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Business Profile

Carpet and Rug Cleaners

Stanley Steemer
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple of months ago I got my air ducts clean after about a month Dust started showing up on my blinds,table you name it I called before Christmas and I was told that the manager was off until January **************************************************************************************** so a couple of days ago the guy finally calls and instantly he started telling me what was wrong with and why I'm seeing Dust I asked how do you know and you haven't been out so our conversation started off wrong so today he finally comes out and recognize that he does see the Dust but states that it can co.e from our clothes everyday living I stood and looked him a told him that I have kids who are breathing in this Dust and all he could say back was he understand ARE YOU KIDDING ME so the same guy who finally called came to look at it NO ANSWERS OR RESOLUTIONS ONLY EXCUSES WHO HIRED THIS GUY HONESTLY I WILL NEVER DO BUSINESS OR RECOMMEND STANLEY STEALING STEAMER TO ANYONE PERIOD..

    Business Response

    Date: 01/18/2023

    The customer's air duct cleaning was completed on 10/21/22. We received a call in late December about dust in the home and sent our air duct manager out to inspect the **** system on 1/5/23.  Upon inspection we found the ductwork to be clean.  We are members of the National Air Duct Cleaners Association.  We train and follow the cleaning standards of the association.  Dust in homes comes from many sources including carpet, upholstery, window coverings and many more.  While air duct cleaning can remove contaminants from the duct work, dust will return.  After inspection, we found that the air duct cleaning was completed properly, and that this is a normal condition.  

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