Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amsher placed derogatory remarks with all 3 major credit companies for an account that does not belong to me. I contacted them about having the remarks removed and explained to them it did not belong to me, I also explained that the service from ******* Communications which Amsher purchased is not and never has been available at my residence. They explained that the account was missing 6 pieces of information and could be removed. They also said they would clean up my credit report for approximately $279. I feel that they should remove the derogatory remarks permanently and for free I didn't request anything else be done.

  

  Business Response

  Date: 12/30/2022

  *************************
  33234974
  December 30, 2022
  
  We appreciate the consumer, ****************, for contacting AmSher through the BBB Portal.In his complaint, the consumer disputes the account, claims the account does not belong to him and requests the account to be removed from all three (3) credit bureau reports.  After reviewing this account, AmSher is showing the account was recalled by our client, ******* Communications.  
  Please be advised, AmSher closed and returned the account to ******* on 12/22/22 and submitted the account to be removed from ****************** credit bureau reports, allowing up to sixty (60) days for each of the credit bureaus to update.  We thank you for allowing AmSher an opportunity to address the consumers concerns.  

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to file a complaint against this agency for billing me without knowing everything. The reason for this is this, 5/17/2022 I called tmobile to close my account, because I switched to another operator that day, and the communication went smoothly. In August, I found my bank had two automatic deduction of $120 from tmobile in July and August. I called the bank and asked for a refund of these two payments. Because I closed the account in May, tmobile charged me more money up. But in September I received a call from the collection company asking me to pay the final payment of 125, which I paid at that time. BUT In November, I received a payment notice asking me to pay $578.48. I communicated with tmobile many many times and made many inquiries,no one can help me, and they ask me to pay $578.48 because tmobile missed a line to close on 5/17,now I need to pay, this is an unreasonable charge,and also it has been transferred to a collection agency. On 11/14/2022, tmobile transferred the call to a collection agency without my consent. I communicated with one of them, who was very unfriendly. I said my English is not good and I need an interpreter. He said there is no interpreter for me, dont give me time and not listen to my explanation, just ask me to pay, I said its not my fault, I dont pay, he said something that I dont know if its some threat, and checked my address with me, but I really didn't understand, so hung up the phone. this matter has affected my life, I need to complaint.please help me! now i also got payment for all tomible,i found that collection charge me$125 is overcharge.i paid last payment in June. SO they need to refund me $125,and i reject the payment of $578.48.this is an unreasonable charge.

  

  Business Response

  Date: 12/22/2022

  ***************
  33739204
  December 22, 2022
  
  We appreciate the consumer, ***************, for contacting AmSher through the BBB Portal.  In his complaint, the consumer disputes the balance and he would like this account removed from his credit reports.  Please note, the basis of Mr. ****** complaint appears to be in regards to a billing dispute with our client, ********* and not actually a complaint about AmSher specifically. After reviewing this account, AmSher is showing the account was recalled by our client, ********* and the consumer is now free to pursue new services. 
  Please be advised, AmSher closed and returned the account to our client, *********with the balance showing a zero (0) balance owed. In addition, as requested by ***************, AmSher had already submitted the account to be removed from his credit reports on 12/19/22, allowing up to sixty (60) days for each of the credit bureaus to update.  We thank you for allowing AmSher an opportunity to address the consumers issues and concerns. 
  

  Customer Answer

  Date: 12/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a credit alert that my FICO score dropped 30 points. I checked my credit and found Amsher Collection Serv reported a $108 balance. I have never done any business with an Amsher. On 11.16.22 I attempted to contact Amsher and after 3 transfers they refused to identify themselves, what the debt is,what it is allegedly from, or any pertinent information and then hung up on me. I attempted to contact them 13 times after this and each time they hang up the phone on me. I don't know who these people are, and based on their lack of communication and requests for information its obviously a scam where they are attempting to hold my credit hostage for a ******. I am requested they remove the erroneous credit reporting immediately.

  

  Business Response

  Date: 12/13/2022

  Good afternoon **************
  
  We are in receipt of your complaint through the **** site.  However, we are unable to locate the account with the limited information you provided to the **** site. 
  
  Please provide an account number, client name, etc.  Anything else you can provide to assist us in locating the account in question. 
  
  Thank you,
  
  *********************************, CCCO
  Director of Compliance
  **********************************
  www.AmSher.com
  Compassionate Collections

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18486771
  
  I am rejecting this response because: 

   

  I only have the information reporting to my credit report indicating the debt of $108 with Amsher. What other information can I provide? 

   

  *********************

  9709 ***********

  *********, ** 89117

  07/28/1976

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt UNDER 607 15 USC ****e (b) States a consumer report shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. This business is in violation of several federal laws put in place by CONGRESS In THE **** this information placed on my behalf by this business is completely inaccurate. This business is also in violation of 607 15 USC ****e (d) (1) (a) & (b) (1) Notice requirement. A consumer reporting agency shall provide to any person (A) who regularly and in the ordinary course of business furnishes information to the agency with respect to any consumer; or (B) to whom a consumer report is provided by the agency; a notice of such persons responsibilities under this titleNO NOTICE WAS GIVEN TO ME AS A CONSUMER ANOTHER FEDERAL COMPLIANCE VIOLATION UNDER 15 us code **** (a) (4) states a "consumer has a right to privacy" this business HAS VIOLATED THIS FEDERAL LAW AS WELL COMPRISING MY PRIVACY. THIS BUSINESS HAS VIOLATED NUMEROUS FEDERAL LAWS & WILL NOT BE TAKEN LIGHTLY MOST IMPORTANTLY this business does not have permissible purpose or written instructions from me as a consumer to furnish any report on my behalf. Which is ANOTHER FEDERAL VIOLATION of 604 15 USC **** b (2) AND WILL NOT & I REPEAT WILL NOT BE TAKEN LIGHTLY!!!!!! all details can be found in the **** BEGINNING WITH THE CONGRESSIONAL FINDINGS OF THE **** THANK YOU FOR HAVING THESE ITEMS REMOVED AND FOLLOWING THE FEDERAL LAW.

  

  Business Response

  Date: 11/04/2022

  *******************
  32031165
  November 4, 2022
  We appreciate the consumer, ****************, for contacting AmSher through the BBB Portal.  In her complaint, the consumer states the account does not belong to her and would like this account to be removed from her credit reports.  After reviewing this account, AmSher is showing the account was recalled by our client,********.  Please be advised, AmSher closed and returned the account to our client, ******** and as requested by ***************, AmSher had already submitted the account to be removed from her credit reports on 10/24/22, allowing up to sixty (60) days for each of the credit bureaus to update.  We thank you for allowing AmSher an opportunity to address the consumers concerns.  

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with AmSher Receivables Management and do not have a contract with Amsher Collection Services.

  

  Business Response

  Date: 09/12/2022

  September 12,
  2022
  
  We
  appreciate the consumer, Ms. ****** **********, for contacting AmSher through
  the BBB portal.  In her complaint, the
  consumer request deletion from her credit reports.  According this review, AmSher is showing the
  account was closed and returned to our client, T-Mobile, as of 6/22/2022.   In addition, as requested by Ms. **********, AmSher
  had already submitted the account to be removed from Ms. **********’s credit
  reports, allowing up to sixty (60) days for each of the bureaus to
  update.   We thank you for allowing AmSher an opportunity to address
  the consumer’s concerns.

  Customer Answer

  Date: 09/13/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18011872, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** **********

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are disputing Amsher collection claiming unpaid bill originated with * ******.
  The latter apparently transferred this unfounded claim of $*** that I believe was written off by * ****** from their books to Amsher and ********* law firm and as such breached our confidential fiduciary rights by sharing our private profile and personal family business details with the collection agencies.
  In fact we have NEVER being officially alerted or contacted in writing by * ****** for any overdue payments via email or text msg or mail concerning our family business or personal accounts since the last 6 plus years.
  We also NEVER missed any monthly automatic pay bill.
  The same applies with ALL esteemed credit providers including Mortgage lenders that were fully paid in record few years & car lease contracts were fully paid on time & all bank credit cards & merchant bills were always current including: ***** ****** ****** ********, etc since the last 30 plus years.
  Amsher collection & law firm ********* were contacted & we disputed their claim as inaccurate but both refused to provide us with their business emails to share documented facts.
  We will be filing a official complaint with BBB seeking justice to restore credibility, salvage family business name & reputation & demanding fair compensations for the inflicted trauma, serious business & family harm and personal damages from all entities involved.
  
  Thank you & God bless you & the USA

  

  Business Response

  Date: 09/08/2022

  September
  8, 2022
  
  We appreciate the consumer, ****
  *********, for contacting AmSher through the CFPB Portal.  In his complaint, the consumer disputes the
  balance and request deletion from his credit reports.  We have forwarded the statement of validation
  of the debt to the CFPB site.  Upon
  receipt of ********’s research and review, reflects the account was activated on
  8/16/2016, in the billing name of his business, ********* ***********, LLC. and
  the responsible party name of **** *********. According to the research and review
  provided by ********, the consumer’s last payment of $****** was received on
  12/12/2021 which was posted against the past due balance.  Considering there was no usage after the
  consumer ported out on 11/5/2021, ******** adjusted the charges accordingly,
  crediting the account in full, and leaving the account balance zero (0)
  owed.   The consumer is free to pursue
  new service. 
  Please be
  advised, AmSher has closed and returned the account to our client,
  ********.  In addition, as requested by Mr.
  **** *********, AmSher is submitting the account for deletion from his credit
  reports.  Please allow up to sixty (60)
  days for each of the bureaus to update. 
  Thank you for allowing AmSher an opportunity to address the consumer’s
  concerns.  

  Customer Answer

  Date: 09/18/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I would like to extend my family appreciation for the outstanding professional efforts exerted by BBB to mediate to reach a fair resolution between all parties.

  God bless you & the USA
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no knowledge of this collection account or this collection company. I have never owed * ****** phone for service or product. I never received no mail or phone call from this collection agency about this matter. I feel this is fraud and I am requesting that this be removed from my credit report.

  

  Business Response

  Date: 08/15/2022

  Need more information to locate the account.  Unsure if consumer has an AKA  in name *****.    We only show a ****** ****** at this same address and same phone number as info provided by ***** *****.