Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello..... recently my FICO score decreased by 50 points and its due to the AmSher Collection Services on behave ******** see complaint ID # ******** this case is resolve and its CLOSED. just few days ago it resurfaced not sure how or why, is it AmSher attempt to collect payment without merit, did ******** invoked this? Really doesn't matter, it needs to be removed from my credit reports and an apology letter stating their error.

  

  Business Response

  Date: 03/27/2023

  ***************
  BILIING NAME:  Hew Lim 
  33980364 
  March 27, 2023
  
  We appreciate the consumer, ***************************, for contacting AmSher through the BBB Portal.  In the complaint, the consumer claims AmSher is attempting to collect a payment without merit and advised that ******** resolved and closed the account.  In addition, the consumer requests the account removed from his credit reports. After AmShers review, the account is showing credited in full by ******** and the account was then recalled. 
  Please be advised, AmSher closed and returned the account to our client, ********, on 3/20/23 and as requested by the consumer, AmSher had already submitted the account to be removed from his credit reports on 3/15/23, allowing   up to sixty (60) days for each of the credit bureaus to update.  We thank you for allowing AmSher an opportunity to address the consumers concerns.  

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business posted a hard inquiry on my credit report for $120 on 07/18/2022 on behalf of ******* Communications. I haven't received any correspondence regarding an account number to pay online, so I called the number posted on the BBB website. They took my full name and social security number, and were unable to find any accounts. I was told I need to (somehow) figure out my account number and call back to pay. I'm failing to understand how this is my obligation when this company is affecting my credit score with no actual account in their records.

  

  Business Response

  Date: 03/09/2023

  In the complaint, the consumer states he was told to somehow figure out the account number and then call back to pay. 

  The consumer's first name along with middle name linked to his last name, made it difficult to locate the specific account.  The account number to his Charter account is as follows: 

  AmSher Account # ********

  Charter Account # ****************

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled dish after 6 years because of move I provided correct info in case of bills. I think get a negative **** on my credit and I never received any call or collection notice. I reached to dish and they said that collection will ne removed because it was a internal error. Please have this collection removed. I will file suit.

  

  Business Response

  Date: 03/09/2023

  *********************************
  30773645
  33773930
  March 9, 2023
  
  We appreciate the consumer, *********************************, for contacting AmSher through the BBB Portal. In the complaint, the consumer disputes the account balance because he cancelled the Dish network services six (6) years ago, after moving to a new residence.  He also states he contacted Dish and was told this account was placed with AmSher in error.  In addition, he requests the account deleted from his credit reports.
  AmShers research and review is showing the account was recalled by our client, Dish Network.  All future inquiries as it relates to this account should be sent directly to Dish.    Please be advised, AmSher closed and returned the account to our client, Dish, on 2/20/23 and as requested by ********************, AmSher is submitting the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns.

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, According to the Fair Debt Collection Practice Amsher Collection Services **** are in direct violation of the following: 809. Validation of debts (a) Notice of debt; contents Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing -- (1) the amount of the debt; (2) the name of the creditor to whom the debt is owed; (3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector; (4) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and - 12 CFR ******* AND ******* The debt collector must provide the consumer with validation information in a clear and conspicuous form in the initial communication or within five days of the initial communication. Amsher Collection Services **** has failed to provide validation information such as, 12 CFR *******c2, 12 CFR *******c1, 12 CFR *******c2, 12 CFR *******c3 and 12 CFR *******c4

  

  Business Response

  Date: 03/06/2023

  *************************
  33870059 
  March 6, 2023
  
  We appreciate the consumer, *************************, for contacting AmSher through the BBB Portal.  In the complaint, the consumer requests verification of the validity of the debt owed and would like the account deleted from his credit reports.  AmShers review is showing the account was recalled by our client, T-Mobile.  All future inquiries should be sent directly to T-Mobile. 
  Please be advised, AmSher closed and returned the account to our client, ********* and as requested by *************************, AmSher had already submitted the account to be removed from his credit reports on 3/2/23, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns.

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, Amsher Collection Services/AmSher Receivables Management is trying to wrongfully collect alleged debt from me and it's stressing me out. They illegally have my name, DOB, and SSN which I did not grant ********** to them. They need to cease collection on this account and delete from my credit report.I declare under penalty of perjury (under the laws of the **, if executed outside of *****************) that the foregoing is true & correct to the best of my knowledge. Notice, it is a fact, affiant is the consumer, in fact and I, the affiant am legally refusing to pay this debt.

  

  Business Response

  Date: 03/01/2023

  ***************************
  32809961 
  February 28, 2023
  
  We appreciate the consumer, ****************, for contacting AmSher through the BBB Portal.  In the complaint, the consumer provided a written notice to cease and desist all future communications regarding this debt and would like the account deleted from her credit reports.  AmShers review is showing the account was recalled by our client, ********* on 2/6/23. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile. 
  Please be advised, AmSher closed and returned the account to our client, ********* and as requested by *******************************, AmSher had already submitted the account to be removed from her credit reports on 2/11/23, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amsher Collection Service is falsely reporting a Dish Network account in my credit report. They have failed to verify that there's a valid basis for claiming I am required to pay that claimed unverified debt.

  

  Business Response

  Date: 03/02/2023

  *************************
  32777222
  March 1, 2023
  
  We appreciate the consumer, *************************, for contacting AmSher through the BBB Portal.In her complaint, the consumer disputes the account balance, requests verification of the validity of the debt owed and would like the account deleted from her credit credits.  We have forwarded the validation statement to the BBB site. Upon receipt of Dish Networks review and the attached validation statements provided by Dish, research shows the account was activated on 12/12/2014,in the billing name, *************************, at the same address as listed on the BBB complaint form.  The last payment of $86.00 was received on 11/11/21, the equipment is showing returned on 11/12/21and both transactions were applied to the past due balance.   The remaining balance consists of the past due amount for TV services, carried over from the year 2021.  Therefore, the current balance of $256.59 is valid for services rendered in the year 2021 and still owed by the responsible party,*************************.  We encourage the consumer to contact Attorney, ******************* to establish repayment of the debt.  His office can be reached at **************.
  As requested by *************************, AmSher had already submitted the file to be deleted from her credit reports on 2/20/23, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns.
  

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/20/2022 I do not owe Amsher Collection the debt collection agency anything because i have never signed anything with them nor am i aware of oweing them anything becuase the have never lended me money

  

  Business Response

  Date: 02/24/2023

  Good morning ******************. (we sent this message to the consumer's email address)
  
  We are in receipt of a complaint through BBB but are unable to locate the account to begin to investigate your concerns and to remove the account from your credit report. Please provide us with more information such as an account number, the name of the original client, an old address, etc. 
  
  Otherwise, we cannot look into and/or resolve your issues of concerns.     
  
  Thank you,

  C ********, CCCO

  Director of Compliance

  
  

  Customer Answer

  Date: 02/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022, I was contacted via a phone call by AMSHER about $59 that was owed for equipment to Spectrum. I had closed my Spectrum account in October 2021. I had not received ANY contact from spectrum in since then about equipment so when AMSHER called asking for payment, I stated I did not know what they were speaking of and could they send me a letter in the mail detailing this claim. I heard nothing from AMSHER and instead had a collections added to my credit report. I called Spectrum and they ***************************** just called to say that my equipment was returned and they would contact AMSHER to remove any collection. I called AMSHER to explain that their business practices were unprofessional and to make sure their claim was removed immediately. The woman who answered listened briefly and put me on hold until it disconnected. I have tried calling back twice and they keep hanging up on me. I've never written a negative review or a complaint in my life but the way this was handled and the stress it caused is just wrong.

  

  Business Response

  Date: 01/12/2023

  ***********************************
  33405160
  January 12, 2023
  
  We appreciate the consumer, ***********************************, for contacting AmSher through the BBB Portal. In the complaint, the consumer disputes the delinquency of the debt because Spectrums equipment research department confirmed the equipment was returned.   After reviewing this account, AmSher is showing the account was recalled by our client, Charter Communications.          
  Please be advised, AmSher closed and returned the account to our client, Charter, on 1/6/23 and submitted the account to be removed from the consumers credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.  We thank you for allowing AmSher an opportunity to address the consumers concerns.  

  Customer Answer

  Date: 01/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please note that I will continue to follow up on legal action regarding their  hanging up on me repeatedly when I called to discuss the collection and their reporting this collection to my credit report without a requested letter to confirm this wasn't a scam. 

  I find AmSher Receivables Management to be rude and dishonest.  

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a debt for $59 that Amsher claims I owe from Spectrum. I have spoken to some unknown person twice and have been threatened that this will be on my credit report if I fail to pay. The first person I spoke with claimed the debt was for equipment that was not returned. The second person claimed the debt was for not returning the equipment within 10 days. I asked for valid information on this debt but received nothing. I spoke with Spectrum and was told I owe nothing for unreturned equipment as everything was returned and no bill ever went out for $59. They stated my last bill was paid in full December 21, 2021 and I have a $0 balance. Amsher needs to get this resolved immediately and if this shows up on my credit report, I will be seeking legal action.

  

  Business Response

  Date: 12/29/2022

  ***************************
  33862535
  December 29, 2022
  
  We appreciate the consumer, ****************, for contacting AmSher through the **** Portal.In her complaint, the consumer disputes the amount of the Spectrum balance, all equipment was returned to resolve the full balance and she would like the account removed from her credit reports. Please note that the basis of **************** complaint appears to be a billing dispute with our client, ******* Communications, and not actually a complaint about AmSher specifically.  Upon receipt of *******s review, research shows the account was activated 5/4/2015,in the billing name of ***************************. Further review shows there was no statements available to validate the equipment charge. Therefore, ******* removed the last piece of equipment showing on the consumers account and recalled the account.  
  Please be advised, AmSher closed and returned the account to our client, ******* Communications, with zero balance owed, on 12/29/22.  In addition, AmSher is submitting the account to be removed from her credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.  We thank you for allowing AmSher an opportunity to address the consumers concerns
  

• Initial Complaint

  Date:12/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24th, 2022 - I checked my Transunion credit file and found that a collections account was added to my file. Upon review, I found that AmSher Compassionate Collections was asserting that I owe around $279 to ******* Communications. I immediately reached out to AmSher calling both the number on my credit report ************** and their number on ****** **************. I was not able to get anyone on the phone and so I sent an email to AmSher at [email protected], I spoke directly to ******* Communications and their records showed that my account was closed by me in July 2020, all equipment was returned, and I had a zero-dollar balance. I asked them to perform an SSN number search to make sure I had no other accounts with them, and they agreed I did not owe any money to *******. They opened an internal case (********) to review and figure out why AmSher had put a collection item on my credit file.I received no communication from AmSher before they added an unfounded collection item to my credit report which cause my credit to fall by 70 points.

  

  Business Response

  Date: 12/29/2022

  *******************
  33303823
  December 29, 2022
  
  We appreciate the consumer, **************, for contacting AmSher through the BBB Portal.In his complaint, the consumer claims possible ID/Theft and requests deletion from his credit reports.  After reviewing this account, AmSher is showing the account was recalled by our client, Charter Communications.      
  Please be advised, AmSher closed and returned the account to Charter, on 12/28/22.  In addition, AmSher had already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. We thank you for allowing AmSher an opportunity to address the consumers concerns.  

  Customer Answer

  Date: 12/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************