Complaints

This profile includes complaints for Avadian Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Avadian Credit Union has 18 locations, listed below.

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  Avadian Credit Union

  1 Riverchase Pkwy S Hoover, AL 35244-2008

• 

  Avadian Credit Union

  PO Box 360287 Birmingham, AL 35236-0287

• 

  Avadian Credit Union

  3439 Colonnade Pkwy STE 100 Birmingham, AL 35243-3341

• 

  Avadian Credit Union

  101 20th St S Birmingham, AL 35233-2019

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  Avadian Credit Union

  5724 Highway 280 E Birmingham, AL 35242-6818

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June the 29, 2023 Avadian Credit Union located at ******************************************************************** closed my account the day of two pending deposit to clear up an overdraft. I Never received Anything in the mail stating that if I do not clear the account by a certain date that the account will be closed, I have had Several overdrafts in that account with larger amounts than what was currently due, instead of Avadian contacting me about the overdraft, they decided to close the account without any notice and I have been a customer of ********************** for over 5 years. My husband has stage 4 lung cancer and his work checks, bonus checks and future disability checks are all assigned to that checking account.

  Business Response

  Date: 07/19/2023

  Avadian has communicated with our Member as to her current account status and the reasons for which.  Due to privacy concerns, we cannot go submit details online.  We encourage our Member to reach out to their local branch or our *********** for further assistance.  

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 20264988
  
  I am rejecting this response because: 

  Avadian did not reach out to me neither did they send me Anything in the mail about my account, I found out the account was closed the day of.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/01/2023

  Avadian responded to this complaint on 7/19/23.  

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several years of myself and my wife having many surgeries and declining health issues , we had a small savings account with ********************** that we had sort of forgotten and due to health and financial difficulties had not been able to deposit to the account . We had to move from our custom built home 3 years ago due to many surgeries and health issues and both of us are totally dependent on Social Security and disability as our only source of income . So , about 3 weeks ago , we were discussing how we could come up with any kind of help and remembered our savings acct. with them , which the last statement from them is dated 06/01/19 with a balance of $116.99 . The 1st person I called and talked to find out the amount in the acct. so we could close it so we would have a little extra money ,said the acct. was closed and the money had been sent to the **************** . After a long discussion with her that they did not have the right to close my acct. , and they had not contacted me to say they where going to close our acct. , and in reality had stole our money . Turned around and called the state , they had no record of receiving the money and the lady told me to call them and get the exact amount and date the money was sent to them so I could claim it . Next day called talked to another lady at Avadian , she tried to help me but could not tell me the amount but said the money was not sent to state but fees had done away with the acct., she looked up and saw that they had my new address . Never received any notices from them at our new address . **** and talked to the branch manager in ****** , *********************** on 05/12/2023 and she said there was nothing she could do . I know this is not a lot of money , but in our case , anything helps , this is not our fault the acct. is closed , and in my book , just plain stealing . I told them , your website is a joke when it says , YOUR MONEY IS SAFE AND SEC URE WITH ** .

  Customer Answer

  Date: 06/07/2023

  Ref. complaint # ******** . I did hear from the Avadian Credit Union and this matter has been resolved with a full refund of our savings . Thanks for your help .

• Initial Complaint

  Date:04/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got over draft with this company in January. Well we paid the over draft fees everytime we get paid and that was twice a month. Well I woke up a few mornings ago to find that they closed our checking account so I contacted them and they said we were 75 days behind on paying which is c*** because even few bakers at this institution did not understand as of why our account was closed. They didnt notify me or anything the whole time about being supposedly late or that they had closed our account. Now I am waiting on our tax return to be paper mailed due to them closing out our account only days prior from us getting our tax return. The people that have helped were very nasty and had an attitude and this bank is all around just crooked Im warning anyone before they become screwed over like we did.

  Business Response

  Date: 04/18/2023

  This matter has been resolved with the Member.  

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for a debt that AVADIAN CREDIT UNION put on my credit report as a charge off/ collections account, on a saving account I was unaware of. The account was overdrawn $55.00 how that happen, I have no idea, because the account was never used because I was unaware of it. They sent the account to collections / charge off, so when I was notiflied and found out about the account, I had questions about the account, and how the account had went into an overdrawn status. They told me some bills were attempted to be paid thru the account. So to keep everything on good terms I just went ahead and paid the $55.00 not knowing AVADIAN CREDIT UNION had put this on my credit report as a collection/charge off account with a 30 & 60 day late payment. I am a 100% disable *********** Veteran on a fixed income and I have exceptional Credit and this $55.00 collection/ charge off has cost me a decline in my credit score of 60 points, credit lines to be decrease, and 2 denials on purchases, and I can't even open an account with another banking institution because something that they have put in the credit system. I have tried to talk to AVADIAN CREDIT UNION, and was greeted with a nasty response to what they were not going to do, I have sent a letter to the chair person and all I get is the run around. I have 4 accounts with them, and for them to treat me as such, I think is very disrespectful. I plan to close all accounts. I demand this collection / charge off account be deleted from my credit report, and all other things that they report to, because I plan to take other legal actions if this is not resolved. Thank you for your time