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Business Profile

Apartments

The Beacon Apartment Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ********************** and i am filing a complaint against The Beacon apartment homes located in **********, **. I have been living in an unsustainable and unlivable home. My rental agreement was from August 10, 2023- August 11,2024 and my rent is 953$-1,040.50$. When may 2024 came my air conditioning went out and because of this my house has been 90 degrees for 3 months now. I put in 3 service request from management and I also went to the office to complain and my air conditioning still was not fixed. With that being said i have decided to not pay my rent due to the fact i was getting head aches, dehydrated, and also sweating every second even while sleeping. In my house i also have 3 fans i would place in certain areas just to keep me from not falling out or from going to the hospital. I do not have anywhere else to go and i have no family in town. The only place i felt comfortable sleeping was in my car or at my work place. While living here in my last few weeks it has been mentally, physically, and emotionally draining since the office would not help me and they would not even give me corporates number.

  • Initial Complaint

    Date:04/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I toured a renovated unit and was told it was availible. I was even urged by *************************** to hurry and apply so I could get it. I spent $110 applying for a renovated unit. I didn't get the unit, because "their website doesn't reflect what they actually have". They should know what they have, they manage the property. I wouldn't have applied if I knew they didn't have renovated units. I was told they had 3 available and I needed to hurry and apply to get it. I found out I wasn't getting a renovated unit until the day before my move in date. I wanted to see the unrenovated unit, maybe it wouldn't be so bad. There were cockroaches in the kitchen, and crawling up the livingroom ************ damage everywhere, dirty appliances. The floor sank when we walked on it. We were supposed to move in the very next day in these conditions. I want my $110 application fee back. I would've saved my money had I known they were falsely advertising ***** units.

The Beacon Apartment Homes is NOT a BBB Accredited Business.

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