Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had Foundation Renovations come and do significant work in the winter of 2019, work came with lifetime warranty. Cracking started again in late summer of 2022 - called and had it looked at in late summer (around Labor Day of 2022). Owner looked over issues, confirmed they were in areas where they had installed piers, and indicated it would be fixed as a warranty repair. After several months of not hearing back and an inability to get in contact with the owner I put in a complaint here at the BBB in October of 2023. That got enough attention and the owner came back out in November of 2023 and again indicated he would work it as a warranty repair. He indicated he should have a crew available late December 2023 or January 2024. That complaint is dated 10/24/2023 and ID#********; I marked it as resolved after I was told I would be put on the schedule. To say I regret not holding it open until repairs were made would be putting it mildly. It's now May of 2025 and neither my wife or I can get a response or a returned phone call from the company. We have been extremely patient, we just want the warranty that came with the work honored and the repairs done. It has been two and a half years.

  

  Business Response

  Date: 06/16/2025

   Let me start by saying this is the first I have heard of this situation and moving forward I will handle any further communications., The previous owner of whom I've worked for 33 years has passed away and as the operations manager I am happy to assist Mr.Dickerhoss  in anyway possible. We will contact him Today to set up an appointment to address his concerns.  We apologize for any inconvenience and hope to resolve this matter Promptly.

  Sincerely

  **** *********

  ************,

   

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. *** and Foundation Renovations came very well recommended so we had them do a good bit of foundation work on our house in December of 2019 (front two corners and middle section of the back wall - 16 piers total). The work came with a lifetime transferablewarranty. Mr. *** came out and provided an estimate on some unrelated water intrusion issues in spring of 2020 but we went with a different company for those repairs.Starting in late summer of 2022 we started to see some cracks reappearingas well as new cracks formingon the back wall and a small hairline cracking reforming on one of the front corners. Called Foundation Renovations around Labor Day of 2022, Mr. *** came out a few weeks later. We agreed that the front corner was okay for the time being and Mr. *** indicated that the back wall would need some work and was in the area where repairs were previously done.Called Mr. *** a couple weeks later to follow up and to ask what the damage would be. He again told me it was in the area that previous repairs had been done and it would be covered by warranty. He did caution that it would be a little while as he was struggling to get a third crew stood up. Completely understood, I think we all know the post COVID world has made finding help difficult.Didn't hear anything for about 6 months, called a couple times and left a message around Labor Day of 2023. Started calling every couple weeks or so for the past 2 or 3 months as the cracking is getting worse. Front corner that had been a hairline is opening up more as well; I'd like to get that looked at but can't get through to even request that.I'm sure with the dry weather we've had Mr. *** is inundated with calls but I'm at a loss for what to do. I keep calling but cannot get anything more than "I'll make sure **** gets your message." I'm trying to be reasonable and patient but it's been over a year and the cracking is getting worse. I can't even get an update of where I am on the list.

  

  Business Response

  Date: 11/01/2023

  October 31, 2023
  
  BBB
  
  Complaint #********
  
  If I remember, Im not supposed to reference the homeowner by name so I will call him the homeowner or owner. As he stated, he contacted me or called me around Labor Day of 2022. I met the owner and inspected the area on 10/12/22 and as he stated I informed him we were down to two crews from our normal three crews and have been since Covid started. I know the owner has called many times since then and I apologize for not getting back to him. Our supervisor that oversaw the crews and handled this warranty work died in July 2021 and I have been doing his job and trying to inspect homes and prepare proposals, these people have called repeatedly also before, if Im even able to call them back. Adding to the labor shortage, my best crew ******* has been in and out of the hospital since mid-June of this year, mostly and currently in the hospital.I really dont think he is gong to make it. Two crews pays payroll, material,and most of the overhead, but not all, and no profit. If I pull an entire crew off and do warrantee work I probably will have to shut the doors. We have hired several more employees over the last several months and may have enough for the third crew if everyone will show up every day. Right now we are running two larger than normal crews and I plan on pulling two or three guys off these crews and take care of this homeowners warranty work. We do have several other warranty work repairs, some have been waiting three years, since Covid started,and we have performed several small warranty repairs. Many of our warranty repairs are homes that had two year guarantees originally but were extended to lifetime when we started offering this sometime around 2006.
  
  I apologize again to this homeowner for my inattention to his concerns and will contact him today or tomorrow and inspect again and schedule his warranty repairs.
  
  Respectfully,
  ***************
  Foundation & Structural Renovations, ****

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Contact was made by the company and appointment scheduled for 14 Nov to take a look and determine next steps. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Based on the recommendation of a very respected engineer, we contracted with with FOUNDATION & STRUCTURAL RENOVATIONS, INC (hereinafter “Contractor”). to repair the foundation of our home in southeast Huntsville in January 2009. The job was completed in February 2009 and the contractor was paid in full. Contractor’s final document granted to us a life-time guarantee.
  
  Recently, inspection of the exterior of our home has revealed large cracks in the mortar between the bricks in the area that Contractor attempted to repair.
  
  I have made several calls to Contractor in an attempt to notify them of the problem and have them come and inspect. Contractor has failed or refused to respond to my telephone calls.
  
  Because of apparent worsening conditions in our home we contacted another foundation repair service.
  The opinion of two different foundation experts is that the foundation repairs done by Contractor has failed.
  
  This is not the first time that Contractor has ignored us. We also attempted to have Contractor do additional repairs for us three years ago. Each time they were contacted we were told that Contractor was running way behind and could not get with us at present. That response continued for over a year. Finally, we observed Contractor’s vehicles and workmen next door making repairs to the adjacent house which had been under new ownership for a mere two months.
  
  I have been advised by another engineer to talk to Mr. **** ***. Mr. *** will not return my calls.
  
  We thought that the BBB should know about the unprofessional conduct of this Contractor.

  

  Business Response

  Date: 09/13/2022

  First, I would like to apologize to the homeowner for the repeated
  calls/emails not returned. As all contractors the last three years starting
  with covid have been hard. I also broke my foot in multiple places just as
  covid started and really couldn’t inspect homes for five months and the
  estimator that has been with me since I started business in 1992 couldn’t keep
  up with the calls. Then a heart issue slowed me down for about 6 months. A year
  an a half ago this estimator had neck fusion and was out or useless for about 6
  months. There is only two of us that inspect and design structural repairs and
  we get 8 to 15 calls a day. My supervisor that oversees the crews and been with
  me since I went in business in 1992 died last July so myself and this estimator
  have been overseeing crews and try to return calls and inspect homes and prepare
  proposals. This estimator stated above, originally inspected the home when
  repairs we performed in 2009. I have never seen the home that I am aware of. The
  home owner started calling again in late July or early August this year. This
  estimator called a couple times in early August and there was no voice mail and
  called on 8/19/22 and left a message since he got a voice mail and then was on
  vacation for a week. He finally made contact with the homeowner and inspected
  the home on 8/24/22 and stayed 2 hours for the inspection and talking with the
  owner. No additional movement had occurred in the area of our repair although
  none of the cracks had been cosmetically repaired. We don’t perform cosmetic repair
  to the brick but have someone we recommend. There was additional brick damage
  in an area noted in the comments in our proposal but since it was minor, no repair
  was recommended at that time. The biggest problem they have is the entire
  basement slab has settled or dished in the center which existed in 2009 but that
  proposal stated the owner did not want an option to repair due to damage to the
  glue down carpet in the entire finished part of the basement. We can’t guarantee
  raising a slab by pressure grouting since the grout still bears on the filled
  soil that settled. Pressure grouting is what he was going to recommend but didn’t
  give an option. The homeowner understood all of this and apologized for the
  customer review he wrote to you and complaint. I saw the customer review but
  didn’t know of the complaint.
  
  This estimator returned on 8/30/22 to take slab elevations
  in the basement where the settlement occurred but someone was sleeping in the
  downstairs finished area so this couldn’t be performed. This estimator sent the
  homeowner a proposal on 9/8/22 for pressure grouting the slab back up and installing
  deep drilled concrete piers under the bearing walls for guaranteed repair. Also
  repair of small isolated area of exterior settlement at the right front garage
  corner although we have not heard back from him.
  
  The owner stated in the letter or complaint that two different
  structural engineers had recommend us in 2009 and recently, that’s because we
  are the only honest contractor, do not recommend something that is not needed,
  and our repair process is better than the new simpler repair methods. He also
  stated two other foundation repair companies had said our repair had failed and
  gave him an estimate to repair. That’s what I would expect out of the so called
  salesmen that have never fixed a foundation.
  
  In closing, no failure of our repair from 2009 has occurred,
  all cracks in that area existed in 2009. Our guarantee states all cracks must
  be properly repaired prior to any warranty work being performed. The owner appeared
  happy after our two visits. We sent him a proposal for work in other areas that
  were noted on our 2008 proposal. The only thing we didn’t do is get back with owner
  in timely manner and most people that have called for estimate or put on schedule
  have called several times. We are shorthanded badly and down to two crews from
  our normal three or four crews due to the labor shortage and I will not hire a
  salesmen to sell something they don’t need. I apologize again to the homeowner for
  not getting back with him sooner.
     
  

  Customer Answer

  Date: 09/14/2022

  I have reviewed the response made by the business in reference to complaint ID 17729129, and find that this resolution is satisfactory to me.