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Business Profile

Laboratory Research

Eurofins Diatherix Laboraties, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Research.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First, this company has billed me for a service or testing that I didnt receive. This company sent my bill to a collection agency without contacting me letting me know I owe any money. Second, this company has doubled charged me for a service that I did not receive.I have read several reviews of this company, and it seems no one cares about the consumers being falsely charged for services with this company. This is very shameful to allow a company to take of advantage of hard working people.

    Business Response

    Date: 07/09/2024

    Diatherix received an order for testing for this patient from her provider. The patient was not charged twice, but the test performed had two targets at $50.00 each totaling $100.00. We filed patients insurance and $100.00 applied to the patients deductible. We billed the patient on 3.28.2023, 5.4.2023 and 6.1.2023. We sent an outbound call on 4.27.2023 and a text on 5.25.2023 with revesprings. Patient was sent to collection with Fox on 7.20.2023. We do have a note that the patient disputed the charges with *** and we sent Fox Collections a copy of the statement and EOB. I have done an audit and we have the same address as what the patient has listed in this complaint. 

    I am working with Billing to find out what the resolve was with Fox Collections and will reach out to the provider who ordered the test to make sure the order was correct. I will respond once I have that information and will also reach out to the patient via the email she left. 

    I have attached a copy of the order, EOB and History log of statements. 

    Business Response

    Date: 07/10/2024

    We reached out to the provider who ordered the test to make sure the Medical Records indicated a test was ordered. The Medical Records were received today and after review, there is not indication that a test was ordered on this patient even though we received a laboratory order. I have requested that the billing department pull the account from Fox Collection and adjust charges as an error. Patient is not responsible for the bill. Please let me know if anything else is needed from me. Thank you, ******

    Business Response

    Date: 07/15/2024

    I have verified with billing that this account was pulled from Fox Collections, charges have been adjusted as an error and patient balance is zero. Claim has been retracted from insurance. Please let me know if there is anything else I can do to help. Thank you, ***********;

Eurofins Diatherix Laboraties, LLC is NOT a BBB Accredited Business.

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