We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

The Outdoor Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

This profile includes complaints for The Outdoor Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Outdoor Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted the outdoor group to put in a pool. He took $17,500 as a down payment and proceeded to tell me three months later that he couldnt complete the job I requested a refund I have not received a refund up-to-date. I wouldve taken to court, but my lawyer told me he has nothing in his name and it would be a waste of time.

      Business Response

      Date: 11/21/2024

      We have refunded ********* we owe Mr. ****** ******* and we will reimburse him in the days to come. 

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Changed quote after agreed price. No call/no show multiple times. Did not honor warranty work on dead bushes. Concrete cracked. Put shade plants in full sun. Poor communication. Broke sprinkler line, did not fix.

      Business Response

      Date: 05/16/2024

      Thank you for review. This customer has tried to bully us for the last month. We will get to it as we always do. You added a landscape bed and the price did increase, yes you have called about warranty worked unfortunately you would have to wait like everyone else for warranty work to be completed from our experience you cant wait. If your concrete cracked theres nothing we can do about that, it was stated in your contract we cannot prevent cracking but we do install fiber to help prevent cracking. Most plants can handle shade/sun if we made that mistake we apologize. Its not poor communication on our end, we have told you several times over and over that your warranty will
      be completed and the sprinkler line will be repaired, its unfortunate that you cant wait like most clients do. Just last week an email was sent stating the job was on the book and we would get to it. At this time it doesnt seem that we will be able to work with you but as the email stated we will get to it. Thank you for your review we will strive to do better in the future for other clients. Have a good day.

      Customer Answer

      Date: 05/16/2024

       
      Complaint: 21714034

      I am rejecting this response because:

      Sincerely,

      *******************************

    The Outdoor Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.