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Landers McLarty Dodge Chrysler Jeep RamComplaints
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have attached a formal complaint letter detailing my experience with this RAM dealership. On 3/24/25 my 2014 DODGE RAM 1500 experienced a fuel rail failure due to an active recall for the fuel rail system. On 6/4/25 I received my vehicle back, and on the way home my engine light came on. I was able to check for the codes on 6/9/25, and it was showing 2 recirculating and ventilation hoses left disconnected by the dealership. On 6/11/25 the dealership asked I bring my vehicle back for inspection. I did so, even though they warned me it could stall or catch fire while driving due to their mistake which was very scary on the 1.5 hour drive from where I live. I was notified on 6/16/25 the hose being disconnected has caused my body control module (electric master control) has gone out and they asked that I pay $1,450.64 to repair their damages. They stated my vehicle was ready for pickup but is not safely drivable. I am a single mother of 3 children in car seats and am appalled at the dealerships negligence with mine and my families lives. I refused to accept my vehicle back since I cannot afford the charges, and contacted DODGE customer care, the dealership customer service advisor, the *****, and the BBB now. Please read my detailed documents for further information and details or contact me directly with my information on this complaint. Thank you.Business Response
Date: 06/18/2025
We solved this problem with the customer earlier today 6/18/25. She had some issues after a recall was preformed, and we were able to get some additional parts covered under warranty. They were ordered today.Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, long as the dealership is willing to fully repair my vehicle and continue to afford my rental vehicle until I receive mine back.
Sincerely,
***** *******Initial Complaint
Date:06/05/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have a 2022 Chrysler Pacifica mini-van that had a safety issue occur where it shut off in the road. Once we started the car up after it just shut down and lost all power we took it straight to the dealership on May 23, 2025 at 5:45 PM CST. Upon dropping the vehicle off we were told my the service representative they may not be able to get to it for a week but we would receive updates. We called on 5/30/2025 at 4:15 PM CST and could not get a hold of anybody, called again on 6/2/2025 at 3:15 PM CST and was on hold for 35 minutes and never got through to anybody, called again on 6/3/2025 at 4:45 PM CST and was told someone would contact us today, it is now 6/4/2025 at 5:58 PM CST and we have not heard anything. I have also sent text messages on multiple occasions asking for a status and have not heard anything.Business Response
Date: 06/12/2025
Since this complaint was submitted have communicated with Mr. ******* We have completed the recalls and are trying to duplicate their concerns and will be updating him again.Initial Complaint
Date:03/28/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a 2022 Chrysler Pacifica from Landers McLarty Chrysler Dodge Jeep. Took it in Monday 24th for a service and to get the wiper washer fixed. They charged us around 70 dollars to fix them and ***** for the washer fluid. The front was working when we left but the rear wasn't, so we called them to let them know. Took it back Thursday the 27th to have them fixed. they said we would have to schedule a drop off to get it fixed. It is a hose off under the reservoir, a simple fix that they cannot do there. My thing is the back was working Monday when we took it in, the front wasn't, now neither works because it leaks all the fluid out. Just wanted my wiper washer fixed.Business Response
Date: 04/15/2025
We contacted the customer and advised him we could take care of his concern just needed to have the vehicle returned to service at his convenience.
The customer then told our service manager he completed the repair himself and did not need our services.
******* B. ******
Customer Answer
Date: 04/17/2025
Complaint: 23125868
I am rejecting this response because: that was not what we said. We did fix the problem ourselves, but they charged us to fix it and did nothing. We will not be returning there anymore. Our front wiper washer is not fixed right. We paid for a service we did not receive.
Sincerely,
***** ********Customer Answer
Date: 04/22/2025
Since we had to do the repairs ourselves, we think they should return the money we paid them to do the job would only be fair.Business Response
Date: 05/14/2025
We have issued a refund in the amount of $71.50 to the credit card used for the last service at our dealership.
******* Be. ******
Customer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:03/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally address the ongoing issue regarding the refund for my cancelled extended warranty. Despite multiple attempts to resolve this matter, I have yet to receive the refund, which has caused significant frustration and **************** December 2024, I received a notice from the extended warranty company confirming that my contract had been cancelled and that the refund had been sent to the dealership. I was informed that the amount would be processed and credited to my loan account within 30 days. However, by the end of January 2025, no credit had been applied.I reached out to the dealership and was told that the finance department does not handle loan refunds and that I needed to speak with TJ in accounting. I was provided his contact information and attempted to reach him over the course of 30 days, leaving multiple voicemails. Unfortunately, my calls were never returned, and he did not answer.During this time, I frequently spoke with a helpful receptionist who made several attempts to connect me with the appropriate person. In February 2025, I was finally able to speak with ******, who assured me that the refund would be processed that same day. However, as of March 2025, my loan company has confirmed that no refund has been received or is pending.I followed up with the dealership again, and ****** stated he would look into the matter but has yet to provide any further updates. It has now been nearly six months since the contract was cancelledwell beyond the initial eight-week timeframe that I was ******** this point, I am requesting immediate resolution of this issue. If the refund is not processed promptly, I will have no choice but to escalate this matter further, including filing complaints with the Better Business Bureau (BBB), the state attorney general, and other consumer protection agencies.I expect a response and confirmation of the refund processing. Please advise on the status of my refund as soon as possible.Business Response
Date: 03/20/2025
We sent a check to *******. The Check# ****** and was cut to TD Auto on 2/17/25 for $3,917.00 and is still outstanding. The customer may want to follow up with *******.Initial Complaint
Date:01/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle several months ago from the used car department and part of the deal was to have the hood repainted due to flaking and chips that I didn't want to rust in the future. Dealer approved the painting once the paint was ordered and arrived they would call to have the work completed by their 3rd party shop since they don't have a body shop. After months of trying to get the car in finally got someone to put me on the schedule after Thanksgiving to have the hood painted. Picked up the vehicle and everything looked good on the outside but soon as I lifted the hood when I got home to take a deeper look since I was in a rush to get home for work. I noticed under the hood bare metal is showing and paint is flaking around the rubber seal. I immediately sent photos in to *** that was helping me and never answered. I tried calling their customer service and never had anyone answer. I sent multiple emails with no responses. I have a car I bought several months ago and still have yet to get this corrected by the dealer.Business Response
Date: 01/24/2025
We have been working with the customer to try and get this resolved. We have him set up for next week to drop off with the service department on 1.27. and we will get the vehicle over to ADR to complete the repairs.
ADR is thinking it should take a few days to complete, and the customer is aware.Initial Complaint
Date:01/06/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted an application for a specific vehicle for personal use on 10/14/24. I was denied credit but invoked my consumer rights. I had to ask the owner, saleswoman and the finance manager to send me the adverse letter. I then asked for the statement of specific reasons why my application was denied (per the adverse letter) in which I never received which violates TILA law. Immediately after I was contacted by the owner ***** ******** who basically blew me off and started ignoring my calls and text to resolve the matter which denies my right to be heard. I also asked several times for the buyers order that was never sent. Shortly after I was told to submit another application on 11/15/24 to no avail. I still have not received remedy or any benefit for submitting two applications which can be deemed securities fraud. This is in addition to the violations of other federally protected consumer rights not listed. ·15 U.S.C. § 1642 (TILA): Violation by failing to provide timely and clear adverse action notice. ·15 U.S.C. § 1681m (FCRA): Violation by failing to provide necessary information about the credit report and reasons for denial. ·12 C.F.R. § 1002 (ECOA): Violation by failing to provide an adverse action notice and possible misleading conduct regarding a second application. ·18 U.S.C. § 245 (Criminal Interference): Potential violation if the denial process was discriminatory or interfered with your right to contract. By not following these laws, the dealership have violated my consumer rights in the credit application process. *Right to be heard *Right to choose *Deceptive PracticesCustomer Answer
Date: 01/24/2025
No I have not heard from this company since before I filed the complaint.Business Response
Date: 01/31/2025
Ms. ****** stated that she requested an adverse letter from the dealership. The dealership does not provide those letter as we are not the one who denied credit to Ms. ******* she would receive the adverse letter from the lender.
Regards,
******* B. ******
Initial Complaint
Date:01/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dropped my Jeep off to have recalls fixed and they have had it for two weeks. I have called multiple times to get an update and they refuse to answer or call me back. Every once in a while I will get a text stating how sorry they are, but no one will even tell me what is going in or why it is taking so long to get my Jeep back. I was very understanding at first and I declined the rental I was offered but now that its after holiday season I will need my Jeep back. All I am asking for is for a manager to contact me so I can get an update on the status of my recall and how they are going to fix the issue that I only have one car and an entire life, full of responsibilities.Business Response
Date: 01/02/2025
The vehicle took longer than expected due to the holidays, but after we inspected the vehicle, we had software issues that prevented the completion of the repair for about 2 days. After we got that working, we found that aftermarket parts that were installed on the vehicle were actually causing the issues in the complaint. The customer was advised on 12/31 that his vehicle was ready and has picked the vehicle up.Customer Answer
Date: 01/02/2025
Complaint: 22736482
I am rejecting this response beause:While I appreciate the explanation, it does little to address the unacceptable experience I endured. My Jeep was effectively held hostage for nearly three weeks, during which your team failed to complete the work. There was zero communication throughout the processI had to repeatedly reach out for updates, only to receive vague or dismissive responses.
When I asked multiple times if the aftermarket equipment, specifically the lift, would cause any issues, I was reassured that it wouldnt. Yet, it took your team almost three weeks to even attempt the calibration, only to blame the very equipment I flagged in the beginning. This speaks to a lack of competence and accountability.
Additionally, despite the extended delays, you refused to provide a loaner vehicle or cover the cost of a rental, leaving me completely inconvenienced. Your failure to plan and communicate is not only unprofessional but also disrespectful to your customers time and trust. I strongly recommend you reevaluate your processes and customer service practices to prevent such avoidable failures in the future.
Sincerely,
****** *******Initial Complaint
Date:10/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was overcharged $43.52 for a ****** car maintenance service from Landers McLarty Dodge Chrysler Jeep in **********, **. The service was ****** I was charged ******. The service representative told me it would be ******+ tax.Business Response
Date: 11/12/2024
We have refunded Mr. ******* card $43.52. We apologize for the inconvenience. I will be emailing him a copy of the receipt.
Initial Complaint
Date:01/02/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used ****** Murano from Landers ******** Dodge. Just over a month after we purchased the vehicle I received a call from an investigator with our local police department. He stated that the dealership had reported the vehicle stolen. The car was purchased for my wife. We have 2 children, one 5 and one newborn. I am now terribly concerned they will be pulled over and treated as if they are in a stolen vehicle. I am appalled that such a mistake could occur when I was given a bill of sale and title application at time of purchase. However, this was not terribly surprising considering the underhanded tactics used by salesman and finance managers during the purchase. I was shown one price for the vehicle and then given a price that was over a $1,000 increase because they stated it wouldn't require as much income verification. The finance managers showed me a price for gap coverage and after declining they magically came up with a lower price that included gap coverage. We have also discovered several issues with the vehicle that should have been pointed out such as the windows being off track. Since our purchase I have received 2 different letters from financial institutions where my credit was run stating they were unable to fund the loam due to the sales price being to high compared to actual value. This confirmed to me I was misled when the sales manager told me he was doing the best he could on price.Even with all of the issues surrounding the sale, I agreed to the terms and do not hold the dealership responsible for those issues as I know that goes on at many dealers. However, the level of negligence it takes to report a vehicle you sold to a customer stolen goes far beyond my ability to comprehend.Business Response
Date: 01/22/2024
We have spoken with the customer and got a full understanding of their frustrations and concerns. We apologized for all of the miscommunication and misunderstanding during their process. ************** expressed that he loved the staff and appreciated the phone call from the dealership. We offered him to come in for us to look into the window issue that he is having on his vehicle, he wasnt expecting that and was excited to hear our offer. He only wanted his concerns address, because he felt ignored after he sent an email in on the website and didnt get any response. ***** is happy now and looks forward us getting him into the service center. He is Scheduled to come in to the service department on 1/24/2023.
******************************;
Executive Coordinator
Initial Complaint
Date:11/08/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Bought a new truck from landers Mclarty and they had me send $5473.69 for taxes and when i got my paper work back [ which was late and I had to pay a late fee to the ***** they sent me a check for $4384.17 made out to ******** DOR and they said they would refund $1089.52 but I have never got the refund and I have called about 20 times and they alway put me in a voice mail and have never returned my callBusiness Response
Date: 12/06/2023
We have spoken with customers 3 times about this refund and explained to him what the refunds are and how they are distributed. The $4384.17 check, made out to the ******** ********** of ******* was sent to the customer to take care of his fees for ********. The check for $1089.52 was sent to his new lienholder as required as the lienholder included that in their funding. As a result, the customers payoff on their new loan was reduced by the amount of the check. As I mentioned earlier, this was explained to customer. These checks were cut and sent on September 5, 2023. I have included copies of the checks for verification.
Regards,****************, ******
Customer Answer
Date: 12/12/2023
Complaint:Who did you call as the only person that I got any kind of answer from was ***********, and he said he would check into it and he couldnt get an answer for me. I will have to check with the credit union to see where that money went canceled. Check would be nice to prove that you actually sent it.
***************************Business Response
Date: 12/20/2023
We attached copies of both checks that were sent in reference to this case in our original response. The refund amount of $1089.52 went back to the bank the vehicle was financed through which is standard practice. The copy of the check shows that as well. I apologize that the communication was not clear in the beginning and your experience was less than top notch from beginning to end. We always want to give great customer service. We have taken this as an opportunity to coach and counsel our staff, so that we continue to grow and improve.
Kind Regards,
******************************
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