We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Management Apex, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RE: Complaint Against Apex Management Unpaid *********** Property Management We are filing a complaint against Apex Management for failing to pay us the January 2025 rent for our property at ***************************************************************** Despite more than ten attempts (documentable) via email, text, and phone, we have still not received our payment.Additionally, their poor management caused multiple issues, including neglecting exterior gate repair despite repeated requests. We finally called Athens Fence to have the work done. After our tenants moved out my husband flew in from out of state to make improvements to the master bathroom and closet. Because he had been on site, they refused to clean the main floor where the master bathroom and closet are located. Their lack of communication and accountability does not reflect even the poorest of business practice.We seek your assistance in recovering our unpaid rent and holding Apex Management accountable for their business practices.Thank you for your attention to this matter.Sincerely,******* *****

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No one ever picks up phone or return phone calls or answer emails no matter how many times you contact them, leave voicemail etc.The are trying to charge me late fees on first communication.They are trying to charge me on multiple properties whereas I only have one.Zero communication on their end.This business acts as they are SCAM!!!

    Business Response

    Date: 02/07/2024

    Upon receiving this message and speaking with another Resident on the phone, it was brought to our attention that the number listed on ****** was an old number that is no longer in use. We have updated the phone number on our ****** business listing and we also posted our active business phone number on this community's discussion board.

    After posting our office phone number, Mr. ******* called our office and spoke with one of our team members who was actively researching Mr. ********* account. As of this response, Mr. ********* account has been corrected, and our team has emailed him to let him know.

    Our clients having the ability to contact our team for assistance is very important to us. We are glad the issue about our phone number listing was brought to our attention so it could be resolved to avoid future issues with communication.

    Respectfully,

    Management Apex LLC

    Customer Answer

    Date: 02/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **************************

  • Initial Complaint

    Date:07/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is responsible for managing the homeowners association for the neighborhood I used to live in. After selling our home, they continue to send email communications claiming that we owe ***************. We have tried contacting them multiple times to explain that we have sold the house and tell them the new homeowner (which we also shared at closing and which is public record). They have never responded to emails. They never answer their phone. Their website domain no longer exists. Yet they continue to harass us for money. We clearly do not owe any money, we do not want to be bothered anymore, and we wish to cease contact with this company. Others in the neighborhood (*************** in Harvest, **) experienced multiple issues with this business when we lived there, but nobody could ever get responses. It has been two years since we sold this house. We paid all required dues on time throughout our home ownership (and therefore membership in the ***** Were hoping you can help with getting in contact with them and getting us off their distribution. We also want to ensure we wont have collectors coming after us due to this businesss mistakes. Thank you!

    Business Response

    Date: 08/07/2023

    Upon receipt of this information, we checked our records and  were unable to find any estoppel / statement requests from the closing / title company. It is standard practice for requests to be sent to the *** Management Company during preparation for an upcoming closing. This is how the title company knows there is a clear title, and also how the management company obtains the new owners information. We apologize for the automated correspondence that you have received since selling the property, and we have removed you from the property account. There will be no adverse impact to your credit, etc... as we have not turned the account over to an attorney. Upon searching the probate records, we were able to obtain the new owner's name, but the probate site has no additional information available such as a deed, etc.. We have updated the ownership name in our records and you will no longer receive communication from our company regarding this property.

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Management Apex manages our HOA for the Bainbridge subdivision in ************* ** They have committed multiple breaches of fiduciary duty, as well as breaches of covenant, yet continues to take our money while threatening liens on our properties.and are incredibly difficult to reach. Myself as well as multiple residents have not been able to get a answer from this business via phone or email.They have changed me $200.00 in invalid late charges. When a request was made to wave the late fees the *** ******************* states he does not have the power to waive them its up to our ***** of ********** however according to ******************* we have no ***** of ********** This company has nemours complaints about them taking consumers money and not doing the job they were hired for

    Business Response

    Date: 05/02/2023

    We understand your concerns regarding the fiduciary responsibilities of the association as your management company. However, please be advised that waiving late fees without board of directors' approval goes beyond the scope of our authority as a management company. We strive to abide by all regulations and policies set forth to ensure the proper management of the association. Additionally, we would like to thank you for bringing this matter to our attention and assure you that we responded to your request for a call within the same day.

  • Initial Complaint

    Date:08/30/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Management Apex manages our HOA for *************** Subdivision in *******, **. They have committed multiple breaches of fiduciary duty, as well as breaches of covenant, and are incredibly difficult to reach. Our builder, *****************, directs us to Management Apex for any HOA concern, and multiple residents report that they are unable to get ahold of anyone. Management Apex is behind approximately $4,000 in lawn care dues, yet continues to take our money while threatening liens on our properties. Buyer beware if you are buying a house in a neighborhood that even MENTIONS Management Apex.

  • Initial Complaint

    Date:08/30/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Management Apex (our HOA) has virtually no communication with neighborhoods, (*************** and ****************). Neither reaching by phone, email, or in person gets to no one. For Plantation Park, it has neglected to pay the landscaping company for previous done work (owes $4000 per the landscaper).They won't pay the landscaping but they expect us to pay the dues. We (the neighborhood) believe Management Apex is embezzling our dues. Their job per our by-laws is to arrange landscaping and enforce covenant rules. They are doing neither. The neighborhood is completed and Management Apex is supposed to allow the homeowners to vote to remove them and return HOA responsibilities to the homeowners but we can't get anyone to talk to us. We just want the Management Apex removed from us.

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Management Apex is our HOA. They have collected money from our residents over the last 3 years and have not maintained the common areas of the subdivision. they fail to provide communication, status or updates on why our landscaping has not been maintained per the agreements. As over 200 residents who have paid approx. $60/year per household, we have no idea where our money has gone or what is has been used for. The entrances to our subdivision are over grown with grass and beginning to attract rodents and other animals that could pose a risk to residents, particularly to small children and our pets. this is also effecting the impression of our subdivision for current and future residents.

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is responsible for property management for our neighborhood HOA. Multiple neighbors and myself have attempted to resolve ongoing issues regarding upkeep of our neighborhood, and use of our yearly fees. Weve been unable to resolve the issue, and have not been successful with getting return communication from anyone working there. Weve had individuals of the neighborhood attempt to present to the business location, and were treated poorly. Our dues have been broken down and should cover the groundskeeping at the entrance and the community areas of our neighborhood, and with contact to the most recently hired company for lawn care to do the yardwork they advised have been unsuccessful in obtaining payment from Apex. Due to the lack of payment, the lawn company can no longer continue doing the routine mowing and upkeep. The condition of our neighborhood continues to be affected, and we have no means to correct the situation as all efforts to even get return response have failed. They do not respond to email or phone calls. They have not performed the basic duty that they have been contracted to perform to keep our neighborhood maintained, and I am unsure where the money our community is paying for is going other than their pockets.

  • Initial Complaint

    Date:08/23/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Management Apex (our HOA) has virtually no communication with neighborhoods, (*************** and ****************). Neither reaching by phone, email, or in person gets to no one. For Plantation Park, it has neglected to pay the landscaping company for previous done work (owes $4000 per the landscaper). They won't pay the landscaping but they expect us to pay the dues. We (the neighborhood) believe Management Apex is embezzling our dues. Their job per our by-laws is to arrange landscaping and enforce covenant rules. They are doing neither. The neighborhood is completed and Management Apex is supposed to allow the homeowners to vote to remove them and return HOA responsibilities to the homeowners but we can't get anyone to talk to us. We just want the Management Apex removed from us.

Management Apex, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.