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Business Profile

Manufactured Homes Sales

Emerald Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

This profile includes complaints for Emerald Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Emerald Homes, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Emerald Homes, LLC

      24950 State Highway 59 Loxley, AL 36551-8604

    • Emerald Homes, LLC

      PO Box 2379 Robertsdale, AL 36567-2379

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PAID BUSINESS 4000K FOR TRIM OUT NO ONE HAS SHOWN UP TO THIS DATE TO FINISH THE *** I HAVE ASKED FOR MY 4K BACK SO I CAN PAY SOMEONE ELSE AND THEY REFUSED. THEY REFUSE TO GIVE ME THE CONTRACTOR INFORMATION SO I CAN CONTACT HIM DIRECTLY TO GET INFORMATION NEEDED TO SCHEDULE DAYS OFF FROM WORK MY HUSBAND AND I HAVE BEEN GIVEN MANY DIFFERENT DAYS AND HAVE MISSED COUNTLESS HOURS OF WORK WAITING FOR THEM TO SHOW UP. WE WERE UNAWARE OF HOW THEY CUT THE PIPES AND ELECTRICAL WHEN THEY REPO THIS TRAILER THE TRAILER WAS COMPLETELY TRASHED AND WE HAD TO PAY THOUSANDS OF DOLLARS OUT OF POCKET TO FIX WHAT THEY TORE UP ON TOP OF WHAT NEEDED TO BE DONE TO ACTUALLY GET THE TRAILER POWER AND PLUMBING. I HAVE IT RECORDED WHERE OUR SALES LADY TOLD US THEY TRIM GUYS WOULD GET OUT TO ME WHEN THEY GET OUT TO ME, SHE WAS VERY RUDE. I HAVE CALLED THE OFFICE EVERYDAY SINCE MY TRAILER HAS BEEN DELIVERED AND THEY ARE REFUSING TO TAKE MY PHONE CALLS.

      Business Response

      Date: 10/28/2024

      This matter has been settled to the Customers satisfaction. ********************** of the Gulf Coast paid the customers ********* to full complete the trim out.

    Emerald Homes, LLC is NOT a BBB Accredited Business.

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