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Business Profile

Health and Wellness

Outpatient Diagnostic Center of Alabama

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 13, 2021 I was at ODC of Madison for an ultrasound procedure. Health insurance information was provided, and no upfront payment was collected. At the beginning of July 2022, we received a bill with a balance of $157.00 for the procedure. Having been more than a year and having paid money at another time I called to get clarification on July 7, 2022. After talking with a representative about the procedure and the bill received that had a statement date of 5/23/22 (not received until July) I agreed that the money was owed, and we paid the $157.00 bill through our online bank account.

    On July 25th, I received a call from a collection agency for the $157.00. I told them I had paid the bill. On July 27, I called their billing department to discuss the issue. They then stated that we owed another $157.00 for the same ultrasound procedure. They have never presented a bill or communicated with us on this additional $157.00. The agent stated that she would put this into review. I called on August 1, to the billing department and asked to talk to a supervisor regarding the issue and get an update on the review. Becky was supposed to email me additional information regarding this additional $157 and call me back 8/3. Neither has happened. I want the collection agency removed, ensure my credit score is not impacted, and eliminate any other charges they think we owe but cannot present! (We maintain a credit score in the 800s.)

Outpatient Diagnostic Center of Alabama is NOT a BBB Accredited Business.

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