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Business Profile

RV Repair

Tennessee Valley RV Service Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged $400 for camper diagnosis despite agreeing to a $180 minimum fee, and received no explanation or response to multiple follow-up attempts.I brought my camper to Tennessee Valley RV for diagnostic services. I was informed and agreed to a minimum diagnostic fee of $180. However, I was later charged $400 for cheking electrical panel with 5 breakers and 4 outlets total without any explanation or prior approval.Since then, I have submitted multiple follow-up emails asking for clarification and a breakdown of the charges, but I have received no response whatsoever. When I questioned the charge in person, the front desk staff said he would contacted the owner, but no one has followed up; and it has now been over two weeks.This lack of communication, transparency, and accountability raises serious concerns about how this business handles its customers and billing practices.Desired Outcome:A full explanation and itemized invoice showing how the $400 was calculated A refund of any unjustified charges beyond the agreed $180 diagnostic fee A written response from management or ownership directly addressing the issue

    Business Response

    Date: 05/12/2025

    Attached are 2 documents - the final, detailed invoice signed by the customer on the date he paid and the initial drop off/service agreement. Both show our prices and the services rendered. 

  • Initial Complaint

    Date:03/20/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked them to do a warranty replacement for a convection microwave oven. They took all information about it. Made calls and called me back.the owner said I can either have it delivered to me and I install it myself or I can have his technician install it for a price. I said I would like it mailed to me. He said well what if someone steals it it would be safer at my place. I agreed. That was a few months ago. I now cannot get them to answer the phone or return my calls. He was very angry with me when I said I would install it myself. I explained I just spent a lot of money on a brand new camper. He almost started crying trying to make me feel guilty saying "this is how I stay in business". I said I have bills of my own . So it's a two ways. I need this resolved please. I have exhausted all other resources. This is a very expensive item. Over $700.00 At this point the way he was acting trying to make me feel guilty for not using him..I have reached out to the secretary. And received an email.. with no dissolution. I believe they have my oven and have now stolen it and now refused to have mutual contact of any kind.

    Business Response

    Date: 04/08/2025

    4-8-2025  BBB called *** spoke with the owner *** ********. Mr. ******** said the microwave was picked up from their shop on Friday, April 4. 

    Mr. ******** mentioned that you were going to remove your complaint with BBB. Please let me know your intentions.

     

    Thank you,

    ***** ****/BBB

  • Initial Complaint

    Date:09/22/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our trailer to see if they could fix the water pump. The technician walked onto the trailer and flipped a breaker. Less than 10 minutes, with no real diagnosis being done except to flip the breaker and concur what we had already told them: the water pump is not working. They then proceeded to charge us $310 for the diagnostic. They didnt diagnose the problem. I called and they had no additional information. My fianc called and they were extremely rude when he asked what exactly he was paying $310 for. We paid them because we didnt want to stir up anything, but this business is obviously making a habit of taking advantage of people if you read their reviews. Im sick at my stomach over this! We are a new business and the water pump as a whole cost less than the diagnostic where we didnt receive the actual diagnosis.

    Customer Answer

    Date: 10/17/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    ***********************************

Tennessee Valley RV Service Center is BBB Accredited.

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