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Business Profile

Insurance Claims Processing

Eagle Claims Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

This profile includes complaints for Eagle Claims Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eagle Claims Service, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a service member transferred from ** to WA in summer 2022. The moving company had said my Harley ******** would be crated for the move, in addition to another ********************************* went missing. We followed proper procedures for filing a claim, uploaded a damage estimate for the motorcycle with pictures, and photo evidence of damage to other items. The company has consistently low-balled the offers on the bike and dining room table. When the first offer came back we were told additional information would be required and they would review the claim again. We resubmitted the paperwork and waited. Working to obtain a more favorable offer I submitted additional documentation in Feb 2023 to our claims adjuster but received no communication between Feb and May. I reached out to Eagle Claims CEO, *********************** and received no response. We accepted the offer on 27 of the 29 items and still no response. Emailed the company to file a complaint on 10 May. On 12 May received an email that a check had been cut and mailed. We are now at 26 May and still no check has arrived, no further communication has occurred with the company regarding our updated paperwork for the motorcycle. In regards to the dining room table, we did acknowledge the table was not in the best of shape to begin with, but the deep gouges running across one end of the table are all new rendering the table unusable. The claims company has said since gouges were marked on the paperwork they will not offer us anything for the table. The damage to the table is consistent with damage to other tables that were destroyed but the claims company refuses to acknowledge this. We expect fair and professional treatment and over the past few months have had anything but professional service. We also expect fair compensation for the damage done by the moving company and the check that was allegedly processed and sent on 12 May. By far the worst experience moving during my 23 years of military service.

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My concern deals with the claims rebuttal and settling process. Essentially, it was take it or leave it. They Eagle Claims Services served as the representative for a moving company that caused damages . Their claims process was professional and no issue but my concern deals with the settlement process. The estimate provided for the repairs was low and when I asked if I could provide a counter estimate after my initial verbal rebuttal was rejected, I was told yes but that the settlement would not change. Essentially, it was take it or leave it. This was not a just process. They offered $1150 for repairs but it will cost at least $2000-$2500. Thanks not even account for the fact that I may have ask my tenants to leave the property for a day or two for the repairs.

    • Initial Complaint

      Date:07/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost 7 items in my PCS. They total up to around $****-$****. They offered me prices after around 45 days of not hearing anything from them. I lost my camera body and lenses so they did their analysis on them at bhphotovideo.com. 2 of the items were mispriced. I sent a screenshot of the items from the website with a higher price for them. ****** ****** who is my adjuster replies back "I have reviewed your claim with my supervisor and the carrier stands at the amount offered until you are able to provide a paid receipt." This is weird to me because I initially uploaded all the receipts on the *** website when I submitted this claim. So I send receipts again but no answer. I called and asked but then all of a sudden, she complains to me that I uploaded too many files...? Is she just a lazy adjuster who doesn't want/know how to do her job? Then she goes on to completely misunderstand which 2 items I'm talking about and gets the other item wrong. She tells me this is her final price and if I don't agree, take it to my local ***. I remind her about the other item again that it is more expensive on the SAME WEBSITE she did her research on. SOMEHOW, she decreases 2 items' prices by a total of $****! One camera lens, she changed their initial offer of $**** to $***! and the other camera lens to from$**** to $****! I checked to see what the problem was but she looked up a completely wrong and different camera lens! From a cheap website that sells used products. I asked her to check it again and now she is just completely ignoring my emails and information I'm giving her and telling me this is their final offer and to take it to the *** (******** ****** ******) if I do not agree. This is just outrageous and ridiculous how they treat their customers and military members. ****** ****** and the rest of her company is very incompetent, rude, and ill-mannered. Worst experience with them. This is totally unacceptable how they handle claims and treat their customers.

      Business Response

      Date: 07/14/2022

      This customer has accepted our offer and a check has been requested.  

    Eagle Claims Service, LLC is NOT a BBB Accredited Business.

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