Complaints

This profile includes complaints for Coleman Worldwide Moving, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coleman Worldwide Moving, LLC

  1 Eagle Ridge Dr Midland City, AL 36350

  
• 

  Coleman Worldwide Moving, LLC

  PO Box 960 Midland City, AL 36350-0960

  
• 

  Coleman Worldwide Moving

  1200 Ellis Road North Suite A Jacksonville, FL 32254

  
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  Coleman American Moving Services

  2405 College Ave, Suite 109 Fort Lauderdale, FL 33317

  
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  Coleman Worldwide Moving

  PO Box 1030 Richmond Hill, GA 31324

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coleman contracted with a third party to crate and move a 300 pound marble tabletop as part of their moving services on August 1st, relocating us to ********* ** from ***************, **. We paid $478 for the tabletop to be crated, placed on the Allied moving van and the third party was to come ******* and place marble top onto dining room table inside the house. The uncrating was to take place on August 2nd or 3rd. As of today, August 7th, I am told by this third party that they do not have the manpower and don't know when they will be able to relocate the table top. ***** Coleman at Coleman Worldwide moving is not returning my phone calls. The services which were paid for have not been provided and I am left with my dining table in the garage in a crate.

  

  Business Response

  Date: 09/13/2023

  We regret to see ********************* was not fully satisfied with her recent move. Our records indicate that we worked with our third party company to ensure that the work could be completed on 8/7 after running into a scheduling delay. ********************* also received a gift card from Custom Movers Services and continued expressed regrets for any inconveniences caused. We do hope that this resolves this matter. As a mover for over 100 years, we strive to deliver a strong customer experience. We regret that any inconvenience made that goal not fully achieved and led to this complaint. 

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  INCOMPLETE HOME DELIVERY. In April 2023, the entire home contents were packed up with an initial payment of $6,667.67. On July 5, 2023, the move-home-contents-back-in-the-home from storage was initiated by Coleman Allied. Every, not some, every piece of furniture and home electronics were missing pieces. This is above and beyond broken items. Sectional sofa pieces missing and zero cords. Television with no cords or cables, 50% of the lamps in the home, missing feet to multiple furniture pieces which they unscrewed. Adjustable bed with no cables or power supplies, missing shelving and no shelving pins on every shelf. Missing chargers, Amazon echo devices, no screws or bed frame pieces, missing mirrors, missing lamps, 2 missing table tops, missing coffee table top glass, broken sewing machines, missing pipes to vacuum, numerous decorations, statues, paintings, file boxes..My damages and missing items have far exceeded what I've spent on the packing portion. Now Allied is requesting payments for an incomplete job "due to their policy. They have not delivered my home. The delivery contract is: Registration # X-****** Allied delivery staff ****************** and *****, as well as GM ********************, ****************** (the organizer of this fiasco who has since left Allied), *****, and *******************************. All parties have acknowledge failure of delivery of both the missing items and equally importantly the "parts" box which contains every items to assemble.Imagine someone coming to your home, taking everything, then say theres a missing parts box as well as 24 other boxes (rendering all items in your home useless) and then saying we need payment.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company began packing my house on May 23 2023. The first day they showed up they packed my household goods including my high value items. They did not label the boxes for their contents and were unable to identify which boxes the high vale items were in . They also did not protect my carpet or linoleum with a covering. The following day one of the employees had to open the boxes to locate the high value items and still did not properly label the items on the boxes. Once all the items were located I began filling out my high value item inventory sheet. I ran out of room and he told me to write them on the back of the paper. I told him I needed official documentation. He then tried to get me to sign a form without a number of accounted for items. I told him I would not until the last inventory number was in that blank space due to the fact that the entire garage was unaccounted for. He then cussed me under his breath, raised his voice saying fine and aggressively snatched the papers off the counter and walked out. On day three they began loading my goods on a box truck. At this point, again nothing was packed and accounted for in my garage. I caught them trying to load stuff from my garage without accounting for it. I told them it needed to be accounted for and they began doing it. On June 19th another moving company began unloading my household goods at my new home. They told me that a lot of my items were broken and showed me. The items looked like they had been thrown into the shipping crates and most of the heavy items were crushing the lighter ones below. I have now began to unpack and Im noticing many items from my garage are now missing and some of them are not on the inventory sheet. With everything said prior I believe that the employees had planned on stealing items from my garage all along. I have 20 years of military service so far, have moved all over the country and this is without a doubt the worst company Ive ever used to move.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/08 was the date that everything was supposed to be moved and my mover didn't come until ~7 pm, and left ~10p. The next day, the mover texted me and advised that they had accidentally given me a box that belonged to someone that lived ***** minutes away from me. He asked if he could get me in contact with the person so we could arrange for me to give him the box. I reluctantly advised that it'd be okay to get us in contact - I assumed that he was going to give the guy my number so that we could find a place to meet. But, once I planned for a time to meet the guy (I was assuming that we'd meet at a public place) - the guy advised that he'd be at my place in ~10 minutes..this is when I realized that the mover had actually given a complete stranger my full address. As I've been unpacking, I realized that I was missing a box. It's not anything sacred, but it's probably worth a good $200 worth of items. Then, when I was setting up my living room, I realized that the ** was facing the wall vs facing the room. I thought that was a little odd, and when I went to turn it around, I noticed that the screen was completely cracked. There's no use for this ** anymore. Given that it was turned towards the wall, this made me feel like the movers knew that they cracked it, but chose to not say anything. For this move to have been >$4k, on top of me tipping both movers (>$100), this is disappointing and quite frankly, unacceptable. I was instructed to reach out to claims, who I've called and emailed and received no response from. The claim that I was submitted with closed, 1 day later, with no explanation as to why. At this point I'm reaching out to the BBB, because I'm really not sure what else I can do to find a resolution. As far as resolution, I believe that I am owed funds for the broken television ~$350, and funds for the items in the box that was lost ~$200.

  

  Business Response

  Date: 06/19/2023

  We regret to hear that ****************** experienced loss and damage from his recent relocation which made it necessary to file a claim and this complaint with the BBB. Our records indicate that ****************** did work with ************ and received a check for $550 that was sent on 6/7/23. We hope that this brings some resolution to this matter. 

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* came to our home on November 28th, completed a walk through and provided an estimate on the number of trucks and movers we would need for our local move. At the conclusion of our meeting, my husband and I were assured that our home would be moved in a semi-trailer, loaded on the 19th and unpacked on the 20th. Instead the movers showed up with two 16 foot box trucks, but we were told they would make it work. Unfortunately, they werent able to make it work and roughly 30% of our belongings remained in the home. He assured me that they would be back first thing in the morning with a rental truck if need be. That didnt happen and as a result our buyers werent able to complete their walk through and closing had to be pushed back on our current home and the new one. I called ***** and he stated that since I was also a Realtor and had access to the key, I needed to let them in. We then decided to contact a manager at the local branch. The manager assured us that a truck would be rented and would be there by noon to pick up the remaining items.While we were at the closing, my neighbor advised us that one of the movers was seen stealing from our home with an unidentified person. Meanwhile, ***** is refusing to unload the truck until we pay additional fees. Without a choice, I paid an additional $1059.95. We called ***** and reported the theft incident and advised that we have video surveillance and were prepared to press charges, and wanted the item(s) returned. In the middle of the night, the item(s) were returned to the back porch. After a ****** Review, I received an email from *************************** stating that I would be refunded $160 for my frustration and inconvenience (never asked to see the footage). I promptly replied to her email and told her that $160 was insulting and unacceptable. She then advised that the incident was under review and she would follow up with me. I still havent heard back.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied/Coleman are liars and frauds. Around 12/05/2022, five people, including myself, lost everything we owned due to the negligence of Allied/Coleman. A broken door of a moving truck was wielded with five peoples household goods within it, and it caught on fire. Allied/Coleman sent $1,000, when I lost EVERYTHING I owned. They then offered a settlement of $16,200, and their employee was rude, unprofessional, and insensitive. Their executives called me to tell me that it was a tragedy, they were on my side, and they would make things right. It was not a tragedy; it was pure stupidity. Also, the Allied/Coleman executives proved to be downright liars. Their final settlement: $25,000. My recommendation for anyone who dares to utilize this moving company is to hire an attorney beforehand, since Allied/Coleman will neither admit to negligence nor fairly compensate anyone.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My children and I moved from the ** to **. We hired Coleman to do the move. The service agents and representatives pushed us to take their insurance policy, which we did. We arrived along with part of our shipment-- a number of items with significant value did not arrive. Allied Coleman (and their ** partner Sirva) have no accountability and are now denying an insurance claim against items that were not delivered or never appeared at my home. It is shocking that they had a one sided investigation-- come look at my apartment, come see what is missing, come see how your pushed me to get insurance for this and now leave me and my children without items.

  

  Business Response

  Date: 12/13/2023

  We do regret that ************************ was not fully satisfied with his overseas relocation and regret the delayed response to this complaint. The shipment was handled and shipped through Allied international who acted as the international shipping company as well as handled the delivery in ******. Due to this, the claims falls under the responsibility of their claims department. Their correspondence with ************************ in claims review was: 
  
  Hello ******
  
  Thank you for your patience while your claim was reviewed.
  
  The trace has proved negative and it has been reported that all items that were in the container were delivered, I find no exceptions at delivery to document any loss and your claim is declined.
  
  

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pushed into signing a contract with a $600 "certain day" fee. I wasn't notified until noon the day of the move that the movers from Coleman would not be showing up, effectively being in breach of their own contract. I was told there would not be a refund issued until the move was completed. I have followed up with my "move coordinator" numerous times through email in regards to my refund, and I'm given no information and no proof of a refund being processed. This move was completed over a month ago. Moreover, my six foot tall mirror was destroyed during the move, and Coleman will not be issuing any payout of this. Every time I've tried calling my move coordinator at the number in her emails, there is no answer and goes to voicemail of a different employee. Any time I've had the chance to speak to my coordinator, I've notified her of such, and I'm blown off. Then she tells me she doesn't receive any of my calls or voicemails - most likely due to them going to the wrong voicemail, as I've stated. Overall, this has been a terrible experience.

  

  Business Response

  Date: 02/09/2023

  We regret that ***************** was not fully satisfied with her recent relocation, thus leading to this complaint/dispute with the BBB. We have just requested that a reimbursement for certain day load be sent to *****************. We hope that will bring resolution to this matter. 

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coleman Worldwide moved me from ***** to ******** in July of 2022. They refused to provide documents for the weight based charges as they agreed. They illegally charged me to use a credit card for payment. It is illegal to do so in both ***** and ********. They broke the law.

  

  Business Response

  Date: 01/19/2023

  Our records indicate that ****************** performed a credit card dispute and this matter was resolved in that process. We regret that he was not fully satisfied with his experience, which led to this complaint to the BBB being filed. We hope that he is enjoying his new home in ********.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18544210
  
  I am rejecting this response because: This complaint has nothing to do with the card dispute.  This is a separate legal matter.  Coleman violated state law in ***** and ******** by charging a credit card fee.  That was not the focus of the card dispute.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, my husband and I recently used Coleman Allied for our recent move from ********* to *******. We had pleasant service with *********************, who came to do our estimate and decided to proceed with the move as it was at a competitive rate than what others were quoting. We did everything we were told to do by ***** leading up to the day of the move, we were told due to the number of items the packers had to pack, it would result in over $2K more than what was quoted. During the move, we've told the packers multiple times not to pack certain items that were on top of our luggage's that we would be taking with us. They proceeded to pack our backpacks that were filled with personal documents (i.e. passports, SSN, and marriage license) and all of our clothing items (that were stacking on top of the luggage to make it clear we were taking it with us). When we realized these items were taken and packed, we asked ********* (Driver) if he may retrieve these items from the truck. He advised it was already packed pretty deep in the truck and he would be able to retrieve at our storage unit in *******. Once arrived in *******, these items were not retrieved and stated, "could not be found". Please note, that the movers stacked boxes up very high in the back of our storage unit and all furniture in the front of the unit, which makes accessing these boxes impossible. We reached out to *********************, who sent us to ************************, who advised her GM (*********************), stated we would need to look for the items in our storage ourselves and if not found file a claim. Normally this would be fine, but with how the storage was packed, we would not be able to walk in and look. We were not happy with this resolution, so ********* finally moved us to her supervisor ***************************, who reached out to us via phone/voicemail. We've have called back multiple times with no response. All we are requesting is for movers to come move out our items so that we may search for these documents.

  

  Business Response

  Date: 11/30/2022

  We regret that ****************** was not fully satisfied with her recent relocation to *******, thus, leading to this complaint to the BBB. At the same time of this complaint, we were contacted through other media means as well and worked with our team in the Orlando **** to send a crew out to unload the storage unit to help identify the missing belongings. The crew performed this work on 10/28/22. It is our belief that the missing items were located at that time. We do hope that this offers some resolution to this matter. As a mover for over 100 years, we strive to deliver a strong customer experience to everyone we serve. We hope these efforts to achieve that resolution shows that mission and hope that ****************** is happy with her new home in *******.