Complaints

This profile includes complaints for Coleman Worldwide Moving, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Coleman Worldwide Moving, LLC has 90 locations, listed below.

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  Coleman Worldwide Moving, LLC

  1 Eagle Ridge Dr Midland City, AL 36350

  
• 

  Coleman Worldwide Moving, LLC

  PO Box 960 Midland City, AL 36350-0960

  
• 

  Coleman Worldwide Moving

  1200 Ellis Road North Suite A Jacksonville, FL 32254

  
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  Coleman American Moving Services

  2405 College Ave, Suite 109 Fort Lauderdale, FL 33317

  
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  Coleman Worldwide Moving

  PO Box 1030 Richmond Hill, GA 31324

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached word document narrative of events. Note that both Allied *** Lines and Coleman Worldwide Moving LLC handled our move. Horrible and incompetent service, deceptive business practices, failure to re-imburse us properly for delay of shipment and services not provided. They even lost track of one of our shipments for three weeks.

  

  Business Response

  Date: 02/10/2023

  We do regret our delayed response to this complaint; however, after this complaint was filed, our team worked with ************** reimbursed him an additional $1600 for delay. The check was made and sent on 11/10/22. We hope this will bring a resolution to this matter. 

• Initial Complaint

  Date:10/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am a customer of ******************************************* for a move from ******, ** to ********, **. ********************* is the sales agent for this move. I originally signed our contract in August for our move in September. Pick up was 9/28/2022 & their delivery window states 10/2/2022-10/12/2022. In early September my wife and I got an offer accepted for a property in ********* Now that we had a closing date, we wanted to adjust the delivery window from 10/8/2022-10/12/2022. I reached out to my moving coordinator on 09/09/22 ******************************* to adjust the dates. They replied stating that they would reach out to the sales agent as he is the person who ultimately decides that. I was not notified but at some point my moving coordinator no longer works for the company. I followed up with an email to *** on 9/13/22 stating that I hadn't heard back from the coordinator regarding the delivery adjustment. He never responded.Then I got another moving coordinator, *****************************. I sent her an email requesting the same change of dates, ************** stated I spoke with *** regarding the adjustment. This email conversion happened on 9/26. She responded with the response that she will need to get with *** regarding the delivery window.On 9/28 they showed up on the agreed date to load the truck. I spoke with the coordinator again along with the driver making sure we can deliver on 10/8-10/12. I was assured they'd put it in the notes for the dispatch.Two days later *** said he did not know of the delivery adjustment and that we would have to pay storage since they planned to deliver on 10/2.Since then I've been getting bounced around between contacts and not getting responses to emails. I left a message for *******************. Called twice the following day and my calls were ignored, did not ring fully. One minute later I called from my wife's phone and she answered.Please see attached emails. I do not want to pay storage for this.Account info: Grip / ****** Thank you,***************

  

  Business Response

  Date: 11/03/2022

  We regret that Mr.. **** has not been fully satisfied with his recent relocation that made it necessary for him to file this complaint/dispute with the BBB. Our records indicate that we have worked with Mr. **** after this complaint was filed and that his household goods were delivered on 10/27. As a mover for over ********************************************************************************************************************************* this instance. 

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18188834
  
  I am rejecting this response because: We still are missing some pieces that were shipped. We ended up paying more in order for them to deliver the goods as well. They have not offered anything to help apart from words. I sincerely believe they should not have the A+ rating by the BBB.

  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 06/15/2023

  We apologize for our delayed response to this complaint. Our records indicate that Mr. **** did work with our team to reach a resolution of final charges of $16,486.33 for the relocation and related storage costs. Our records indicate that Mr. **** also did unfortunately file a claim for delay and some damages relocated to the transit of his household goods. As an agent for Allied *** Lines we are required to let the van line handle and assess any claims hauled under its interstate authority. He was reimbursed $575 related to delay and $3,236.39 related to damages incurred. As a mover for almost 110 years, we strive to deliver the best service possible for every individual, family, or organization that we serve. We regret that goal was not fully achieved in this instance and Mr. ****** expectations were not fully met. We do hope he is enjoying the greater ********* area. 

• Initial Complaint

  Date:10/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently separated from the military on 9/8/22. I was living in ******, **. I relocated to **********, **. Coleman Worldwide was the company that came and packed and loaded my things. The workers arrived 50 mins late firstly and it took them 8 hours to finish. Once they were done they left, however, they left several things behind that were suppose to go onto the truck. I had to pay $100 out of pocket to ship it to my new location. I was told I cant be reimbursed for then inconvenience by the military contractors. Our date of delivery for our things were suppose to be 9/26/22. We still have not received anything.Time goes on and I call Tier One everyday to get a status and they tell me that they have to locate a driver to drive the truck to **********. I hear this same excuse everyday when I call. I think personally our things are lost or stolen because there are several cases from this company where it is common. We need answers of where our things are and if they are stolen or lost we need full compensation! We have furniture, clothes, shoes, kitchenware, multiple tvs and tv stands and sentimental things that we love. Please help ** get some answers

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 12,2022 coleman allied moved my belongings from ****************** ** to ********** **. Only part of my belongings arrived in **********. For a month now Coleman Allied has been promising my items to be delivered to me. Three different times I have been told a driver is coming to Richmond Hills to retrieve my items and deliver to me in **********. Each and every time their truck was to full to deliver my items to me. They forced me to pay in full before any item was delivered because the delivery truck was going to arrive in ********** on Saturday and the payment office is closed on the weekends. I did in good faith and now cannot receive my items. I feel I have been patient but enough is enough. Please help me get my belongings.

  

  Business Response

  Date: 02/10/2023

  We do apologize for our delayed response to ********************* complaint to the BBB as we are trying to catch any missed complaints. As noted, there was an overflow with this shipment which constituted some items being delivered after the initial shipment was picked up and delivered. The remaining items did get delivered on 9/19. We do regret the inconvenience of the additional delivery as we strive to  have every shipment load and deliver in full. 

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Coleman moving company to move within the state of S.C.
  Bill was over $5,400. Friday evening before the Sat. Delivery Coleman called and said we had to pay full amount which I did. Then said the fee for paying with Debit card was $99.95 or pay with cashiers check. When they called it was after banks we closed and we had no choice but to pay fee. Weeks before we had called trying to pay only to be put off. My wife and I drove 370 miles round trip to file a complaint with manager of ******** ,SC office. Managers name is ***** ********* and he approved refund of $99.95 on 5/26/22. I have a paper trail on that.
  We never received our refund . While we were there his secretary Taylor said to call if we had any problems . I have called over 30 times and e-mailed over 20 times and had 2 conversations on phone ( the other 28 calls I was told she was not in office). The couple of responses I got with e-mails was she was working on it. It appears that this company is eager to take your money and then you are on your own. If anyone is interested in a class action law suit against Coleman count me in.

  

  Business Response

  Date: 08/04/2022

  Our records indicate that we have reimbursed the $99.95 credit card convenience fee to Mr. ********. We hope that he is enjoying his new residence!