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Business Profile

Medical Business Administration

TruBridge, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Business Administration.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried sending an email and it was rejected. Essentially, I am looking for old ** records from 2020.Good evening,My name is ***** and I was told TruBridge is the 'old' billing department for the ** I visited back in 2020.The ** in question is located in *******, ** Address: *************************************** I am looking for the billing records for my visits. The phone numbers available on the website are not in business and so I can't get a hold of anyone. This is the phone number in question: ************ I can't seem to get ahold of anybody.

  • Initial Complaint

    Date:01/12/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Why does Truebridge call my home phone 19 times a day /everyday !!!!!!!!!!!!. I will *** soon

  • Initial Complaint

    Date:11/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TruBridge keeps calling me daily, and more than once daily. They don't leave a message or anything, just call several times a day. This has been going on for months! As another lady said, I'm old and can't get to the phone easily, then when I do, it's listed as TruBridge and they use a local area code so that I'll think it's someone I know. Please try to do something to stop these calls! Thanks.

  • Initial Complaint

    Date:10/31/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/30/2023 is the last phone call. I do not even know what they do.Never heard of them they are harrassing.

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get removed from all of Trubridges calling lists. I get calls constantly multiple times daily, and have been blocking numbers for months. They must have an extensive bank of numbers. I called the phone number listed on the Better Business Bureau website and it turned out to be some other company. Although the lady that answered, was very nice and said that she would try to look into it to see if Trubridge was one of their affiliated companies and get to the bottom of it and get my name removed from their calling list.

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to harasses me with calls at my work number and I am sick and tired of it. I have NEVER requested their services and how they got my work number I do not know and I do not care. As I have never connected with them this should be enough to tell them I DO NOT WANT THERE SERVICES!! Today alone, they have called 3 times. STOP THEM PLEASE!

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have already called me 6 times today! I don't owe anybody any thing. They are obnoxious about calling and don't want to seem to leave me alone!

  • Initial Complaint

    Date:03/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been calling and when I answer there is no one on the line. It has happened three times today. I want them to stop calling. They don't even leave a voicemail.

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving phone calls daily from (caller ID) "*****************************".This has been going on for quite some time (months). Today I've had 5 calls.I tried contacting them and I've talked to an operator twice who directs my calls to this phone number-************. Then there is an offer to wait for a representative, but no one answers the call.I have picked up a few times and shouted at the caller to stop calling me.I'm 80 years old and I hate getting up to answer the phone, only to find out it's another Trubridge call.Yesterday I filed on line to add my phone number to the National Do Not Call Registry.What is the function of The Better Business Bureau? Do you work on behalf of corporations?What agency will help me stop these unwanted and harassing phone calls?

  • Initial Complaint

    Date:02/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** keeps calling and calling every hot. I have double health insurance and should not owe any monies.

TruBridge, LLC is NOT a BBB Accredited Business.

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