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Business Profile

Utility Water Company

Mobile Area Water and Sewer System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

This profile includes complaints for Mobile Area Water and Sewer System's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mobile Area Water and Sewer System has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My payments were set up on auto draft with MAWSS. They disconnected my water due to non payment because they updated their computer system in September & deleted my account. I was given no notice this was happening. To turn the water back on, they are charging late fees, plus a service fee, plus an additional $100 deposit. I paid that $100 when I first moved in to this house and their policy clearly states no deposit needs to be made if a deposit is already on file. Where did that deposit go? Contacting their customer service was no help. They were rude and not willing to explain or answer my questions. These fees are ridiculous and no fault of my own!! I've paid on time every single month without issue and now they want even MORE for a problem they created. My original bill with late fees was 244, now it will be closer to $500. This is ridiculous.

      Business Response

      Date: 02/28/2024

      In response to the customers complaint, we notified our customers via radio broadcasts, T.V. ad/notification, and on the MAWSS website.  The notice regarding the new payment system is still there.
      The new payment system upgrade did not carry over their previous payment information (bank routing/account numbers) due to privacy and confidentially issues. There were numerous customers that had this same issue and we have done our best to assist them.
      ****************** had a 4-month delinquent **** and he had not contacted the office.  He was not charged a deposit to reconnect, we reduced his reconnection service charge to $60 and removed all late fees applied to his account $22.95. We have assisted customers with new online account set-up and some additional news reports and media coverage has occurred regarding this issue as well.
      We hope this will settle ****************** dispute and clear the no-reply notice on our account.

    • Initial Complaint

      Date:12/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They intentionally keep double billing me every month to increase my bill! Two bills for each month! They also intentionally break billing agreements.

    Mobile Area Water and Sewer System is NOT a BBB Accredited Business.

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