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Business Profile

Credit Reporting Agencies

Golden Few, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on June 23 scores.com put $1 into my account! June 25 They withdrew $1 form my Card ? Then on July 1 they charged my $29.95 @ 3:15 am - never hear of this company & have no idea how they were able to do this? tried to call them & no one will answer the call!!!!

    Business Response

    Date: 07/16/2024

    Records indicate that **************** did sign up for services on June 23, from an IP address located in the same area in which he resides. During that online sign up, he was required to complete a 4-page process that required his date of birth, social security number, full credit card, and billing information and authorized the charge. In addition, as part of the signup process, **************** had to successfully complete a third party identity verification, which he did. When **************** signed up, he received a welcome email / transaction receipt which was sent to the email address on file, which is the same as the email address on this complaint. Upon receipt of this complaint **************** account was immediately cancelled. Even though He was not eligible for a refund a courtesy refund has been issued, as such we request this complaint be closed.

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Me cobraron la cantidad de $39.20 y el cual quiero cancelar de que me quiten de mi cuenta *** cantidad ya que el servicio que ped nunca me lo dieron

    They charged me the amount of $39.20 and I want to cancel that amount from my account since the service I requested was never given to me.

    Business Response

    Date: 06/13/2024

    Our records indicate ******************** did gain access to her customer portal after signing up. Having said that, the account has been canceled and we have provided a courtesy refund as requested. Please close the complaint.

  • Initial Complaint

    Date:05/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally accepted a $1 trial membership that only included a single credit score report. Then, my bank issued me numerous fraud alerts on my bank account. It came from Creditfreescore.com which was charging me $39.90 for a complete monthly membership. My bank stopped all transactions from that account and issued me a new card. The bank also began a report but has not updated me about the charges. I called and spoke to an operator from the business (Creditfreescore.com) and they continued to offer me a full monthly membership. I again confirmed that I was only interested in the $1 one time report, so there was no further misunderstanding. The operator said that a refund would have to be administered by a manager who would be in contact within 3-5 business days. I never heard back from them. I requested a second refund upon another phone call and was given the same response from an automated operator, and I was never contacted again.

    Business Response

    Date: 06/13/2024

    We are in receipt of ******************** complaint. As **************** stated, he signed up for a 7 day $1 trial. As part of that signup process, he agreed to the offer terms which where clear and conspicuous and stated that after the trial ended, his monthly membership would begin, until he canceled. He as provided a toll free number to call and an option to cancel online. He was also sent an email that reiterated the offer terms and the fact that he would be charged after the 7 day trial ended. When **************** first called customer service on March 13th, requesting cancelation, he was immediately canceled. As a courtesy, **************** has been issued a refund. In as much as that he did sign up and authorize the charge, was canceled upon request and has been issued a refund, we ask the complaint be closed.

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a trial membership and wanted to cancel as soon as I saw my snow but the system would not let me. I was so busy with life I didn't notice it come out the first few months as I had other subscriptions I needed to take care but thought with my card number and bank info different it would not charge me so I forgot about it until a few days ago when it took what money I had left. I talked to send person and she said two charges in one month was valid. Which it wasn't. I only used the service once and it doesn't even show my score. It has always said n/a. also wanted to cancel and I believe it gave me an option to email that I wanted to. I did that and also I tried to not have any cats in their system but it would not let me do that so I put a didn't card and it did stick. But recently as of this month on the 2nd and 3rd was charged two times. I called and got nowhere with them and also my bank. Citibank. They did not delete my card from the system although I did on my end. It still showed the dummy card number on my profile yet they charged to a complete different bank card from Citi. The bank was informed by me that I cancelled my card from the system but since I had already given them the number before they could still use it. What? Do I need to get rid of my bank account to??

    Business Response

    Date: 06/07/2024

    We understand that *************************** intended to cancel, however forgot to do so in a timely fashion. *************************** did cancel on May 6, 2024. Her last two charges have already been returned to her card.  As her account is cancelled, and she has been refunded we request this complaint be closed.

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They got my bank account information that I am sure I never gave them. I called the customer service line after checking my bank account and noticed a charge of $39.90. I spoke to a young man named ********************* who told me it will take 3-5 business days to get my refund. He then went on to say that I allegedly signed up in January 2024 and that they sent me emails which I never received as I check my email daily. ************** also said that he would expedite refunding my money taken since January, but this charge that I am disputing now is the only one I ever saw. ************** issued this cancelation # C74564086. My bank account is in the negative because of this and I need my money back as soon as possible. I am honestly telling you I have no knowledge of agreeing to anything with this business. I already have Experian credit monitoring. I just want my money back. Please help!

    Business Response

    Date: 06/07/2024

    Records indicate that ****************** did sign up for services on January 30. During that online sign up, she was required to complete a 4-page process that required her date of birth, social security number, full credit card, and billing information and authorized the charge. In addition, as part of the signup process, ****************** had to successfully complete a third party identity verification with the credit bureau, which she did. When ****************** signed up, she received a welcome email / transaction receipt which was sent to the email address on file, which is the same as the email address on this complaint. ****************** contacted customer service on April 22 and requested her account be closed, and it was immediately cancelled at that time. Even though she was not eligible for a refund a courtesy refund has been issued, as such we request this complaint be closed.

  • Initial Complaint

    Date:03/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a transaction for $39.90 on February 12, 2024 from checkfreescore.com I spoke to a representative and now I'm unable to get through to them. I was told that I would receive a refund and now its impossible to get through to them.

    Business Response

    Date: 03/21/2024

    The transaction for $39.90 on Feb 12 was a result of *********************************** signing up for services on  January 3 where she completed a 4-page process that required her date of birth, social security number, full credit card, and billing information, as well as completing a third party identity verification with the credit bureau. *********************************** did call to cancel on Feb 12, 2024 after her card was charged. Her account was canceled that day. A courtesy refund has been issued. Even though she was not eligible for a refund a courtesy refund has been issued, as such we request this complaint be closed.

    Customer Answer

    Date: 03/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********************************************

  • Initial Complaint

    Date:03/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for credit monitoring services with CheckFreeScore.com aka Golden Few LLC it was for 7 day free trial today 3/7/2024. After reading further information attempted to cancel by calling their customer service ************ talked with animated voice ***** who didn't understand my request. I don't want to be billed for this service since I signed up and canceled on the same date 3/7/2024.

    Business Response

    Date: 03/20/2024

    **************** signed up on March 7th. **************** contacted customer service on March 7th and was canceled that day. The $1 was refunded to ****************. She was never billed after the trial and cancelation. Since **************** was canceled as requested on the day she requested it, with an email confirmation sent out, all before the receipt of this complaint, we asked this complaint be closed and removed from public view.

  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. On Monday, January, 22nd, I signed up to check my credit score through this organization. I agreed to the terms of a free trial that lasted 7 days. On the following days, I attempted to call and cancel the subscription prior to the end of the trial period:-Monday, January 22nd, -Friday, January 26th,-Monday, January 29th.I was unable to reach support from any representative after 20+ minutes, with no other option for contacting the business.Further, I was charged ***** (not *****) on Sunday, January 28th, prior to the renewal period following the end of the trial. Now I have frozen my card and will not offer you any more money. I want my subscription cancelled. Like I did every other time I tried to contact you. Get your act together.

    Business Response

    Date: 02/21/2024

    **************** attempted to sign up for services on January 22nd providing her card ending in **** which was declined. Another card was provided ending in ****, which also declined. Due to the declined payment, her account was never active and services were not provided. We did not charge her $39.99 as she claimed. (note we do not have any service for which that amount is charged). Because her account was never activated, there is nothing to cancel. Perhaps she has us confused with another company. Because she is not a customer and was never charged or used the service, we ask this complaint be removed.

  • Initial Complaint

    Date:01/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to cancel their service, despite repeated calls to cancel. They refuse to send an email confirming cancelation. They are a scam.

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue with checkfreescore.com is apparently the same as other folks. I was redirected there on 12/27/2023 somehow after a data breach where I was told I could go to another website to get a 'free' credit report. I got a couple of emails when I signed up, and I apparently didn't read the 'Welcome' email that told me I had a free seven day trial followed by $39 a month for credit monitoring. I don't recall ever asking for that, as I would not have signed up for this. It was not clearly stated on the website that I had signed up for that. The 1 dollar to test my credit card is apparently a red flag for credit card companies, unless it's for specific types of businesses. (It was refunded immediately) At the end of the seven days, I got a possible fraud alert from my credit card company. I wouldn't have even noticed this until then. They had denied the $39 credit card charge and were asking if I wanted to accept the charge. Nope. They had me cancel my credit card. I then contacted checkfreescore.com by phone to cancel my account (after the seven days), and they refused to cancel unless I paid them. I just want my account cancelled. It worries me that they now have my personal information.

Golden Few, LLC is NOT a BBB Accredited Business.

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