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Business Profile

Mobile Auto Lube and Oil

American Lube Fast

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Lube and Oil.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to this shop to get an oil change and within a week and a half later, I noticed that my vehicle was making a loud knocking noise therefore, my fianc check the oil on the car because the car stop pulling and we noticed that it was completely out of oil. I contacted the store and did not receive a call back as I was informed that I would be contacted by the manager, therefore I contacted the corporate office. The corporate office contacted the store and the store manager sent two of their employees to evaluate my vehicle.The two employees that was sent to my house to check my vehicle stated that their coworker did not properly place the drain plug back on the car, which was the causing of my vehicle to completely be out of oil which resulted in ************ being damaged. I was told that the company will come back out to my home to within a day or two to file a claim. Due to the company failure to return to my home to complete the claim Ive been calling the store as well as the corporate office to receive farther information about when they will be coming to file the claim and theyre failing to farther assist me in this matter

American Lube Fast is NOT a BBB Accredited Business.

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