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Business Profile

Credit Union

Listerhill Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Listerhill Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Listerhill Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I kid you not. Listerhill Credit Union opened an account for me and I put the proceeds of my house in it. They accidentally shut that account and reopened it as my husband's and let him spend all the money. He is a financially incompetent mentally ill person, and once they realize the mistake they froze $20,000 and gave it to me hoping I would go away. I did not sign anything agreeing to that and I want the rest of the money back. They are telling me it is a family matter but I did not give him that money, they did and I have paperwork to prove it.

      Business Response

      Date: 06/16/2025

      We have performed the necessary due diligence into Ms.
      Dabb’s complaint, and we find no other actions necessary on our part. The issue
      has been escalated through management multiple times and the same conclusion
      was reached in each instance. The Credit Union was not a party to the divorce
      proceedings and the resulting decisions regarding the division of financial
      assets, nor should the account settings have caused any harm. The court was in
      the best position to determine the most equitable solution for Ms. Dabbs. We
      appreciate the opportunity to review this matter, and we are confident that the
      actions we have taken in response should be found satisfactory.

    • Initial Complaint

      Date:12/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Listerhill Credit Union. I do not have a contract with Listerhill Credit Union. They did not provide me with the original contract as requested

      Business Response

      Date: 12/16/2024

      We have performed the necessary due diligence into Mr. **** concern. In response, on December *******, we modified the inaccurate information to report correctly by requesting that all three credit reporting agencies delete the account in question. We confirmed that the balance owed is being paid by the appropriate responsible party and apologize to Mr. *** for any inconvenience that this may have caused. We appreciate the opportunity to investigate Mr. **** concern, and we are confident that the actions we have taken in response will be found satisfactory. If we can be of additional assistance, Mr. *** is encouraged to contact us directly as his convenience.

    • Initial Complaint

      Date:07/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charging to many fees letting people steal money from ATM letting people take money out of my account letting people take money out of my family account if they can not keep up with my family money we will take our money out and put it in another credit union

      Business Response

      Date: 07/31/2023

      To Whom It May ********************* you for contacting us with this complaint.

      After an extensive review, Listerhill Credit Union has determined that the information provided by this individual does not match any current member information we have on file.

      With regard to the individuals complaints on excessive fees, Listerhill is proactive in helping members avoid fees on their accounts through information shared through our website (Search Results | Listerhill Credit Union) and blog (Common Checking Account Fees You Can Avoid | Listerhill Credit Union). Our Member Advocates and ************** representatives also inform our members directly on how to avoid fees throughout the life of the account.

      In regard to Smart ATM safety, whenever Listerhill detects fraud, skimming, or scam activity, it has always been our policy to make our members whole by providing provisional credit and restoring accounts if the fraud has been verified. We are also proactive in enhancing security measures by requiring chipped cards and PINs at our Smart ATMs and sharing alerts regarding any fraudulent activity both online as well as through social media,email, and direct mail to our members.

      Listerhill takes member safety and security very seriously and will continue to work to exceed member expectations when it comes to service and satisfaction. If you need any additional information from us,please let me know and I will be happy to follow up quickly.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Institution charged me late fees on a loan account that is setup on Auto pay to be paid by the 7th of each month that is within the 10 day grace *******

      Business Response

      Date: 09/15/2022

      ********************** loan is set up for monthly repayment.  If a transfer is set up to pay this account, it's coming from another financial institution other than Listerhill.  ********************** loan has incurred 3 late charges since he obtained the loan.  Each time a late charge was incurred on ********************** loan the payment was greater than 10 days late each time.

      All 3 late charges have been refunded as a courtesy to *******************  

      It's recommended that if another institution is delivering the monthly payment to LCU that the payment is sent to LCU sooner than 7 days past the loan due date. 

    Listerhill Credit Union is BBB Accredited.

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