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Business Profile

New Car Dealers

Benton Nissan Of Oxford
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 10/03/2022 Disputed Charges.Tried to Resolve.Amounts in question:Optional Gap Contract: $1000.00 Benton Nissan Doc Fee: $699.00 First Mile PPM: $999.00 Apex Auto Protection: $2499.00 I had my car serviced several times and none of the above services was Honored. I paid out of pocket each time my car was serviced at Benton Nissan in Oxford,AL. I am seeking refunds for each service because I was misinformed and I asked previously for them to be removed from my vehicle.

    Business Response

    Date: 04/08/2025

    Good afternoon!

    We are sorry to hear that you are not satisfied with the extended warranty you purchased. The doc fee is a fee that is charged to all customers. That one, unfortunately, cannot be refunded. In order to cancel those other products you must visit the dealership and speak to one of our Finance Managers. Some of these are with different companies. and there are forms that will need to be filled out in order to cancel those products. You may call ************ to make an appointment or stop by at your convenience.

    Thanks, 

    ****** ********

    Customer Answer

    Date: 04/15/2025

     
    Complaint: 23147284

    I am rejecting this response because:

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a truck from Benton Nissan for my nephew and have had trouble ever since and its been in and out of the shop and will not correct the problem leaving us with a useless truck we have to pay for, its unsafe to drive and they told us they will not be working on it again, even though we have a warranty.

    Business Response

    Date: 04/21/2023

    This customer has had several issues with their Nissan Titan, and we have remedied each of these issues as they have arisen using their extended warranty. Each and every time the Titan has been in the shop, we have provided the customer with a rental car, free of charge. There were $4500+ charges for deductibles and expenses that the extended warranty company would not cover due to the customer not following the maintenance protocol prescribed in their extended warranty contract. The dealership covered these expenses for the customer. 

    The truck has been repaired, and is currently parked at our dealership abandoned by the customer. 

    Thanks, 

    *********************

Benton Nissan Of Oxford is BBB Accredited.

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