Complaints

This profile includes complaints for Joe Hudson's Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Joe Hudson's Collision Center

  1318 Pike Rd Pike Road, AL 36064-2264

• 

  Joe Hudson's Collision Center

  7014 E Adamo Dr Tampa, FL 33619

• 

  Joe Hudson's Collision Center

  8927 US Hwy 19 Port Richey, FL 34668

• 

  Joe Hudson's Collision Center

  152 Highway 231 N Troy, AL 36081-1767

• 

  Joe Hudson's Collision Center

  6535 Highway 431 S Owens Cross Roads, AL 35763-9217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last September/November I brought in my car to get a front bumper fixed, the parts have lifetime warranty and my front bumper is now defective. I've contact the business to get my part fixed or replaced, but they have not done anything since I brought this up in February. I'm looking to get my bumper fixed, but it feels like they're dragging me along.The defect is paint peeling off.

  Business Response

  Date: 05/28/2025

  Thank you for the opportunity to respond to this customers concerns.

  
  We understand the frustration the peeling paint on the bumper cover has caused,and we are actively working to resolve this matter to the customers satisfaction. We believe the best solution is to replace the bumper cover with a new OEM part, and we have already secured the necessary part to complete the repair.

  
  Our team has been in touch with the customer, and we have scheduled the return visit for Wednesday, June 4th. At that time, we will replace the bumper cover at no cost to the customer and ensure the repair meets the customers expectations upon delivery.

  
  We look forward to resolving this matter promptly. Customer satisfaction is very important to us, and we are committed to making sure the customer is pleased with the final result.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12th 2025 I then once again text the garage to set up an appointment for my truck to get in there and get fixed correctly Hey ****** I need somebody to schedule something to get my truck fixed correctly and get me something to drive before I damage my vehicle more Nobody has contact me or anything I've called and called Like and text everything on my truck needs to be fixed to correct way . Finally, at 12:23pm ****** from the garage called me and I discussed everything that I was finding not even knowing what is actually really wrong with my truck but knowing it's not fixed right, he then informed me that they were after marketed parts. And then they were not going to fit right and there was nothing else that they could do about it one of my concerns where my bumper wasn't sitting right then he afforded me that it wasn't going to fix right because it wasn't a dodge ram bumper it was after market i then informed him there was no after marketed parts on my vehicle and they should be replaced with the correct parts and that they shouldn't be taken shortcuts he then told me that he would get things fixed they are wanting to paint one of my rim They mess up which is not going to match up to the other three on my vehicle and if warned me that I would have to go without a vehicle while they worked on it cause they could not improve another rental i told them that was unacceptable and I have to have something to drive around 3:00pm ****** then contacted me again to set appointment to work on my vehicle which at that point he did not mention a rental. So then I text the garage with the issues I was having a needing a rental set up and told them I know you scheduled appointments for Monday it needs To be restored back to the previous conditions that it was which is to have the parts exactly the way the truck was and did you guys figure out anything about a rental Because I can't go without a vehicle you guys agreed to fix my vehicle to the previous condition.

  Business Response

  Date: 05/19/2025

  Thank you for the opportunity to respond to this customer's concerns. Our management team is working with the customer directly to have the vehicle reinspected at a shop of her choosing to work toward a resolution.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car got brought in to them on 3/15/25 I was involved in an accident that damaged the right rear door and front right tire. I have never received a phone call from them for an update. So Ive been the one calling but yet when I call I get told a different story every time about the process of my car. Ive been told my parts for the car were in and the work had been started. My next call was them telling me they needed a door trim because the one ***** sent was defective. Then my next call was them telling me they found something wrong with another tire and are waiting on a part. Next call was them telling me it was all done and put together they just needed to clean it up and do a final inspection. If all went well with the final inspection it would be ready for pick up that day. Well that day it was almost closing time and I decided to call back now they said the final inspection showed codes popping up and all techs had gone home for the weekend. Now were into the following week and its Tuesday still no update from them so I called. Now theyre telling me they still dont have the door panel and there never was any codes on the car. The problem is they got fingerprints under the clear coat so now it needs to be repainted it will be another 3 days. Were going on almost 2 months and my car is still not done. The lying and lack of updates on my car is beyond unprofessional. Were a family of 7 down to one car that fits 5 and they know this but yet still dont seem to care. Would never recommend this body shop to anyone not even my worst enemy. Were currently in the process of getting it switched to another body shop.

  Business Response

  Date: 04/29/2025

  Thank you for the opportunity to address the concerns raised by the customer and provide additional context regarding the repair process.
  
  The repair work on the vehicle was proceeding as scheduled until a paint defect was identified during the final inspection. To ensure the highest quality repair, we performed refinish rework, which resulted in a delay in completing the repair. During this period, the customer received inconsistent updates regarding the paint rework and other aspects of the repair process. This was due in part to a change in personnelone of our estimators was unavailable, and a substitute estimator stepped in without full knowledge of the repair status. We recognize that this led to confusion and frustration, and we sincerely apologize for the inconvenience.
  
  Additionally, because the vehicle is a current-year model, the interior door trim panel required for the repair is on backorder from the manufacturer with no confirmed estimated time of arrival. The customer has taken delivery of the completed vehicle on April 28th with the original trim panel still installed and plans to return once the replacement part becomes available.
  
  As a gesture of goodwill and to acknowledge the inconvenience caused by the delay and communication issues,we contributed 50% toward the customers insurance deductible.
  
  We appreciate the customers patience and understanding, and we remain committed to improving our communication and internal processes to better serve our customers in the future.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around June 5, 2024, my wife and I took our 2012 Red Jeep Grand Cherokee to Joe Hudson's Collision Center (JHCC) in **********, ********, for repair due to an accident. The first estimate from **** was sent to **** (our insurance company) was for $3,163.79. **** wrote us a check for that amount, which we signed over to ****. Unfortunately, the repair shop was unable to repair the vehicle and they were supposed to refund that money to either us or ****. They have NEVER sent the refund. I have emailed them multiple times and am getting no response anymore. They have never offered any evidence that they have sent the check back to ****, which is what they claim. We have been waiting on this refund for over 6 months! If this does not get resolved soon, we will be taking them to small claims court.

  Business Response

  Date: 03/07/2025

  Thank you for the opportunity to address this customer's concerns. We want to clarify that a significant amount of repairs had been completed on the vehicle prior to the insurance company declaring it an economic total loss. Due to the delay in this declaration, the customer's insurance ********************** agreed to cover the cost of the repairs that had already been completed, using previously issued payments.
  
  However,when the tow company arrived to collect the vehicle, which was now considered a total loss, they inadvertently presented a check covering the cost of those same repairs, resulting in a duplicate payment. The insurance company instructed us to deposit the tow companys check for $7,683.06 and, in turn,refund this amount back to the insurance company.
  
  We issued the refund in the amount of $7,683.06 on December 12, 2024, via check,which was cashed by the insurance company on December 18, 2024. We have fully communicated these details to the customer, providing them with a copy of the canceled check as confirmation.
  
  Customer satisfaction is of the utmost importance to us, and we appreciate the opportunity to verify that this refund was issued accurately and promptly.

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with my insurance company State Farm on 10/30/24 to have my 2017 **** a6 2.0 repaired. It was sent to *** Hudsons on cottage hill road as a select service provider. ( estimates between 2-3 days).. its now 11/11/24. Almost a week in I call them and ask whats going on and they tell me its a simple fix to my power steering and front bumper. I ripped a ground wire out. Well I call back the next day and they said there code scanners arent working on my car they have to call a specialist out and that would be done by Thursday/friday. I waited until Friday an hour before closing and they say my car has been towed to **** of Mobile to be looked at and it would be possibly next week somewhere there could look at it. Then it has to come back to *** Hudsons. I wasnt informed that my car was being moved by either the towing company , State Farm or *** Hudsons. Nobody would have told me without me calling. And **** is now saying that they are busy and have no loaner vehicles. Put me in a bad spot.

  Business Response

  Date: 11/12/2024

  When the vehicle arrived at the shop, the cosmetic damage to the bumper was easily seen. However, as we discovered upon a complete and thorough inspection, the ground wire to the power steering pump was pulled from its casing. We first attempted to have a trusted mobile service complete that portion of the repairs, but after working on it for several hours without success, it was determined that the best course of action would be to send it to the dealer right away to ensure a safe and complete repair; we then notified the customer that the vehicle would be towed to the dealer. The dealer later provided a potential timeline of up to two weeks to diagnose and complete the repairs, although they are pushing to complete it sooner, if possible. This timeline can change, however, depending on the diagnosis, parts availability, if needed, and labor time.  When we receive the vehicle back from the dealer, we will refinish and install the bumper and complete the remainder of repairs on an expedited basis. Discovering additional damages upon a complete vehicle inspection is very common, although it does extend the overall repair timeline, especially when working with a dealer's repair schedule. We understand that repair delays can be unexpected and disappointing to a vehicle owner, but our overriding concern is ensuring that we complete a safe, proper and complete repair for this and every customer. We are working to get this customer out of their rental vehicle and back into their own vehicle as soon as possible and we will continue to keep this customer informed every step of the way. 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to ******************* collision center due to an accident. My car had cosmetic damage. The accident happened 4/11/24 and on 7/31/24 they finally checked my car out and said it was a total loss. They said all these things were wrong with the car and it was to expensive to fix. but when I told them I wanted my car back I will fix it myself or take it to another shop. My car was in worse condition than when I drove it to the shop. The car had a dent in the trunk and the rear bumper was cracked and the sensors got damaged the front bumper also had a crack but very small so I told them to leave that. The front and rear bumper were off the plastic trim in the hatchback lid were removed and the car was sitting out side exposed to the elements It had water damage and mold inside the car. The trunk was full of water and the rear seats had mold growing on it. The electrical was destroyed by the water damage. I have pictures of before and after I took it to the shop. They had so many fraudulent repairs like the trunk lid was shifted and it was actually not The rear differential was now leaking and it was not leaking after the accident I had the car in my garage for a week after the accident before I took it to the shop. I was forced to total out my car and left with no car and no money to get another car. They need to be investigated for insurance fraud and negligence This is my wifes car so its under her name

  Business Response

  Date: 09/03/2024

  Unfortunately the insurance provider (Travelers) deemed the vehicle a total loss for (*****************************,RO *******). The customer pushed for unrelated electrical issues to be included with the loss, which then totaled the car. Travelers let the vehicle sit here for way too long while they negotiated. JHCC charged the insurance for 30 days of storage before they finally picked the vehicle up. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* took my vehicle for repairs they gave it back in worst shape unsafe conditions loose wheel bearings loose brakes open circuit on wheel bearing sensor leaving me no anti-lock brakes vehicle pulling dangerously pull the right

  Business Response

  Date: 08/05/2024

  This vehicle is a 24 year old worn out truck & unfortunately his insurance will not assist any further.

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance company referred me to the business and after initial estimate they said they were willing to fix my rear bumber and change the damaged headlight out. A week after I dropped my car off an insurance adjuster called and said hey wanted to total my car out that Im paying for monthly. I declined and asked to pick my car up. They said they couldnt release my car until we called my insurance company. They released my car and said I would owe 108 dollars then the next day they said it was $111. When I picked my car up there was a tire light on that wasnt on before and now I cant get it to turn off after two mechanics looked at it. My insurance didnt go up and I dont understand why they charged me ****** to damage my car more.

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** car was involved I'm a accident. I picked my car up due to its blowing warm air after driven. I emailed ****** and let him know. I dropped my car off on 3-11 called and left a message it was there. I never from them so I called back. I talked to Keyt9n he said my ac was working fine. I asked him to drive my car which he said he would. I never heard back so I called Friday he said it's working. I called Starefarm tge same week they called he never drove my car. He called the week of 3-+8 and said he drive my car and my Ac is not working. He called me ****** and said they can't firgue out how to fix my car. He told me I had to take my car to ******** and pay them ti diagnosis the problem and pay for it. I called Starefarm and they said this is incorrect. A rep from ********* would need to come out and meet with a rep. ** car is not fixed as of today March 31st. I paid my deductible and since I paid my deductible they don't care to fix my car. They replaced my condenser deduct overlap and oe sensor . This has taken to lon.

  Business Response

  Date: 04/03/2024

  Long story short, State Farm dropped the ball on sending out the field adjuster. The vehicles air conditioner not working is not claim related and the customer is adamant that they want State Farm to deny the repair. We contacted State Farm and asked where they were in the process and they never dispatched anyone. We now have that process underway and the matter should be resolved quickly. 

• Initial Complaint

  Date:01/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The insurance company that I was working through State Farm made me choose from a list of their autobody shops. I chose ******************* upon completion of my work. I drove my car away from the lot and it happened to be the Friday before Christmas leaving the lot I immediately knew something was definitely wrong with my car so I called them and said Im coming back because theres something very wrong to my surprise when I got there, they were not acknowledging a blatant sound and smell burning coming from my car. *** at the ********* location kept telling me it was normal wear and care wear and tear and I just needed brakes. I was like I know I need brakes. I need brakes before my accident. This is not the sound Again he said its just normal wear and tear and said he would call my insurance company so I said OK he came out and said the insurance company told me to take the car to the mechanic I was like why it just came from a mechanic and theres something wrong so I called the insurance company And was on the phone with my handler. He was in his office behind my back, telling the insurance company that it was just normal wear and tear when I got home. My son removed the tire because thats where the sound and smell was coming from and theres a whole complete bolt missing From the caliper, he also said there was no burning smell and the only smell he could smell in my car was that of animal as I have an elderly dog that has to go to the vet very often because he has heart failure. I didnt need that rude comment then to top it all off. The lady at the insurance company tells me to take it to ***** for a supplemental diagnostics , come to find out theres a broken engine mount that was never fixed and very obvious because the car vibrates like crazy now hes trying to say that that wasnt there, so Im stuck with a car thats basically worthless after bringing it to ******************* and having him manipulate the insurance company

  Business Response

  Date: 01/12/2024

  Customer has submitted MULTIPLE reviews ******** our website, & comments on several ******** posts). The vehicle  is 10 years old & have 181K miles & has not been maintained well.
  
  Notes from Store manager 1/9/24
  The customer brought the vehicle to ****************** for a diagnosis. ****************** states that the brake pads, rotors, calipers,drive belt, and right side rubber motor mount need to be replaced. I am waiting for a call from ******************. I am currently investigating these anomalies that the customer is experiencing. I spoke with ***************************** regarding Southeastern *****s Diagnostic report of ****** Bushs vehicle, and they state that all that is being claimed is wear and tear. The customers vehicle is a 2013 ***** Civic with ******* miles on the odometer.State Farm called me regarding Southeastern *****s report, and they were asking if this could be accident related. I told State Farm Alias# VAFD4A that I would call ***************************** and ****************** regarding coverage of these anomalies. I am currently waiting for Southeastern *****s service advisor to give me a call to go over ****** Bushs diagnostic report. It will be up to State Farm if they want to cover ****** Bushs anomalies.  

  Note from Store manager 12/26
  *************** was treated with respect and open ears during the entire process of repairs and when the customer brought back their vehicle. The customer knew she had some issues with some mechanic applications. The customer brought the vehicle back to me that same afternoon that we delivered the vehicle. As soon as I was done taking care of another customers vehicle delivery, I gave *************** and her son my full attention to their issue they were having. Immediately, I have *************** take a seat in the office and her son and I go for a ride in their vehicle to identify a smell and sound. The vehicle itself has roaches, garbage, and cluttered belongings in the interior of the vehicle. ( the customer was told about the roaches while the vehicle was in production) The mechanics of the vehicle are sub-par and has numerous issues regarding vibrations and other anomalies. I explained to the customer and son that there could be an issue with the brakes, and I advised them to have it diagnosed, so if it is related to the loss, they could have it covered with the claim. I also stated to them that they know their vehicle better than I, so any anomaly that they are experiencing could be something related to the loss. I called State Farm and told them what was happening, and they backed me up regarding if their claims to these anomalies are part of the claim, then they could have them covered. I relayed the conversation I had with State Farm to the customer, and they were not wanting to listen to me. So, the customer called the insurance ********************** and they told them the same thing. I got permission from State Farm to give the customer back their Hertz rental so they can have a vehicle while they take to a mechanic to identify the issues they are having.The customer asked me if I could identify the smell they were having and I said back to them, I cannot smell the smoke smell because I can only smell the smell of dog. The customer got really upset regarding this statement which of course I apologized and told the customer that was not an insult to her or dog but an honest answer. I did not know she has issues with her pet. The paint and body repairs of the vehicle were completed at the store and suspension install/alignment was performed at *****************************. This experience that the customer had at my store is not a reflection of me or my staff on a daily basis. My store and I treat our customers with respect and honesty.