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Business Profile

Auto Body Repair and Painting

Joe Hudson's Collision Center

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Joe Hudson's Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Joe Hudson's Collision Center has 260 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1- Approval was not obtained by customer to exceed expense incurred. 2- liability for expense was incorrectly communicated throughout and after to consumer. Statement stated zero liability. 3- Cost of repairs that were not completed were charged.

      Business Response

      Date: 10/11/2023

      Per the Regional Director, *************************, the customer has been offered a settlement amount already.

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped my car off on November the 9th with a promise that I would have my car back fixed no longer than 17 days. It is now November the 30 and I have just been told my car will not be done for another ************************* more money having to pay for a rental due to the lies I was told. If this was my business and I told a customer I would have something done by this date then thats what needs to be done. This is very unprofessional and I feel its bad business you say one date and it be a complete lie.

      Business Response

      Date: 01/23/2023

      **************** did in fact drop his car off for repairs on 11/9.  Unfortunately, we ran into an issue with back ordered parts that were needed to complete his repair.  We did not receive a usable lamp until the end of December.  While this complaint was filed while the vehicle was still in our possession, we picked up ******************** rental bill when his rental coverage ran out.  It's an unfortunate situation due to supply chain issues, but **************** seemed to be satisfied with how we handled the situation when he picked up his vehicle.

    Joe Hudson's Collision Center is NOT a BBB Accredited Business.

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