Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24th, I ordered a package from Unclaimed Baggage. On October 28th, the package did not arrive to my house. The **** stated that they lost it and to file a claim. When I went to file a claim, **** stated the package was sent via Parcel Mail and insurance was not included, hence a claim could not be filed. I selected Economy Shipping when I ordered from the company, which should have included insurance. Both *** and **** (*** had the package first) stated no insurance was included. I am asking the company to provide a copy of the sipping method they used to ship the item. If insurance was not included because a cheaper shipping option was chosen, I am requesting a full refund of the lost products. I have tried to reach out to the company with no reply. They have not answered any questions of mine nor tried to resolve the complaint.

• Initial Complaint

  Date:11/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order weeks ago. Got a tracking number which turned out to be bogus. **************** will not answer phone calls, emails or messages. They got the money and now refuses to communicate.

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint concerning a misleading promotional offer I received from unclaimedbaggage. The email I received promised a 20% discount on purchases, with the following terms: "*Valid online only. Coupon expires 60 days from today. One use per customer and coupon code. Excludes electronics, jewelry, and items over $1,000. Excludes sales tax. Cannot be combined with other coupons. Other restrictions may apply.*"When attempting to use this coupon for a Kindle Oasis priced at $84, I was informed by customer service that the discount could not be applied to electronics, despite the email only excluding electronics over $1,000. I repeatedly explained that my purchase was under this threshold, yet they refused to honor the discount or provide the complete terms and conditions.Additionally, when I sought clarification, the representatives introduced terms not mentioned in the original email. There is no where in their website displaying their terms/policies restricting the use of the coupon on a Kindle. I have attached images of our conversation for your review and can provide further documentation if necessary.This experience suggests the company is engaging in false advertising. I request your assistance in resolving this matter.Due to the false advertisement, I lost the chance to buy the kindle

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shopping for a new cell phone and came across Unclaimed Baggage for good values on newer phones. After signing up for their email list for a 20% coupon, I purchased a phone but forgot the code. I emailed them, right away asking if it was possible to cancel the order since 20% off is a deciding factor and I would've picked a different model if the 20% off was not able to be applied. I went back to the site and picked a different phone and the code worked so I contacted their customer service email and quickly received a response saying I'd receive a 20% refund on the purchase. I followed up a week later after not seeing anything and was told the code does not work for electronics. Not being able to receive the 20% off would've steered me in a different direction, either through this company or another, but the promise of 20% was what pushed me to keep the purchase. Now the company has gone silent with no responses after I asked to speak with a manager.

• Initial Complaint

  Date:04/19/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Unclaimed Baggage on Saturday April 13th. To date I have not received my merchandise although they charged my credit card on April 15th. I had not received any shipping information, so I emailed, and they said it had shipped. I asked where the shipping tracking info was. The sent me a fake **** shipping page with the wrong time on it (I spoke to them at 8:30 a.m. the shipping receipt said 11:30 a.m.) which said **** awaiting package. It still says that. **** has not received the package because they did not ship it. I asked for a refund. They have ignored my emails and phone messages. I did enter a dispute with the credit card they charged. I know I will get my money back, but they lied about shipping. I believe they either stole the merchandise they charged me for or shipped it to someone of their choice. I have not received my order at this writing. If possible, I prefer to have my order, but I believe it is gone. I want my money back.

  Customer Answer

  Date: 04/22/2024

  Good Morning, I have a lengthy email from UB explaining the reason for the non-shipment of my order (attached). I have also included the **** page where the shipping info should update. To date, no package, no update and no refund. FYI

  Customer Answer

  Date: 05/06/2024

  Thank you first and foremost for your help and quick response. My suspicions were right regarding this order. Someone interfered with the package delivery, probably one of the customer service reps at **. I finally did receive the package, but it had clearly gone to someone else first. The orders from UB are usually packed in the smallest box, neatly folded and wrapped in tissue paper with a sticker securing the paper. Everything is wrinkle free. This order came in a large box, which puzzled me. When opened the items were a jumble in the box, thrown in and wrinkled. No invoice either. My guess is that because I declined to pay for an order I did not receive, the recipient returned the items and that's how I finally got my items.  I am so furious at the audacity of this. Then they had the nerve to ask me for a review on the service. Please post my complaint. I will not order from them again. Others can proceed with caution.

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing to request a refund for a purchase that I have found to be problematic. I made a purchase of a Kindle reader from UnclaimedBaggage.com. However, upon receipt, I discovered that the item was a lost/stolen property and was therefore unusable. This situation has not only caused inconvenience but also concerns regarding the legitimacy of the item I purchased.Understanding the severity of the issue, I returned the item to the seller, expecting a resolution. Despite this action, the amount of $75.14 has been charged to my bank account, which I believe is unfair and unjustified. Under the Fair Credit Billing Act, consumers are protected against charges for goods that are not delivered as agreed. As the item in question was found to be lost/stolen and therefore not fit for the purpose sold, I believe this situation falls under these protections.Therefore, I am requesting a full refund of $75.14 and $13.54 shipping cost (total $88.68) to my account. I have already returned the item to the seller. Please see the shipping info below. I am aware that my request comes after the 21-day return period outlined in your return policy. However, it is a lost/stolen device that is not usable at all. Given the circumstances, I believe an exception to the standard return policy is warranted. Selling stolen property is a serious matter, and I trust you will understand my position and assist in resolving this issue promptly.Please find attached any relevant documents related to this transaction and return of the product. Ive attached the email response from Amazon, and a proof-of-delivery from ****** I look forward to your understanding and cooperation in facilitating the refund.Thank you for your attention to this matter.Sincerely,***************************

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing your company to get my Airpod Case returned to me. No one has been answering me since 1/9/24. Can you please return my airpods case?

• Initial Complaint

  Date:08/15/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Unclaimed Baggage on August 5th 2023. It was shipped out August 7th. I did not receive anything on the day it was set to arrive, which was August 10th, 2023. **** marked it delivered on August 10th, 2023 in ********, ** *****, but that is not the address I gave Unclaimed Baggage. I emailed Unclaimed Baggage to let them know but they asked me to contact ****, so I did, and **** responded saying they delivered the package to the address they were provided with, which is ********, ** *****. That was not the address I provided, but Unclaimed Baggage claims they put the address I provided.

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried to purchase from this company and I bought 2 Kindles in separate transactions. Each were paid and after I decided I didn't want one anymore. So I emailed customer service on their website with the order number for the order I wanted canceled. I got an email back stating they canceled the wrong one, followed by a second e-mail that they made an error replaced the one I wanted and canceled the one I originally emailed about. They then told me I owed more money? I explained to them that they paid each purchase separately and only wanted one canceled and refunded therefore the second is still paid for. The customer service person I was e-mailing with explained nothing and just sent a screenshot of what I owe. Which I saw and was asking clarification for. I again, showed them my receipt with what I paid and they e-mailed back saying the order was canceled and refunded. I have not received either refund - even the first one. They stated in an email, "Both orders have been cancelled and refunded due to the mix up on our part. We do apologize for this inconvenience on your part." yet, on the website it states customer requested canceling - i did, of the first one. Not the second one. It's very concerning they're asking for more money from customers without explanation even when seeking one.