We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sewage Disposal

Baldwin County Sewer Service, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Baldwin County Sewer Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Baldwin County Sewer Service, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need my septic system pumped out they only pumped out half of it not the rest did not complete the job I paid for

      Customer Answer

      Date: 09/17/2024

      They didnt completely pump the tank out as I was told it was B pumped out the job is not completed. I have pictures, but its too large to upload them to complete the job. I shouldnt have to pay full price again.

      Business Response

      Date: 10/04/2024

      In response to the complaint made on September 16, 2024 regarding septic tank pumping for ******************************** Al:

      BCSS was not able to fully empty the septic tank for Mr. ***** due to the solids in the tank being too hard and compacted to allow the tank to be emptied.  We returned the next morning with a water receptacle and added water to the tank:  we were able to break up the solids into small enough pieces so that the tank could be emptied properly.  There was no additional charge for the second trip.  Baldwin County Sewer Service did complete the job and the work was completed satisfactorily.

      Customer Answer

      Date: 10/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks 

      Sincerely,

      ***** A

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a subdivision sewer line busted in my front yard in November of 2022 and was repaired by Baldwin county sewer. they had to dig up a lot of my sodded front lawn to fix the issue. i was told that they would bring in lime to neutralize the raw sewer smell then bring in sand to help dry up the sewer then sod to date 6 months later and several phone calls to see when it was going to be done all i got was my name is on a waiting list for some part time landscaper to fix it...well after more phone calls i still get the same answer name on a list of a part time landscaper who works a full time other job and will get to it whenever. that snot good enough i told them they need to hire a full-time landscaper and get my lawn done after waiting 6 months.... totally unexpectable...a half a year later waiting to fix an issue.is not right... i want my lawn resodded as they said they would do....BUT I FEEL i need a soil sample taken to make sure there is no toxic stuff in my soil..... there has to be something there causing nothing to grow

      Business Response

      Date: 05/17/2023

      We are truly sorry that it is taking so long to relandscape the right-of-way in front of your property, and we the landscaper is ready to work on it. After a sewer spill, BCSS vacuums excess liquid and puts lime disinfectant on the area, which helps to treat the area. We have conducted a soil test in the area, and we are waiting for the results. A customer ********************** representative called you and left a message yesterday to see if you want the landscaper to work on the area this week or if you want to wait for the test results, and she left a voice message. Please contact us with any further questions at **************.

    Baldwin County Sewer Service, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.