Complaints

This profile includes complaints for Sealy Management Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sealy Management Company, Inc. has 33 locations, listed below.

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  Sealy Management Company, Inc.

  1200 Greensboro Ave Tuscaloosa, AL 35401-2839

  
• 

  Tree Top Apartments

  5100 36th Ave E Tuscaloosa, AL 35405-5336

• 

  Legacy Apartments

  1214 12th St Tuscaloosa, AL 35401-3088

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  Northbrook Apartments

  800 Energy Center Blvd Northport, AL 35473-2718

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  Crestmont Manor

  2433 Main Ave Northport, AL 35476-3657

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I signed a new apartment lease two months before our current lease was up in November 2024. On October 3 3024 he had to have spine surgery and was out of work for 2 months with STD. The day he went back to work on December 2, 2024, is company laid him off from work due to customer demand decrease. He wasnt the only one laid off. I called bent tree apartment manager in ********** Alabama who is the manager of the property owned by sealy management to asked her if we can get out of the lease due to hardship. We were only in the new lease for about three weeks. Besides we have been fighting cockroaches since we have moved in on November 10, 2023. We have reported a ***** problems since we moved in. Nothing was ever done. I found a new job in **********, ** and started on January 6 2025 and we had to move out on Jan 16, 2025. We submitted a 60 Days notice to vacate the premises and continued to pay rent for additional 3 months, They had a sign a letter to continue to pay rent until our lease ended on November 9, 2025. At first my husband said I am not signing that and I ask what happens if I dont sign this and one of the receptionist threatened us and said if you dont sign this then your lease will renew automatically in Nov 2025. After we moved out they hired a pest control company to lay ***** motels in our apartment. I went back to the apartment one week later and on of the motels were covered in roachs and the place clean Come to find out that one of the receptionist admitted that the tenant living above us is nasty and is infested with roaches/bugs. When my husband found a new job we had to move. We were paying rent on two apartments from January through April and I my husband is making almost $25000 less money with his new job and we cannot afford two places l. Sealy management will not let us out of our lease agreement and as been harassing us saying they will take us to court to get their money that is why I am filing a claim.

  Business Response

  Date: 05/28/2025

  This letter is to confirm that the ******** were still under their current lease agreement when they submitted and we accepted their 60-day notice to vacate. Per the terms of the lease, residents remain responsible for rent until either the lease end date or the date the apartment is re-rentedwhichever comes first.
  
  The Gregorys lease was officially terminated on May 8, 2025, and their apartment has been successfully re-leased with a new tenancy beginning June 1, 2025. Therefore, they are responsible for rent through May 8, 2025, in accordance with the lease agreement.
  
  Regarding concerns about pest issues, we have documentation of pest control reports and treatments conducted on the following dates: 11/14/2023, 12/18/2023, 10/22/2024, 10/24/2024, 1/20/2025, and 1/30/2025. Each report resulted in pest control treatments, with follow-up visits as needed. We take these matters seriously and always address them promptly.
  
  Lastly, we do not pursue legal action over move-outs or skips. Instead, the move-out is processed, and the account is turned over to a collection agency if a balance remains unpaid. The Gregorys should have received an updated final statement indicating the official termination date of May 8, 2025, along with the corresponding rent due.
  
  Please let us know if any further clarification is needed.
  
  
  Sincerely,
  
  ***** ******
  
  Regional Manager

  Customer Answer

  Date: 05/29/2025

  We will accept the offer letter and pay the balance from May 1, 2025 to May 8, 2025. Thank you! 

  Customer Answer

  Date: 05/30/2025

  Hello? We are confused. Are we responsible for paying the remaining balance of the rent till November 2025 on the account? I received a call today from a collection agency in regards to the balance. Could someone please call me or email me as to what we are supposed to be doing. Per the first email we received from the Better Business Bureau, which is you guys, it states we are only responsible for May 1 through May 8, 2025 rent. Is this correct?    Thank you,
                                                  **** and ***** *******.   

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bent Tree Apartments owes my daughter and I $200 for her security deposit. They were unhappy that we would not agree to renew the lease when they illegally had it in their lease that we were to sign a new one- year lease if we didnt give a 60-day notice. My daughter thought about staying and then decided not to so we couldnt come to an agreement with the apartment, and we signed a 60-day notice to vacate. Upon vacating the premises we cleaned it beautifully and shampooed the carpet; we even took video of the carpet and there was no damage in the building or the carpet whatsoever. However, they tried to charge us $500 for carpet and when I showed them the video they refused to give us the $200. I told them they had plenty of time to send me the $200 and its been almost a year. September is a year. I want my money back .

  Business Response

  Date: 09/06/2024

  To Whom it may concern,
  
  We send out renewal reminders 75 days before a resident's lease expiration date. ************** was sent a renewal notice on April 1st followed by a reminder notice on May 1st.  Both of these notices reminded her of our lease requirements - that we needed to know, no later than 05/14/23, whether she planned to renew or give notice. May 14th was 60-days before her lease expiration date. On July 10th ************** gave her notice to vacate - 5 days prior to her lease expiring on July 15th.  We did not charge ************** for a full year's lease but honored that 60-day notice and only charged her for the same.  Once ************** turned in her keys, her unit was inspected, and damage was found at both bedroom doorways from what appeared to be carpet fraying from as animal.  We had no pet fee or deposit on file for **************. Because of the damage to the carpet, we had to replace it -- this could not be patched in a manner which would be suitable for the next resident.  ****************** carpet life percentage at move in was 84%; carpet depreciates over time and at move out the carpet was at 71%. Carpet cost at 100% would be $1,031.83 but ************** was charged $732.60 due to carpet depreciation. ************** was also charged $25.00 for missing drip pans. Her total damage charges were $757.60 and there was a small balance on her account of $1.50; subtract her security deposit of $200.00 leaving a remaining balance owed of $559.10.  We stand by our charges.  

   

  SEALY MANAGEMENT COMPANY

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 22092601
  
  I am rejecting this response because:

  The carpet was not in new or even good condition when we moved in. So youre saying the carpet was used and was depreciated by around 10% over one year which is normal wear and tear? Then you want to charge us for $1000 for new carpet when it wasnt 100% new in the first place. You cant charge us for replacing drip pans you never supplied in the first place. There were absolutely no drip pans because we purchased them ourselves. Link to copy of carpet condition in this message upon the day we checked out. Also see attached proof of purchasing our own drip pans. Your charges are not only unnecessary, they are fraud. Once again, I dispute your b.s. charges.

  *******************************************
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at ******************. Currently, there are common areas, which need to be investigated due to the outlets not allowing charging to phones and other devices. In fact, there many times that parties are allowed and nothing out of the ordinary happens. When I enter to read a book for only a couple hours, the front common area, with the coffee maker does not have correct charging. This also happened with the room next to the pool. It shows that there is a lack of customer service to address these shortcomings.

  Business Response

  Date: 01/17/2023

  ******************** -

  We are extremely sorry to hear of your dismay at the availability of charging stations in the common areas.  We will certainly make it a priority to have these outlets investigated so that in the future you will be able to charge your devices while enjoying the facilities.  If you experience further issues, please contact me at ************.

  Sincerely,

  *****************************, ********** ***************************************

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/20/2023

  I am tenant of ******************. My apartment is 315. Currently, the ****** ********** of Corrections is recruiting me to be a correctional officer, which is full law enforcement. The agency is moving me to be part of a correctional facility, which will make maintaining any contact with my apartment impossible, upon acceptance of the job offer. Currently, I am wishing to amicably terminate the lease upon a full job offer. I am willing to pay for all basic cleaning, by providing funds toward the project. I am also willing to pay an additional two months rent, after termination upon acceptance of job offer, in order for the apartment complete transition to another tenant. I am trying to meet the the company half way, but the apartment complex manager is not allowing this. As such, I am requesting CEO intervention. ***Rent is over **** per month***

  Contact by the business; Termination of Lease Agreement

  Business Response

  Date: 12/06/2023

  Thank you for taking the time to reach out to us, regarding the early termination of your lease agreement. We understand you will be moving out of state, for a new job. You are responsible for the terms of your lease agreement, as the lease does not provide for early lease termination fees. With your permission, we will try to re-lease your apartment. If we can secure a qualified applicant to lease your apartment, you would only be responsible for the rent until the day they take occupancy of the apartment.
  
  Please contact me at your earliest convenience, so that we may discuss your situation and how we may work together to resolve this matter.

  ***************************, Regional Manager

  ******************************************************

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 18814805
  
  I am rejecting this response because: I am offering to meet half way and pay two months of rent, and pay for the cleaning of the apartment, once a finalized job offer is given. As such, I am turning down the company's response.
  
  Sincerely,
  
  ***************************