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Business Profile

Travel Club

AAA Alabama

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Complaints

This profile includes complaints for AAA Alabama's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AAA Alabama has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • AAA Alabama

      2400 Acton Rd Vestavia, AL 35243-2902

    • AAA Alabama

      6901 Vaughn Rd Montgomery, AL 36116-1369

    • AAA Alabama

      3345 Lowery Pkwy STE 115 Fultondale, AL 35068-1696

    • AAA Alabama

      720 Schillinger Rd S STE 5 Mobile, AL 36695-8982

    • AAA Alabama

      3133 Lorna Rd STE 101 Vestavia Hills, AL 35216-7401

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This started with a complaint filed on May 4, 2022. My daughter broke down at 11pm on the side of the road and Triple A Roadside service told my 20 year old daughter to sit on the side of the freeway until 8am.
      We ended up having to leave the car on the side of the freeway all night and sending help from over an hour away.
      We met the tow truck driver at 8 am and had it towed to a tire shop. When he pulled the car off the flatbed he broke the hydraulic clutch line.
      Triple A then began a claim with 24/7 towing. First they claimed they didn't have paperwork and never towed us but then we provided the manager name and our tow truck drivers name they suddenly remembered the entire incident 3 months later after sorting through the lies and dodges they offered nothing.
      It is at this point Triple A is supposed to handle our claim. Back and forth since June, I suddenly can not get any response. I left a message with Escalation Specialist assigned to our case on Aug 9, 12, 18, Sept 2, (her manager on Sept 2), and her again Sept 6 and 7th with no call back.
      We need a resolution and I truly think 6 months and over 17 total messages is about all I can do. I can't get help. Aside of the car repairs, they should have to pay for suggesting leaving my daughter bawling alone on the side of the freeway in this day of age of sex trafficking. She was asked to stay in her car with no water, bathroom or help for 9 hours. Anybody could have pulled up to "help" in the middle of the night. What kind of service is this?

      Business Response

      Date: 09/16/2022

      We have contacted the member and apologized for the lack of service she received.  We have also addressed the issue with the provider along with the receiver of the original call.  Member was notified that a check in the amount of the damage is being processed and mailed to her attention.

      Customer Answer

      Date: 09/24/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me although they lied and in fact never did contact us or tell us they were issuing a check. A check did in fact arrive so I guess that effectively ends the dispute. Thank you BBB for the heads up and actually getting a response.

      Deplorable customer service. I expected more after a 25+ year relationship with this company. 

      Sincerely,



      ********* **********

    AAA Alabama is NOT a BBB Accredited Business.

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