Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

  
• 

  Wal-Mart

  5335 Highway 280 Birmingham, AL 35242

• 

  Wal-Mart Stores, Inc.

  1 Frankel Way Cockeysville, MD 21030-3220

• 

  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

• 

  Wal-Mart Stores, Inc.

  130 Carroll Island Rd Middle River, MD 21220-2208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart closed my online accusing me of an act of violating the refund policy which I did not.

  

  Business Response

  Date: 07/07/2025

  Walmart received a
  Better Business Bureau complaint from ******** ********* regarding Hher canceled orders. We thank you for the opportunity
  to address Ms. *********’s concerns and
  appreciate the time she has taken to provide us
  with her feedback and comments.
  
  After Walmart.com received Ms. *********’s complaint, we reviewed her account and
  order history. On 6/18, Ms. *********’s account was found to violate our Terms of
  Use regarding the return history associated with the account. Per Our Terms of
  Use:
  
  “In addition to any other remedies available to it,
  Walmart may in its sole discretion restrict or terminate your account, or
  cancel or refuse orders for violations of, or abuse of the Walmart returns
  policy.”
  
  We
  requested a secondary review of the account to ensure it was not closed in
  error. The secondary review is very thorough and not denied without true
  consideration.
  
  The Account Review Team has agreed to reopen the account. To protect Walmart and our customers, all accounts
  and activity are monitored. Ms. ********* should keep in mind that the decision to remove
  these blocks would not exclude them from this type of monitoring, and any
  violations of Walmart’s Terms of Use could result in account closure or order
  cancellation.
  
  Again, we thank Ms. ********* for her feedback and comments. If either of you have any further questions or comments,
  please feel free to contact us.
  
  Sincerely,
  *****
  Walmart

  Customer Answer

  Date: 07/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WALMART STOLE MONEY OUT OF MY CHECKING ACCOUNT ON JUNE 14,2025 IN BENTONVILLE ARKANSAS!

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/14/2025, i ordered 2 boxes of boost plus chocolate 24 count each. On 05/17/2025, i received 2 boxes of boost plus chocolate 12 count each. I have security cameras on the property which shows the black lady dropping off 2 boxes 12 count each. I have reached out to Walmart help center 3 times with very little help on this matter. This is used for a feeding tube so it is vital. It took 30 seconds to take it out of my account yet I'm having a problem getting it put back into the account. A total of 24 is missing.

  

  Business Response

  Date: 07/03/2025

  Walmart received a Better Business Bureau complaint from **** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. Mr. ******’s order was from a third-party seller, EVERYDAY EVERYTHING. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Mr. ****** ordered two boxes of Boost Plus Chocolate (24-count each) on May 14, 2025, but received two boxes of 12-count each on May 17, 2025. Security footage confirms the delivery of incorrect items. Mr. ****** contacted the Walmart Help Center three times with minimal assistance. Walmart has processed a refund for the Boost Plus Complete Nutritional Drink, Rich Chocolate, 8 Fl Oz (Pack of 24) that was not received. The refund, amounting to $87.31, has been issued to Mr. ******'s original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  Customer Answer

  Date: 07/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:06/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When is walmart
  going to stick to their delivery dates! And to make it worse, if you are going
  to deliver item an entire week before delivery date given, the least ups can do
  is knock on the door to let me know you are out there (and since walmart uses
  them, up to walmart to tell ups corp. They can knock and wait 2 sec's before
  just dropping 'heavy' pkgs and leaving!!!...also ups knows i am always home
  (get many deliveries here!), and furniture is heavy and ups just left it
  propped outside door without knocking etc. So i couldn't even open door so they
  could set it on my doorstep and i could get it inside for god sake! You are
  delivering to a senior community....we can't lift heavy pkgs and the job of
  delivery is supposed to be delivered to the door...not on the bottom step! So
  since walmart can't stick to 'date of delivery given' and can't tell ups to
  friggin knock!...so people know they are out there....even their trucks now
  don't make any sound because of being electric so nice way to sneak and run
  when it comes to deliveries!! Know this: i won't be ordering furniture from
  walmart ever again (and with a move coming soon, i was planning on more
  ordering to furnish new home for daughter, but guess
  what>>>>walmart isn't getting my business! (target is!)

  

  Business Response

  Date: 07/03/2025

  Walmart received a Better Business Bureau complaint from ***** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ********'s complaint, I reviewed her account and order history. I attempted to reach Ms. ******** via phone and email and was unsuccessful, Please have Ms. ******** reach back out to me directly at her earliest convenience.                               
  
  I apologize for Ms. ********'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, I thank Ms. ******** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

  Customer Answer

  Date: 07/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am only closing this complaint because I said what i needed to say (informing Walmart that THEY NEED TO FIX THE ISSUES on THEIR END, and not waste more of my time by constantly wanting me to contact them about it.....I said ALL that needed to be said....Walmart just FIX the problems!

  this complaint now closed.
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a KFFKFF Adult 3 wheel bicycle that was advertised by Wal-mart. i purchased the bicycle using One Pay loan on 03/25/25. I also purchased a warranty. I got the bicycle on 04/01/25. I contacted Wal-Mart to return the bicycle the same day. Wal-Mart reported that Fed Ex would pick the bicycle up. Fed Ex did not pick up the bicycle. Again Wal-Mart was contacted as well as the seller. I've spoken with numerous people regarding this matter but no one has done anything to assist and the refund has not been issued for the bicycle. The refund was issued for the warranty. Finally, on 04/14/25, the bicycle was picked up. I can see on Wal-Marts page that the bicycle has been returned but no refund has been issued. One Pay is charging me every day for non payment and a late fee. The bicycle was sold and shipped by hangzhousuyaomaoyiyouxiangongsi. I've emailed them twice but to no avail. I've spoken to Wal-Mart and to One Pay, but have received no satisfaction nor refund. Hoping that you all can assist as One Pay is now saying that they will report this to my credit report.

  

  Business Response

  Date: 07/03/2025

  Walmart received a Better Business Bureau complaint from **** **** regarding her recent contact. We thank you for the opportunity to address Ms. ****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ****'s complaint, I reviewed her account and order history. I found after chatting with Ms. **** via email she had alr**** returned the bike and had not received a refund from  the Marketplace seller. I issued a refund for 246.09 back to my original form of payment.                                   
  
  I apologize for Ms. ****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, I thank Ms. **** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart 
  

  Customer Answer

  Date: 07/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 weeks ago i receieved this order with missing hardware. for 5 weeks i've gotten the runaround from walmart customer service and manufacturer. Each time i've been told that walmart will take care of it with manufacturer and each time walmart customer service tells me something different. Then the manufacturer still can not give me a straight answer when the hardware will be sent to me. 5 weeks ago they wanted me to go buy the hardware, which is unacceptable, I bought this through walmart and I should not be going through this directly with manufacturer. I've been told by a representative and supervisor that they would get back to me and I wait and never here back again until I have to call back walmart. Then someone else gives me another story and it starts all over again. This has caused more issues with not having been able to have this patio set put together.

  

  Business Response

  Date: 07/03/2025

  Walmart received a Better Business Bureau complaint from ******
  ****** Jr. regarding his recent order. We thank you for the opportunity to
  address Mr. ******’ concerns and appreciate the time he has taken to provide us
  with his feedback and comments. After Walmart received Mr. ******’ complaint,
  we reviewed his account and order history. Mr. ******’ order was from a
  third-party seller, AECOJOY. Per Walmart.com's Terms of Use:
  “By purchasing a product from any of our Marketplace
  Retailers, you acknowledge that all Walmart Marketplace orders will be
  fulfilled by the third-party Marketplace Retailer and not Walmart. The
  Marketplace Retailer (and not Walmart) will be responsible for all processing,
  shipping, returns, and customer service related to your Walmart Marketplace
  order. Products purchased from a Marketplace Retailer can only be returned to
  that Marketplace Retailer in accordance with its return policy. Each
  Marketplace Retailer’s shipping information, return policy, customer service
  information, and Marketplace Privacy Policy can be found on that Marketplace
  Retailer’s Seller Information page. For other terms that apply to Walmart
  Marketplace, including important notices and disclosures, see About
  Marketplace.”
  Upon review of his account, we were able to see that a
  refund for the item was processed on 6/28/2025 in the amount of $533.11 back to
  the original form of purchase which would be reflected within the next 5
  business days.
  Again, we thank Mr. ****** for his feedback and comments. If
  either of you have any further questions or comments, please feel free to
  contact us.
  Sincerely,
  **
  Walmart
  
  

  Customer Answer

  Date: 07/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****** Jr

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PLACED A PICK UP ORDER AND WHEN I WENT TO PICK IT UP I WAS GIVIN NASTY ROTTEN FOOD BY WALMART NOT TO MENTION I WAS NOT GOING TO KEEP THE FOOD TO DRIVE IT BACK TO THE STORE
  ....THE MEAT WAS SO SPOILED I WAS NOT ABLE TO PICK UP MY ORDER THE SAME DAY PLACED BUT EVEN STILL WALMART HOLDS ONTO ORDERS FOR 3 DAYS IN A SUPPOSEDLY FRIDGE TO KEEP FRESH.NOT IN MY CASE I LITRRALLY THREW ALL OF IT AWAY I LOST OUT ON $273.58 My CHILDREN NEED TO EAT AND IM A SINGE MOTHER NOW BECAUSE WALMART WONT REFUND ME OR REPLACE MY ORDER CORRECTLY IM COMPLAINING ABOUT THIS....

  

  Business Response

  Date: 07/04/2025

  Walmart received a Better Business Bureau complaint from ****** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******'s complaint, I reviewed her account and order history. The store and myself have attempted to reach Ms. ****** via phone and email. Please have Ms. ****** respond directly to me or the store manager at her earliest convenience.   
  
  I apologize for Ms. ******'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, I thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

  Customer Answer

  Date: 07/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was hacked and the sammers Honglong (china) ordered 3 of the same ladies purse bags (i am an older male farmer that doesn't use a purse) on my account and shipped to my house, I tried to cancel and spoke to Abdul at walmart customer service on 6-18 and he explaned the scam to me and told me he would get a cancellation started and knew exaclty how they hacked it and that they knew I would shut off my debit card and that the scammers had already entered a new form of payment into my account which was getting the refund already so i;d be stuck with the mechandise. He was then disconnected. I got an email the next morning from Honglong stating the order had shipped and could not be returned and "maybe i could give them as a gift if i did not want them" (no joke, i saved the email just in case).the box was delivered on 6-20 and i did not sign for it and it is still sitting where the fed ex driver set it and took a picture of dirt as proof of delivery??? I then got another email from Honglong saying it was delivered and i could start a return if i chose, EXCEPT I cancelled my debit card (which leaves me unable to shop from my rural ranch online until my new one shows up) and deleted my hacked walmart account so i can NOT makle a return, WHICH IS EXACTLY WHAT ABDUL TOLD ME THEY DO IN THIS SCAM as he also told me he'd fix it because "they take this soooooo seriously". So here I am 30 miles from a walmart and not going toward it anytime soon with 3 of the exact same ladies purse, My bank and visa say it's legit as it was on my account and paid the scammers the $57.70 which brings my balance down to just over $20 as i live off of a monthly disability check on a family farm. this is a disgusting scam that took most of an old cripples money and left me with absolute worthless junk. I will never ever shop at walmart again, ever! and need any and all assistance in getting some form of justice for this theft, and walmart needs to be held accountable for allowing this.

  

  Business Response

  Date: 07/01/2025

  Walmart have received a complaint from Mr. ***** ******** via the Better Business Bureau regarding unauthorized charges on his account. We sincerely appreciate the opportunity to address Mr. ********'s concerns and thank him for taking the time to provide his feedback and comments.
  
  At Walmart, we are committed to actively investigating and preventing fraudulent activities. After a thorough review, we would like to clarify that there was no report of a data breach at the time the charges were made on Mr. ********'s account.
  
  Upon receiving Mr. ********'s complaint, we conducted a detailed review of his account and order history. We have advised him that the best course of action is to report the unauthorized activity to his financial institution. This step allows his financial institution to review any additional unauthorized charges.

  As per the guidance provided by our legal and fraud teams, we also recommend the following actions:
  
  Filing a report with the appropriate legal authorities.
  Contacting his financial institution, as most offer fraud protection services that can temporarily replace funds pending an investigation.
  

  The bank will then reach out to Walmart’s fraud team to request any additional information needed. We will fully cooperate with them in investigating these charges to ensure a thorough review of the transactions in question.
  
  Once again, we thank Mr. ******** for bringing this matter to our attention and for giving us the opportunity to address his feedback. If there are any further questions or concerns, please do not hesitate to contact us.
  
  Sincerely,
  
  *******

  

  Business Response

  Date: 07/03/2025

  Walmart has received Mr. ***** ********'s rebuttal stemming from her original complaint to the Better Business Bureau. We regret that we were unable to directly resolve Mr. ***** ********'s concerns as it requires the involvement of both the bank and our fraud department.
  
  When a customer reports potentially fraudulent activity to Walmart, we advise them to contact their financial institution to report any unauthorized activity. This enables the financial institution to investigate any additional unauthorized charges. Along with legal reporting, most financial institutions offer fraud protection that helps replace funds pending investigation.
  
  The bank or card issuer will reach out to our fraud team for additional information, and we will cooperate with them to investigate the charges. Refund requests made to Walmart can only be honored when the request is reported to us directly by the card issuer.
  
  At this point, our stance remains unchanged and Walmart considers this matter resolved. If either party has any further questions or comments, please don't hesitate to contact us.
  
  Sincerely,
  *******

  Customer Answer

  Date: 07/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they need to admit to their deception. I am now being SPAM attacked (starting as soon as the BBB complaint was received), as well now i get at least 3 of these emails a week. Which I save. walmart and honglong (china scam center) need to be held accountable.

  This is the email I received yesterday, same as previous a few days earlier.

  Hi ***** ********, This is Ellie, your shopping assisstant and after-sales customer service on HONGLONG. Today, I am glad to inform you that your order *************** was shipped out, please track it here: *********************************************************. Also, here we have 2 warm tips for you when you have an issue with the order. 1. If you encounter a SHIPPING ISSUE, please feel free to contact us with some PHOTOS about damaged package and items. 2. If you encounter a PRODUCT ISSUE, please feel free to contact us with detailed DESCRIPTION. Once we received and confirmed the issue, either replacement or refund is available for you. Thank you for your support to HONGLONG again. Regards, Ellie HONGLONG Care Team

  This is obviously another attempt to have me log on and be hacked and attacked.I am forwarding all of these to the Colo Attorney Genererals Office as well as the BBB. I understand where the BBB stands but needs to understand that me having to go get my own money back then call that 'resolved' is wrong. walmart is wrong and the ONLY reason I was stolen from and had my account hacked and I will not let them off that easy.
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3, 2025 my Visa credit card was auto billed $12.95 for an unwanted Walmart Plus membership renewal. I have tried to cancel my Walmart Plus membership on the Walmart website, but Walmart purposely makes this very hard to accomplish. I called Walmart on June 10 and they issued a partial refund for $9.93. Walmart has refused to issue a full refund, even though I don't want the membership and have not used it in many months. I am contacting my credit card company in order to receive the $3.02 difference. I will also file a formal complaint with the state of Arkansas consumer authorities.

  

  Business Response

  Date: 07/03/2025

  Walmart
  received a Better Business Bureau complaint from **** ****** regarding his
  recent contact. We thank you for the opportunity to address Mr. ******’s concerns
  and appreciate the time he has taken to provide us with his feedback and
  comments.
  
  After Walmart
  received Mr. ******’s complaint, we reviewed his
  account and order history. Mr. ****** was refunded a prorated amount of $9.93
  for his Walmart+ membership. Mr. ****** is asking for the remaining $3.02 to be
  processed. Mr. ****** had contacted Walmart.com to report the issue and later
  closed his Walmart account. Mr. ****** had
  stated in his complaint that he will be filing a dispute with his financial
  institution. Walmart encourages Mr. ****** to file the dispute so he can
  receive the remaining $3.02. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of
  you have any further questions or comments, please feel free to contact
  us. 
  
  Sincerely,
  *****
  Walmart

  Customer Answer

  Date: 07/07/2025

  
  Hello and thank you BBB for facilitating my complaint about Walmart's suspect business practices. Appreciate your website & assistance.
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I am concerned about Walmart constantly promoting their Plus app on their website and phone app. I cancelled my Walmart Plus

  account months ago, yet I was involuntarily auto billed $12.95 for this unwanted service. Walmart should have Emailed me before I was billed.

  Kind Regards,
  **** ******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19, 2025, I placed an order on Walmart.com for four (4) Rubbermaid Brilliance Glass Food Storage Container 2-packs, order#****************. I received the shipment, but one of the (4) 2-packs was not the correct item, it was a different brand and size entirely. I initiated a return for that incorrect item and mailed it back to Walmart using provided return label. Walmart then sent me the correct item as a replacement. On June 10, within the 30-day return window, I attempted to return 2 of the Rubbermaid 2packs that I did not need. I first tried to initiate the return online, but the system would not allow it. I then went to a Walmart store, where the service desk told me they were unable to process the return. I called Walmart’s customer service line and was told that my account had been flagged and that my case would be escalated for review. I never received a follow-up. On June 21, I contacted Walmart to follow up. This time I was told that my account had been flagged for fraudulent activity, and I was not allowed to return the items. They claimed that the item I returned previously did not match and was a different weight, implying that I returned a product Walmart never sold. This explanation does make sense, I sent back what was originally sent to me.
  
  Walmart’s error in shipping me an incorrect product has now turned into a situation where I am being falsely accused of fraudulent behavior. I followed all the appropriate procedures, attempted to return the items within the allowed time, and made multiple efforts to resolve the issue directly. I am now left with two unopened Rubbermaid container 2-packs that I am unable to return, and a customer account that has been improperly flagged. I am requesting that Walmart allow me to return the 2 Rubbermaid 2-packs from my order. I am also requesting that they remove the fraud flag from my account. I am happy to provide any any other detail. This situation has caused lots of frustration.

  

  Business Response

  Date: 07/02/2025

  Walmart received a Better Business Bureau complaint from ***** ****** regarding their canceled orders. We thank you for the opportunity to address ***** ******’s concerns and appreciate the time they  have  taken to provide us with feedback and comments.
  
  After Walmart.com received ***** ******’s complaint, we reviewed the account and order history. ***** ******  ’s account was found to violate our Terms of Use regarding the return history associated with the account. Per Our Terms of Use:
  
  “In addition to any other remedies available to it, Walmart may in its sole discretion restrict or terminate your account, or cancel or refuse orders for violations of, or abuse of the Walmart returns policy.”
  
  We requested a secondary review of the account to ensure it was not closed in error. The secondary review is very thorough and not denied without true consideration.
  
   
  Again, we thank ***** ****** for the feedback and comments. If either of you have any further questions or comments, please feel free to contact us.

  
  Sincerely,
  ******
  Walmart

  Customer Answer

  Date: 07/03/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because Walmart finally performed another review of my account and reactivated my account due to error on their part. They also did not address the underlying issue that caused this problem from the beginning. At this point, the return is a moot point and just the principle of having to go through this due to their poor automated processes. Walmart will be a last resort going forward and will order from alternative retailers. 
  
  
  
  Sincerely,
  
  
  
  ***** ******