We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Products

Sunrise Solar, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 15, 2024 Sunrise Solar salesmen (2) came to our home during a power outage in our neighborhood to sell us Solar Panels. Fortunately, we have a Generac System which was in full operation during that outage. The salesmen commented that our neighborhood was noisy from all of the generators. We did listen to the information about the Solar Panels and decided it would be a good investment for our total electric home. We signed the attached contract for the installation, monitoring, and 25 year Warranty/Guaranties for the Solar Hotovoltaic (PV) system. The cost of the system is $72,046.26. The system was installed in mid-July 2024. We were told that we would receive a bill from ******* ******** for 3 months and then we should not receive bills or if we did they should be minimal. We were told we would receive a tax break on the system and the Sunrise Solar Co. would receive the offset reducing our cost by some $30,000. Which at this point I believe is questionable. The main complaint is that the system is not operating to provide electricity. At this time our home is operating off of ******* ******** of which I received a bill for the month of November and December for $464.54. The monitoring app shows that the system is not working. We experience abrupt electrical fluctuations. I am concerned that the system is not safe! The company phone goes to voice mail, and no one will return our calls. We have left messages and are concerned that we have been scammed. We have called the company at ***** ********. The installer, ****** **** ***** ******** does not return our calls. We want this expensive system to work properly. ******* ********al would not approve the system 3 times, and then finally approved for operation. This company should not receive an A+ rating. Did they purchase this rating from you? Please intervene ASAP.

    Business Response

    Date: 01/16/2025

    Hello ******* and ******. After speaking today, we have a plan in place to visit your home and install additional equipment to make sure that the system is communicating with us and you properly. Our electrician will also be taking a look at all of the work done regarding the system to ensure there are no issues present, and if there are, make any necessary repairs to guarantee the system is functional. After determining that information was not being shared as it should in regards to the sales company that visited your home, we have a clear line to communicate directly with us should any issues arise after our electrician comes to diagnose and/or repair the system. We appreciate you communicating with us when you have a problem and we are committed to making sure it is working as it should for you!

Sunrise Solar, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.