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Business Profile

Garbage Removal

Orion Waste Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My current address is ** ******* ****, Bella Vista, AR 72715. The service address was **** ** ***** **., Atkins, AR 72823. In October 2024 I notified LRS we were moving and to cancel our trash service. The customer service rep advised me at that time we had a refund of approximately $1,600 because the bank sent them monthly payments instead of quarterly. She advised she would send a refund but it could take 90 days. I called at different times to check on the status. In December I was told the person submitting the refund didn’t do it correctly and it had to be resubmitted again (11-8-24). I admit I called them every so often. On 1-29-25 I was told it had to be submitted to the corporate office in Chicago because of the amount. Today I was told they had not received anything from the corporate office. In addition I left numerous messages with Customer Service requesting a supervisor call me. To this date that has not happened. This is a lot of money to me and I need it. Also since we have moved I need to cancel our post office box which I was using when all this started. I told Customer Service in December about this but was told if I gave another address that would complicate things so I have kept it. Please help me get my refund. Thank you.

  • Initial Complaint

    Date:10/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have asked multiple times for the company to stop billing us. We don't have an account currently nor in the last year. When we did they didn't pick up our trash due to the fact we are out of service range. The company was purchased by LRS and keep billing us for a service we never received because we are outside of the service area. We would like the bills to be eliminated as we do not have a contract with this company since July 2022.

    Business Response

    Date: 10/30/2023

    BBB Compliant Response ****** *******                                                                              October 30, 2023

    I will ensure that the account is closed, and no further
    billing will be generated for Ms. *******. If payments have been applied to
    invoices after the account was closed, I will create a check request for those
    funds to be returned to Ms. *******. The refund process can take up to 90 days
    as checks are processed through our corporate office in Chicago. Please confirm
    a new mailing address if possible. I apologize for the inconvenience and
    appreciate Ms. *******’s patience.

    ******* ****** 
    Regional Customer Service Manager
    ************

Orion Waste Solutions, LLC is NOT a BBB Accredited Business.

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