Reviews

This profile includes reviews for Jonesboro Cycle & ATV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jonesboro Cycle & ATV

  Bono, AR 72416-8676

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  Jonesboro Cycle & ATV

  Private Bono, AR 72416

Review Details

• Review fromEarl S

  Date: 08/13/2024

  5 stars
  I bought a 2022 CF MOTO 650 NK in May (4th) of this year, the bike was brand spanking new, 0 miles! Like anything you buy new there are gonna be a few bugs you have to work out. Got a great deal, $2,000.00 off. But in 2.5 months I had to be boosted off with a dead battery like 5 times. I started looking and the negative post on the battery was damaged. Landon did a great job getting me in touch with Nicholas in parts and when they inspected the battery they replaced it, I signed a receipt for $0.00 balance and couldn't be more pleased with Jonesboro Cycle & ATV. Great selection and service. They are crazy busy in peak seasons so be patient and it will be worth it!

• Review fromAnthony M

  Date: 07/08/2024

  1 star
  My sales person was great, but the ATV I purchased was missing parts and the picture I received via text did not match the actual ATV I received

• Review fromBreanna F

  Date: 05/30/2024

  1 star
  Took our Jet Skis in for a recall on the sound system in July 2023. Resulted in them running into the wall and damaging one of the jet skis and our trailer. Took them home after they were damaged due to them not having the parts to fix. Sept. 6, 2023 took them back down to be fixed. Sept. 16, 2023 picked back up because they did not have the corrects parts. December 6th, 2023 finally took them back down since all the parts came in. December 27, 2023 called to check in on them, still no response from them. January 17, 2024 picked up the jet skis that they stored outside in the open snow resulting water filling up underneath. They did not fix our trailer that they damaged. May 2024 tried everything to get them running on the water. Took them back and was told they would be ready within a week. After many calls and attempts to get answers, I went down a week later to pick them up. They looked at them while was I was driving down and told me they started. But after I paid for service that I should of not been charged I asked them to start it. And of course did not start. The day I dropped them off I talked to Hement the owner. Took many attempts to get an employee to send him out to talk. He blamed the issue of the seat leaking water, and nothing could be their fault there. He proceeded to walk away and left the conversation. He doesn't remember them running into the wall. The seat doesn't leak, he just needed an excuse. We have always garage kept our jet skis and have taken very good care of them. Neither jet has ever had any issues until after they took the one apart. I was told nothing was their fault and we were charged for having someone look at them. We were told if we want them to take it apart and the engine, it would be between July and Labor Day. We had ZERO issues with any of the staff besides the owners. I feel bad for all the new staff because they are having to put out all the fires while the owners hide and don't take responsibility for anything.

• Review fromClinton H

  Date: 04/28/2024

  1 star
  Purchased a new boat over a month ago and still unable to register it due to the dealership not yet providing the MSO. When purchasing the boat i traded in my 2022 Harley Davidson. Trade was completed over 2 weeks before the next payment was due on the bike yet payment was late resulting in a past due on that account. Have sent texts and made calls and gotten no resolution. Complete failure from this business.

• Review fromDirty S

  Date: 01/27/2024

  1 star
  They did a 24 month service on a 4wheeler I bought new from them. Unloaded it smelled like a Clutch burning up, parked it called them they charged me 1138.28 for a mistake I feel they made. the 24 month service..in hours was 377..out was 377.They put zero on in hours for there costly repairs but the after hours are still 377.

• Review fromJohn L

  Date: 12/17/2023

  1 star
  Purchased a new Turbo R 5 months ago. They were to provide ride command and have not done what they said. They will not call me or pay me back for parts missing or send me the parts promised. Will be filing a complaint asap. Make sure you get what’s promised you. Be careful dealing with these people.

• Review fromSheryl W

  Date: 08/30/2023

  5 stars
  Fast and friendly customer service. Lavish inventory. Love the bike nights.

• Review fromJane A

  Date: 09/23/2022

  5 stars

  Jane A

  Date: 09/23/2022

  In the last year I've purchased 2 motorbikes from Jonesboro Cycle & ATV. My first experience was a smooth purchase process. I paid a deposit to hold the 1st bike until I came in to finish my transaction and when I arrived I was met with my sales associate who took me right to the bike I wanted to purchase. He showed me the features and made sure it was what I was looking for in a bike and that I was comfortable with what I was buying. The finance process was easy, we finished signing the documents and I was ready to ride off! One of my friends loved my bike so I sold it to them and called up Jonesboro Cycle asking if they had another bike just like the one I had and they did. They got me fixed up with that one; buying process was the same and now my friend and I can ride together. I'd shopped a few other dealers for these bikes and none of them could come close to the deal Jonesboro Cycle & ATV gave me.

  Jonesboro Cycle & ATV

  Date: 09/28/2022

  Hi Jane! It was a pleasure serving you and we appreciate the repeat business! Customer Service is our core foundation here at Jonesboro Cycle and we take pride in serving our customers and their needs. We look forward to seeing you again on your next trip into town! Thanks again for your business!

• Review fromRena K

  Date: 09/23/2022

  5 stars

  Rena K

  Date: 09/23/2022

  My husband and I purchased our Can-Am defender from this place and had absolutely no issues with anything! Everything was explained perfectly and they answered all of our questions and even talked to us about some concerns we had. When we loaded the side by side up, our sales person showed me the best way to strap it on the trailer. I can't thank Jonesboro cycle enough for all the help they did with making sure we got the best rig!

  Jonesboro Cycle & ATV

  Date: 09/28/2022

  Thanks again Rena for your purchase! We appreciate our customers and we love knowing that they share in our enthusiasm with their new ride. We're happy to see you bringing your Defender for service as well and that you give us the opportunity to take care of your needs. Happy riding and thanks again!

• Review fromARCHIE P

  Date: 09/22/2022

  5 stars

  ARCHIE P

  Date: 09/22/2022

  This is a first class business. Great place to shop. Cant wait until they go into the new dealership.

  Jonesboro Cycle & ATV

  Date: 09/28/2022

  Hi Archie! We too are super excited about the new dealership; the anticipation builds every day. We appreciate your kind words and we look forward to seeing you again soon!