Complaints

This profile includes complaints for Oklahoma Gas & Electric Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oklahoma Gas & Electric Co.

  219 Garrison Ave Fort Smith, AR 72901-1927

• 

  Oklahoma Gas & Electric Co.

  PO Box 1058 Fort Smith, AR 72902-1058

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OG&E stopped mailing paper statements. They did not notify customers. All attempts to contact them are in vain. The phone tree sends you in circles and the web forms have the send button grayed out. There is no reasonable way to talk to OG&E about past due bills that they caused by no longer mailing paper statements.

  Business Response

  Date: 06/17/2025

  We
  apologize for any confusion; however, we have not discontinued mailing paper
  statements. This customer is not enrolled in paperless billing and has been
  sent invoices by mail to the service address. The most recent invoice was sent
  on 6/11. The payment of $244.00 that was made on 6/15 has been received and the
  account is no longer past due. The current bill of $364.33 is due by July 3rd. Please
  contact Customer Service at ************** for additional questions or concerns. 

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: ******** 

  
  I am rejecting this response because:  This does not address the issue that you cannot reach OG&E by telephone.  I would like to discuss this situation with a person.  I cannot add my primary account to their app.   I’ve called multiple times and I’ve sat on hold for an hour without speaking to anyone.  The one time I got through the agent provided a code that did not work.  I also know I did not receive a paper statement in May. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 06/19/2025

  The
  customer can call to speak to a Customer Service Advocate at **************. We
  have an option that the customer can elect to be called back rather than holding
  for the next available representative. Their phone number is queued in the
  order which it was received, and an advocate will return their call.
  
  To add an additional account to the OG&E app, the account
  number and activation code will be needed. Once the Customer Service Advocate
  provides the information, the customer
  can go to “profile” > “add account” > and enter the information. If there
  are other accounts that are no longer active, there is also an option to delete
  old accounts. Thank you. 

  Customer Answer

  Date: 06/22/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I’ve called 3 times.  Only once was I allowed the option to be called back.  I’ve only talked to one agent who provided the incorrect activation code to add the account.  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several homes in Oklahoma that electrical service is provided by OG&E, and businesses that use OG&E as well. Bills are paid, and there are no issues with prior cutoffs or anything like that. I have a rental property that is a few doors down from my personal home that I currently reside in. I purchased the home in 2019 and turned on the electric upon purchasing to provide some upgrades and work on renting out the home. It rented quickly and they have resided there since then. Unfortunately, I have had to evict the residents due to nonpayment and lease violations. I understand that the utilities were cut off due to nonpayment on behalf of the tenant. I am needing the electric turned on as it is very cold and I am weary of having issues with pipes. I also am needing to do a lot of work to the home, as you can imagine, but OG&E will not allow me to turn on the power. They asked for proof of me owning the home (even though i have had electric in my name at that address prior), as they want to ensure that I am "not related to the tenant, as she has a large outstanding bill." I sent the tax roll information (this info is available online for my county), indicating the owner's name (myself) and the judgement paperwork and lease showing that she was a tenant. I have been told that it will take anywhere from 3 to 48 hours, depending on which representative I have spoken with, to process what I have sent in order to turn on the electricity. I have spoken to multiple customer service agents and they are unable to do anything until all the paperwork is processed (that I have sent) to prove I am the owner. I have offered to put down a deposit, as it is an urgent matter, but was told the only way was to pay the tenant's outstanding bill (not in my name) of over $2000. I have no other options for electricity in Oklahoma and am at risk for huge repair expenses if a pipe were to burst due to the weather, yet nothing can be done until they process "proof" that I have sent.

  Business Response

  Date: 01/07/2025

  We sincerely apologize that this homeowner had difficulty in putting service into her name. Her ownership was verified on the County Assessors website and a new account was created on 1/3/25. Also, a supervisor has spoken to the customer and expressed our apologies for the situation and the services were reconnected at 10:41am on 1/3. If the customer has any further questions or concerns, please call our Customer Service Department at ************. Thank you. 

  Customer Answer

  Date: 01/08/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get in contact with this company. There is nobody to speak to and you get stuck in an automated system that does not help or provide any access to customer service. I need a light on a utility pole turned on and they have no options in their site or system for that. I need an actual person to speak to about this issue.

  Business Response

  Date: 08/09/2024

  The records on the customer account show the customer called in on 08/05/24 at about 10:47am (before OGE received this complaint from the BBB at 11:49am) and discussed their account with our Customer Service team and submitted an activation request for a security light at the location. The activation request is still in progress and should be turned on soon. The customer should please contact our Customer Service team again if they have any questions or need further assistance. Thank you.

  Customer Answer

  Date: 08/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it is impossible to call and speak to a person when there is a need other than learning about billing or account information. The automated system is not thorough and makes you jump through many hoops in order to actually speak to a human that can explain and help customers.

  While the business is correct about my account and needing this security light turned on, the process of finding information on how to get it turned on or speak to a person that can assist. I had to go through an automated system and leave a message for an unrelated department to speak to a person. This is extremely difficult for disabled, uneducated/undereducated, and elderly. This process needs to be more simple.

  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 08/15/2024

  We do not see a valid reason for
  the rejection of our previous response. There are no questions being asked, only
  a demand based on an individual opinion.  It
  is not impossible to reach our customer service team members as many thousands
  of our customers do just that every day, including this customer. We feel that
  we have previously provided sufficient response to the original customer
  complaint. The customer should please contact our customer service if they have
  any questions or need assistance. Thank you. 

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Og&e preys on people having trouble paying their bill. They can change as many and deposits in a year as they wish. I have been charged $800 then $400 in a rolling period. This should be legal. There needs to be a cap on what fees and deposits they can charge . They are taking advantage of peephole.

  Business Response

  Date: 07/03/2023

  The deposit policy for
  our Arkansas customers is that a deposit can be increased to a total of the two
  highest bills in the last 12 months if the amount of the deposit required is at
  least $50 more than the amount currently held on the account. There are
  3 main causes of an increased deposit being assessed to a customer account,
  these are: 2 or more late payments in a row or 3 late payments within the last
  12 months; 2 or more returned payments within the last 12 months; a shut-off
  for non-payment occurs within the last 12 months. Any increased deposit billed
  will automatically be billed in two installments making half of the deposit to
  be due with the next two months invoices. The trigger for the deposit
  being assessed to this customer account was a shut-off that occurred on
  04/21/23 due to non-payment of $486.59. Because the customer did not have a
  deposit secured to the account at the time of the deposit assessment, the
  deposit amount was $810.00 total, and was split into two equal payments of
  $405.00 each per policy. We have found no evidence to support the customer
  allegations and have accommodated the customer as much as possible with
  Deferred Payment Arrangements and extensions on the increased deposit amount.
  Thank you.

• Initial Complaint

  Date:04/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing on behalf of my Parents, ***** ***** pays his Electric bill online after he pay the bill on the 1st of every month, he will call and ask if they received his payment they say YES. But then later they will come back and say they did not receive his payment. Ok so with this being the electric company if he's late on his bill they would discontinue his service but instead when it's time to pay the next month bill they add the previous month back on the current bill. My parents don't know if the Electric Company is putting their payment on someone else's bill, or if a neighbor is plugging an extension cord somewhere outside into an outlet because their bills are pretty high to only have 4 family members living in the home. But they both are retired and don't have money to pay a high electric bill every month and to have the previous bill added back onto the current bill. My Dad has done everything he possibly could to find out what is going on with their electric bills. He has spoken with supervisors and they are saying they are not getting his payments but the payments are being deducted from his bank account every month. Something has to be done because someone is doing something they shouldn't be doing. Maybe they can send someone out to see if a neighbor is using their electricity or the electric company isn't being honest.

  Business Response

  Date: 04/17/2023

  Greetings, upon review of this customer account, we will be unable to provide details of the account activity as we do not have anyone other than the account holder as authorized by the customer to receive such account details. However, it appears that this issue has already been discussed and reviewed with the account holder/customer. The customer should please contact our Customer Service team if they should have additional questions or need assistance. Thank you.