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Business Profile

New Car Dealers

Crain Kia of Fort Smith

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Crain Kia of Fort Smith's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crain Kia of Fort Smith has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropped off our 2023 Kia Sorento 19 days ago because the blower motor quit working, therefore no heat or air conditioning. It’s covered under warranty, Crain Kia communication is terrible, No time frame given. Terrible at returning calls. No loaner vehicle yet going on 3 weeks. We buy brand new vehicles to AVOID issues.

      Business Response

      Date: 09/11/2024

      After speaking with the Service Manager, ******* This customer is on the list for a loaner, unfortunately we only have a certain amount available. The wiring harness is on National Back order, we have no control over when this will be available.

      Thank you,

      ****** *****

      Office Admin

      Crain Kia of Fort Smith

      ************ ******

      ************ ***

      *************************

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Also. when I asked today (6/7/24)  if my warranty was called in march the first time if they said the lady forgot  said i should of reminded her !! problem that should have been fixed long ago.

      Business Response

      Date: 06/11/2024

      I spoke with the Service Manager and apparently this customer was in here (Service Manager, ******) office on Friday.

      ****** explained to the customer and the other two men that was with her that a hose is not a warrantable item. ****** did try working with the customer in regards to this issue and she basically refused. Customer wanted a refund of her $700.00 and future work done for free. Once again ****** offered to work with the customer on parts and labor.

    • Initial Complaint

      Date:04/30/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from Crain Kia January 11th of this year. I have yet to receive my title and it has been over 3 months. Each time I call their office I am told paper work is running behind and I will get my title soon. I do not believe this to be an acceptable timeline and no specific information in regard to my title is ever provided. I am always just told it is in process and I will need to wait.

      Business Response

      Date: 05/13/2024

      From: Billie House <[email protected]>
      Sent: Monday, May 13, 2024 2:58 PM
      To: Sylvia Denhartog <[email protected]>; Thomas Attee <[email protected]>
      Subject: RE: You have a New Message from BBB Serving Arkansas, Consumer Complaint #********

      This unit was a auction unit and it looks like Corp was having issues getting the title from Hawaii then they had to send it to okla for a lien stamp. Unfortunately when purchasing auction units we run into this from time to time. The customers paperwork has been mailed to her as of 5/8/24 with tracking number **** **** **** ***** per *****.

      Thank you,

      ****** *****

      Office Admin

      Crain Kia of Fort Smith

      ************ ******

      ************ ***

      *************************

      Photo

    • Initial Complaint

      Date:04/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Crain Kia of Fort Smith 

       

      Address: 6700 Auto Park Dr, fort smith, AR 72908

      Business Response

      Date: 04/02/2024

      I need to know what Crain Kia this belongs to so I can send it to the General Manager so he can respond.  

      Thank you,

       

       

            ****** *********

            ***** ********* ***

            ***** *** ** ******

            *** ** ***** ***

            ****** ** *****

            *****************************

             ************

      Business Response

      Date: 04/09/2024

      The gap claim is from **** *****-Customer will need to call **** at ************ and request a breakdown of monies received from them.  Also the insurance company of customer should be able to have a break down of payment customer received.  Please let me know if we can help further.

    • Initial Complaint

      Date:01/03/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2021 Jeep Gladiator from Kia Crain August 15,2023. Kia only provided me two papers of the purchase. Kia Crain sold me a vehicle they did not have the title in their possession. I still have not received any paperwork on this purchase in the mail after multiple calls to them. I spoke with Billie House title manager and will no longer return my calls. I have no paperwork showing I purchased this vehicle and the finance company still hasn’t received the title for this vehicle. Kia Crain in fort smith will not return my phone calls or speak with me about this matter any further.
      Kia Crain sold me a vehicle they legally did not have the correct documents to sale to anyone. They still have not retrieved the title from the previous owner. I am not able to title, pay for taxes, let alone pay off this vehicle because no one has possession of the title to this vehicle.

    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother in law has brought a kia soul she goes to the Dr in northwest Arkansas and every time she makes the drive her vehicle breaks down we call kia we get it to the shop and they charge her money and don't fix the problem this has happen 3 times and the past year her car has a warranty on it and they are not honoring the warranty we have talk to them about this told them what the car is doing and they say nothing wrong when there is stuff wrong we don't know what else to do she a old lady that does not need to be broke down every time she goes to the Dr and my husband and I can't take off work to take her to all of her appointments

      Business Response

      Date: 08/15/2023

      ******, 

      The store tried to call ***** **** but the phone number provided has no voicemail setup, and there's no record of her name in the service department. 

       

      ****** ****

      ****** **************

      ***** *** ** ******

      *** ** ***** *** 

      ******* ** *****

      ******* ************

      ***** ************

      ****** ************************

    Crain Kia of Fort Smith is NOT a BBB Accredited Business.

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