Reviews

This profile includes reviews for Crain Kia of Fort Smith's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crain Kia of Fort Smith

  8200 Highway 71 S Fort Smith, AR 72908-8404

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  Crain Kia of Fort Smith

  6700 AUTOPARK DR Fort Smith, AR 72908

Review Details

• Review fromBarbars J

  Date: 07/12/2025

  1 star
  Crain Kia is the most dishonest unreliable dealership we’ve ever dealt with. No response to problems lying about results. We’ve waited 2 months for help and to license vehicle no resolution. I’m ill from worry they don’t care.

  Crain Kia of Fort Smith

  Date: 07/14/2025

  Barbara ***** original paperwork was delivered on 6/17/25 at 1:55pm.  It seems that there was still a Oklahoma lien still outstanding on the title and we had to contact the previous customer and they had to get a lien release from Kia.  It is all good now

  
  

   

• Review fromHannah K

  Date: 06/13/2025

  1 star
  BUYER BEWARE. We are a growing family on a tight budget looking for a minivan. We saw a Kia Sedona at Crain Kia in Fort Smith and they offered us a great deal on our trade in. I drove 4.5 hours with my 5 week old (she's breastfeeding so I couldn't leave her) to trade in our car and get the minivan. We relied on the good reviews this place had and the internet salesman, James, to be honest about this car being a good fit for our family. He assured us it was and even said it was in such good condition we could pay a little to make it certified pre-owned. We declined making it pre-owned because we didn't have the money for it but knowing it qualified encouraged us. When I looked in the minivan I could tell it had some powerful air freshener with an underlying odor. The next morning when I opened the door I was almost knocked over by the stench. This must have been a chain smoker's vehicle. It reeks. Every time I drive it I end up with headaches and nausea. My five week old cried most of the drive back, I can only imagine what that smoke exposure did to her tiny body.
  I have tried all the DIY recommendations. We talked to a friend who refurbishes cars and he said even an ozone machine wouldn't help. We called the dealership and they offered to have it detailed - which wouldn't do any good because clearly they just had it detailed and worked very hard to obscure the odor so someone wouldn't realize it at first look. It also has a door that won't properly close - not OK for a car full of little kids.
  We asked the dealership if they could give us some small compensation for making me and my baby sick and being dishonest about the state of the vehicle. We would never have given this vehicle a second look if they had told us it was a smoker's car. They said no. They claim to care for the customer and do what they can to make them satisfied. They made us sick. And they are not trustworthy when it comes to describing their vehicles.

  Crain Kia of Fort Smith

  Date: 06/26/2025

  We did offer to pay for a professional where she lives to redetail the van to get smoke smell out. I then told her that she is welcome to
  return the van.  She stated she was owed an extra $1000 for suffering in the smoke smell.  I refunded her difference on
  6/16 .  As far as the middle seat she was told to keep it and return it. 
  Hope this helps.

• Review fromRita L

  Date: 05/16/2025

  5 stars
  My husband and I have been talking re: buying a Kia k4. I had been calling and talking with Zack and he was extremely helpful. Today he had the car ready to go,he took me around, introduced me to the different departments,took me to the finance depth and introduced me to the very nice young man who was very professional and helpful. I cannot say enough about how courteous,thoughtful and helpful everyone was and most especially Zack and the young gentleman in finance whose name escapes me,because I am "olderly ". They both went above and beyond.

• Review fromTessa F

  Date: 12/10/2024

  5 stars
  Crain Kia makes what can be a scary experience—car buying—into a pleasure. M.J. ******* was my sales rep and found exactly what I was looking for, answered all my questions and promptly followed up all my calls—such a blessing.

• Review fromJanice P

  Date: 09/30/2024

  5 stars
  Very prompt, efficient, knowledgeable and polite. Very fast service as well.

• Review fromShannon C

  Date: 06/14/2024

  5 stars
  Crain Kia always takes care of me whether it’s service or sales! We’ve had nothing but great experiences!

• Review fromMonica B

  Date: 06/13/2024

  1 star
  they should not have "trusted" in their title. i bought a vehicle 4 months ago and 2 days later the battery went bad i called them they made me feel stupid and talked down to me saying its my fault and that if i wanted to come there i could. i said you owe me a new battery for selling me a car 2 days ago and having an issue already and then mentioned if i have to drive all the way there 2 hours away they should put gas in it since its not my fault and then they were hateful and didn't want to give me a receipt i said i would like it to show when i got battery they marked price 0.00 after telling me it was almost 400.00 and said they covered it so i didn't need to see price, and i was treated with poor customer service. and now here we are again only 4 months ago and my alternator goes out and car dies and i called and they tried to say i bought as is and i said no i did not and they would not even let me take it til it was serviced and checked and they assured me everything was perfect and i said i feel i was sold a lemon and she said take it up with corporate and i can not find an email or number for main headquarters again treated poorly and like i was stupid and it was my fault. i should not have this many errors for a 2020 vehicle and not even traveled far at all for 4 months. can you help get the word out.

• Review fromDebby S

  Date: 05/09/2024

  5 stars
  Great Service as always . Savanah was great to work with and answered all my concerns regarding the maintenance on my 2000 KIA Soul.

• Review fromBilly B

  Date: 04/30/2024

  5 stars
  "I had the pleasure of working with Zayn when purchasing my new car, and I couldn't be happier with the experience. Zayn was incredibly knowledgeable, patient, and attentive to my needs throughout the entire process. Zayn went above and beyond to ensure that I found the perfect vehicle within my budget. His professionalism and friendly demeanor made the buying process a breeze. I highly recommend Zayn to anyone in the market for a new car. Thank you for making my car-buying experience so enjoyable!"

• Review fromMelissa H

  Date: 04/20/2024

  5 stars
  Bought a Kia 2024 Telluride on 4/18/24. Salesman Mike S. and Jamie C. provided excellent customer service! They were very patient and answered all our questions and worked to get us to a payment we were comfortable with. Definitely recommend!