Reviews
This profile includes reviews for Ritter Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 15 Customer Reviews
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Review fromAndrew H
Date: 12/27/2023
1 starWhile installing boxes, Right Fiber damaged our street, sidewalk, and my driveway and has been ignoring multiple tickets I have filed over the last couple months. When I call, they are polite, file a ticket, then never follow up.
I expected the yard to be torn up and planned to deal with that. I did not expect massive vertical and horizontal cracks in my driveway, making my driveway uneven, with lips now poking up that make it impossible to do something as simple as ride a skateboard in the driveway.
I filed multiple tickets and spoke with Lee from their contracting boring company about the damage. He immediately laid into me regarding our neighborhood being the worst for complaints and that he is sick of it while accusing me of lying.
I did not have a massive crack in that spot with an elevated side of concrete before Lee and his crew spent a few days there. Others from his team also shared they had struggles boring under that spot given the elevation changes from yard to yard and rocks in the way, but this was denied by him. He showed me pictures that he said show damage before work, though you can clearly see this was after they started working and he cropped out their hole.
I followed up again and shared the pictures of bright white, freshly busted concrete as well and this was ignored by Right Fiber simply because their contractor said he didn’t do it.
I understand things happen, but they should be corrected. The lack of ownership, responsibility, and professionalism from Right Fiber and Mr Lee reflects very poorly on the company as a whole.Review fromGeoffrey P
Date: 10/16/2023
1 starGeoffrey P
Date: 10/16/2023
Obviously your service is bogus and data faked. Credibility is poor.
Ritter Communications
Date: 10/18/2023
Good afternoon-
We have no record of Geoffrey P******* as a current or prior customer of Ritter Communications and/or Right Fiber nor are we able to locate any interaction with anyone by that name.
Sincerely,
Michelle W*****, Manager, Customer CareReview fromBrian B
Date: 08/31/2023
1 starBrian B
Date: 08/31/2023
I kept getting flyers in the mail advertising that Gig internet was coming soon to my area, and I was honestly excited at the prospect. I signed up for their waitlist immediately and was pleased when they reached out saying that they were ready to schedule an install date. I got confirmation that the installer would be there on a Friday morning, so I let my boss know I would be late for work, but it was for a great cause!
Time ticks on and I hear nothing. At end of the 8-12 window they gave me, I reached out to the installer who didn't respond. I called the customer service number and they didn't know anything but promised to reach back out. I called my boss up and let him know I wouldn't be in for work at all and would have to burn a vacation day. Two hours later, I called customer service back to see what was going on. Still nothing but an empty promise to get back with me within 15 minutes. Another hour and a half later, I had to call them back again and was told that my address wasn't ready for the internet install as promised but they would be back in touch.
I was unhappy with the entire ordeal--how my time and vacation day were both wasted with no result--so I wrote the VP of Customer Experience an actual snail mail letter. It too was ignored. This company truly does not care about its customers or prospective customers one iota. They claim that they will do "Right by You," but in all actuality, they don't make any effort to do so. I am appalled at the lack of any follow up or attempted apology.Ritter Communications
Date: 09/20/2023
Brian, we greatly appreciate your contact and would like to extend our sincerest apologies for not addressing your concerns in a more timely fashion. Your experience was certainly a lapse on our part, and it does not align with our commitment to being 'Right by You.' We have taken this situation as a valuable learning experience and are in the process of revising our internal procedures to ensure that we have all the required landlord permissions to provide service prior to scheduling so that such issues do not recur. Although we understand that we may have missed an opportunity to provide you with a better customer experience, please rest assured that we are fully dedicated to preventing such situations from happening again in the future.Review fromMathew B
Date: 08/28/2023
1 starMathew B
Date: 08/28/2023
I have had Ritter internet for a few years now and have never once got the speed I am paying for. I have been paying for 1000mbps and the most I have got is 400mbps. It is usually around 10mbps. Drops off all the time. They will send a technician out, we will have to take off work to wait for them, and get it working better (still not what I’m paying for) for a day or two at the most. Then I will drop back off to 10mbps. I even tried lowering it to 500mbps so at least I’m paying for what I’m getting and it is still at 10mbps. I am not sure how often they think someone can miss work to wait for a technician or how long someone should pay for a service they are not getting.Ritter Communications
Date: 09/21/2023
We are sorry to hear you were dissatisfied with your services and would like to address some of the concerns outlined in your review. At Ritter Communications, we value our customers and understand the importance of reliable services. According to the feedback received from you after the last reported issue on September 4, 2023, your services were working as expected. Our Technical Support experts are available 24/7 at 888-569-6009 and will gladly assist if you should have further concerns or unresolved issues. Thank you for being a valued Ritter Communications’ customer.Review fromLorin and Barbara F
Date: 02/20/2023
1 starLorin and Barbara F
Date: 02/20/2023
We had 1 internet provider available for 15 yrs and found Ritter very unreliable. It went out with every rain, wind, storm that came through and on occasion would credit us for the DAYS we went without service. Finally, we were able to find another provider, but Ritter would NOT port our phone number to new co. in a timely and professional manner. We eventually let Ritter keep the number since they seemed to like it so much. Then, we were left with a refund from the remainder of the last month of service, and Ritter seemed to want to keep that, also. 3 MONTHS to get the refund. Wonder how long I would have my internet service if it took me 3 months to pay my bill. We eventually got it...but very glad to move on from a company that charges for such poor service and treats it's customers with such little respect.Ritter Communications
Date: 03/15/2023
We are sorry to hear that you were dissatisfied with your service and would like to address some of the concerns outlined in your review. Port requests placed during a recognized holiday will experience a delay in processing that is outside of our control. Before the port could be completed, a request was made to disconnect phone service. Once phone service has been disconnected the telephone number cannot be ported-only active numbers are eligible. To address the refund of credit, when an account is closed it takes two additional billing cycles to finalize. The first statement is where the prorated credits or final billable charges appear. This allows the customer to submit payment if needed or sets the expectation for the credit amount. The final statement will then be rendered, and any remaining credit balances are distributed to the customer in the form of a mailed check. We hope this information has been helpful and although we regret losing you as a valued customer, we sincerely wish you the best.
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