We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carports

Coast to Coast Carports, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carports.

Important information

  • Customer Complaint:
    Coast To Coast Carports has requested consumers to please email [email protected] to report any issues prior to filing a complaint with BBB.

Complaints

This profile includes complaints for Coast to Coast Carports, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coast to Coast Carports, Inc. has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 95 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a 30x25x7 carport. They were real quick about taking the deposit and telling me that I should hear something from scheduling in about 3 weeks. Well I didn't. I had to call them and ask them about it and was told material is order and they would let me know when. Each time I called or emailed I got the run around about
      material on back order, waiting for more customers in my area so trip could be valid. etc. I looked them up on the BBB and found that most customers are still waiting to have their carport built and if or when it was finally built it was not built up to code or the customer was not pleased about how it was built. So based on those concerns an the lack of communication. I made the decision to cancel my order. I sent a letter to the PO box, to the physical address and I faxed the letter asking to cancel and to have my deposit returned. Faxing and mailing were all done on a Thursday. The following Monday I get a call from scheduling asking if they could schedule and I told her that I had cancelled the order. I received another call about scheduling that same day to which I told them again I had cancelled. Amazing they want to talk when I cancelled.....right.... Now I am fighting to get my deposit back because they are saying that I refused delivery which is a total lie. I sent an email on the 25th asking about the status of my refund which I was told that sales has nothing to do with a refund.... really they sure have a lot to say about the deposit in the beginning. Anyway I asked for the person who I need to speak to and I was given the sales manager. I sent them an email to which I was told that I refused delivery and a refund was not warranted. That is total **. I replied with I cancelled before they called but I have not heard back. These people are so sketchy and down right dishonest. They are stealing peoples hard earn money. I will continue to contact them until I get my deposit back. Even if I have to get my lawyer involved

      Business Response

      Date: 08/29/2022

      Please see the following email that was sent  on 8/26 to the customer.

       

      As stated in the terms on your contract, there are no refunds on canceled orders. I understand that you were given an estimated time frame however, estimated time frames are not promises of delivery as the sales representatives have no way of knowing when a building can or will be delivered. I have been made aware that our scheduling department reached out to you with a delivery date which you declined. We have done our best to fulfill your order, therefore, feel as though a refund is not warranted.

      -*******. 

       

      If you would like to reconsider an install date, we would be more than happy to get you installed.

      Customer Answer

      Date: 08/29/2022

       

      Complaint: ********



      I am rejecting this response because: I cancelled before you reached out to me for delivery. I felt you only reached out to me because I cancelled. Therefore a refund is warranted and expected. 



      Sincerely,



      ****** ********

    • Initial Complaint

      Date:08/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parts left off structure i have called more than 18 times with no results customer service say parts are in but i cant get a install date since 12-5-21

      Business Response

      Date: 09/02/2022

      Our scheduling department is aware of the repair. At this moment, they are waiting for orders to get back to the area. The area is remote for our area so it's taking a while to get back out. I will have someone from our customer service department give *** ****** a call explaining the situation. 

    • Initial Complaint

      Date:08/02/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a garage 1-23-2021. Paid my deposit and it is now 8-2-2022 and still no garage. I have been given every excuse under the sun. Maybe you can light a fire under them to build my garage.

      Business Response

      Date: 08/05/2022

      *** ********* is scheduled for Wed/Thurs 8/10-11/22. 

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a steel building from big buildings direct in December 2020. They contract the building of the building with Coast to Coast Carports. It took them until Dec 2021 to build the building even with calls from me almost weekly. They finally got the building up but it didn’t pass the final. Things were left off the building that were on the plans. We informed them of the issues in Jan 2022 and are still waiting for them to come and complete the work. We are now going to be required by the building department to extend our permit. I don’t know how they stay in business. The people that work there have no idea what’s going on. They have returned a call once. None of the so-called supervisors have ever called back At one point I thought that we had been scammed. They won’t provide us with the materials that were left off the building because they say it would void the warranty. What a joke! It’s taken them going on 8 months to do about an hours work on the building. Don’t have much faith in them coming out to fix it if something goes wrong. I feel we have been more than patient with them.

      Business Response

      Date: 08/02/2022

      The repair is scheduled to be completed on 8/3. 

    Coast to Coast Carports, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.