We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

CHI St. Vincent Infirmary
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for CHI St. Vincent Infirmary's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CHI St. Vincent Infirmary has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Hospital's lack of professionalism and care for patients.  I have a surgery scheduled Tuesday June 24th. I have been calling Vincent for more than 2 weeks and getting the runaround.  I have left messages.  I have already sent one message and received what appeared to be a computer generated message and did not answer my question or jave anything to do with my problem. I was informed to contact my provider through a portal which I replied, My provider is not the problem.

      Why am I reaching out to them?

      My problem is not being able to speak to anyone at the hospital that knows what is going on.

      The information being requested has nothing to do with my provider but has everything to do with the hospital.

      So please, tell me again WHY am I contacting my provider?

      I need to speak with someone at the hospital regarding my surgery on the 24th of June. I have even asked for an administrator and how to file a complaint at this point. Still no help.

      Business Response

      Date: 06/18/2025

      Our Surgery Director and our Director of Patient Experience have both made multiple attempts - via telephone and email - to contact the patient. We have yet to receive a response.

      We will continue to attempt to reach the patient in an attempt to resolve the issues she has reported. 

      ***** ******

      Executive Assistant to
      ******* ** ****** **; President for CHI St. Vincent Infirmary


      St. Vincent Infirmary
      *** *** ******* ******
      Little Rock, AR 72205
      ** ************ 
      ** ***************************** * ****************

    CHI St. Vincent Infirmary is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.