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Business Profile

Mortgage Banker

Bank of England Mortgage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Banker.

Complaints

This profile includes complaints for Bank of England Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of England Mortgage has 16 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worked with this company for a mortgage. I received a call from my insurance company stating Bank Of England refused 3 times to pay my homeowners insurance. I had to pay the difference. After calling them the response was "maybe the check was lost in the mail".
      I still haven't received an explanation on how or why this happened. Been waiting for 4 weeks now. Even called corporate but still no response.

      Business Response

      Date: 03/18/2024

      We at Bank of England Mortgage appreciate you reaching out regarding your concerns. We strive to get things right or make them right. After speaking with the manager at the location where the loan in question was originated, I believe this situation has been resolved. If there are any further questions, please don't hesitate to reach out.

    • Initial Complaint

      Date:08/03/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm extremely unhappy with the loan application process and working with ********* ******. I was misled on several occasions as it pertains to my down payment and costs associated with this loan.

      On Monday, July 11, 2022 and via text, ********* said that he could get the loan approved with 20% down with a $275k purchase price (texts attached) and would see if he could get it approved for 15%.

      On Friday, July 15th, I was notified by my selling agent that the down payment had increased to 25% and I wasn't made aware of the change prior to ********* informing third parties instead of me, the consumer.

      On July 19, 2022, I was informed via text that the appraisal would cost approximately $650 but when I completed the form to order the appraisal, it said $485.

      In summary, this is the 2nd home that we tried to get while working with ********* and every time the price of the home changed, the down payment increased with excuses that he spoke with underwriting and they would only approve the loan with 25% down or more money down. I've now spent lots of money after being told that there would be no issues and to trust him, just to be informed that we've run into another roadblock.

      I feel like I'm being scammed out of money because I'm selling and buying a home at the same time.

      I'm scheduled to close on Thursday, August 11th and now need to come out of pocket with approximately $7,000 after being asked to put down 25%. Not fair after being told differently. I had my son put on the loan application to help make a positive difference and am still being shaded!

      This is unfair and unethical practices. Therefore, I'm giving you the opportunity to repair the damages that's been done before other avenues has to be taken. I recorded each telephone call with ********* and have a slew of text messages if you should need them to verify my allegations.

      Business Response

      Date: 08/08/2022

      We at Bank of England Mortgage want each of our customers to have a positive experience while buying a home and we apologize that didn't happen in this case.

      The manager at the location where Mr. ****** was employed has spoken to the customer and reached a resolution on this matter. If there are any additional concerns or questions, please don't hesitate to contact us. 

      We hope that you'll consider Bank of England Mortgage for your future home loan needs. 

      Customer Answer

      Date: 08/13/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    Bank of England Mortgage is NOT a BBB Accredited Business.

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