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Palco, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Palco is our payor for respite care CLS and over night it has been over 30 days since I have recess my total about of pay from them first it is getting clients started which I know funds were sent but yet took them over 2 weeks to get everything in and up dated. Now they have put in wrong pay code for over nights only takes short time to change that code yes always being told have to open case or we are working on it. They have no problem holding checks or stopping pay if we don’t have all or classes updated yet they can take 2weeks to month to put funds in proper place and to correct codes so services can be paid for. We know funds were available first part of October yet took til 18th to get all the workers updated and now they have coded wrong and just don’t seem to care if services provided are paid out in timely fashion… and of course won’t back date for back pay and I know that there are a handful of people trying to get them to do what supposed to do to allow us to be paid for the worked we have done.

    Business Response

    Date: 12/02/2024

    Palco is the contracted payroll provider for ****** ******. We are not the employer and can only issue payments as authorized by ****** ******. If ****** ****** does not provide the correct service code on the plan of service at the time of referral, Palco cannot configure that code. We will reach out to them for resolution. We apologize for any inconvenience this has caused and will outreach ****** ****** right away. 

    Customer Answer

    Date: 12/03/2024



    Complaint: ********



    I am rejecting this response because:


    Because I know that the things mentioned in the original complaint are not ****** ***** they have called and yet over a month saying codes wrong by ****** ****** and they have contacted proper people and yet to be    Resolved  we get paid one week same codes and next week rejected  we never get emails about problems or how to correct them we call get ticket and seems each time someone calls about same problem we creat a ticket for Same problem no matter if me or my employer calling  yet again my pay was rejected for a review and have been told check email and nothing I have bills rent lights and depend on the pay to live and get to work… I know who your paid by I also know that they have contacted u on same matters but takes forever to get resolved..this isn’t just a one time thing it is continuous about every other paycheck . 

    Sincerely,



    ***** ******

Palco, Inc. is BBB Accredited.

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