Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20, 2022, I was in your office after being referred to you by my dentist. You took great care of me and got me out of pain, and you were very informative. For that visit, I paid $577.00.
  After several months, I received many letters from an insurance company stating that I used them in your office; to give them a call. Doctor, I assure you, I never provided that insurance information to your receptionist, as that is NOT my insurance company, nor have I ever heard of them. So I was shocked at the error, but I did call your office with that insurance company on the line to ensure that I was not a client of theirs. Your receptionist told me to just throw out those letters and she will take care of it. It is now September 26, 2022, and I received a bill with a balance of $1079.00. I called your office and spoke with *********, which at first was no help and reminded me I signed a paper stating I will pay my balance but then asked that I call back after her lunch. I was on the phone with GEHA, "my" correct insurance provider, so that agent decided to call your office, and the older woman answered, never gave her name, and asked that we call back when ********* arrives back from her lunch. It was my understanding and I was told by your receptionist that any one of them can help me.
  For the January 20th visit, my insurance provider, GEHA, paid electronically $540.00, which was cashed on July 12, 2022. As of today, they have never received another claim for benefits from your office.
  I ask for your immediate intervention to find a solution to this problem. I am frustrated and appalled with the behavior I’ve received from ********* and the older woman, which never gives her name.
  I look forward to your reply and a resolution to my problem. I will wait until October 26, 2022, for the full resolution of this matter, as it has been going on for well over 9 months. I have never had an issue like this before. I will also seek the assistance of the state's consumer protection office, but would rather have this resolved amicably with Stephen *********. It is now August 21, 2023, and now my bill has not been corrected with the payments I've provided nor do they answer any of my calls.

  Business Response

  Date: 09/26/2023

  Thank you for reaching out to us regarding the patient matter. We understand that you may want to discuss the specifics of the case, but please note that we cannot disclose any information regarding a patient's medical records due to HIPAA regulations. Our top priority is to ensure that we maintain the privacy and confidentiality of our patients.
  Rest assured that we take all patient complaints seriously and will reach out to the patient directly to address their concerns. We appreciate your understanding and cooperation in this matter.
  If you have any further inquiries, please do not hesitate to contact us. We are always here to help.
  Best regards,

   

  Customer Answer

  Date: 09/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  These receptionist are unprofessional and extremely rude and the public needs to know.

  They never answer my calls and *** ********* needs to be aware that these two woman aren’t  treating his patients with respect 
  
  Sincerely,
  
  
  
  **** *******

  Customer Answer

  Date: 01/16/2025

  I would like to reopen my complaint with *** ********* because I’m still having billing issues with them. I have paid off my debt. It’s been some time now and we’re now into 2025 and I’m receiving a bill with a threatening message telling me if I don’t pay the 179 in full that they will send me the collections. I assure you I paid my bill off and I am waiting for Wells Fargo to send me my bank statements because I can’t go back that far on my online banking. Please reopen my complaint. Documents with proof of payment will be sent when received.

  Customer Answer

  Date: 01/31/2025

  Attached I have the business invoice that doesn't have all the payments I have made. I also attached my proof of payments the last two are the $179 I owed. I would like a formal apology and maybe suggest that *** ********* has someone that handles the billing that actually knows what they are doing. I will also Like my complaint published to the public please!