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Business Profile

Electrician

Paschal Air, Plumbing & Electric
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Paschal Air, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paschal Air, Plumbing & Electric has 5 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had heating & air unit installed at my property located at *** ** ****** **** ********* ** ***** in August 2022 from Paschal Heating & air. This unit qualifies for a $300 rebate from Spire Gas Company. I have made repeated & numerous attempts to receive a receipt & Information for my unit that I purchased, and they installed without success. They have said they have turned this into Spire before and yet Spire Gas has said they have received nothing from the company. This unit is under warranty as well and I should have receipts for my purchase and the work done. I am running out of time from Spire to receive my rebate which is a loss financially. I am hoping the Better Business Bureau can help resolve this matter as the company is no longer returning my calls.
      This is unacceptable company practices when you purchase products and services from them, a receipt should always be supplied along with the information for the unit installed. I would not recommend this company for anyone to use as their business practices are very questionable.

      Business Response

      Date: 01/20/2023

      We appreciate Mr. ******** bringing this to our attention. Our team went back and reviewed all recorded calls tied to Mr. ********'s account, but didn't find any phone calls requesting a receipt, refund or information about a rebate so we aren't exactly sure who he spoke with.  Nonetheless, we most definitely want to make sure we get him the information he's requesting and help in anyway we can so that he still receives his rebate. ******* received a call back today from the voicemail and texts she had left him recently.  She went over everything with him and assured him that we will take care of the service fee refund that he should have already received, but was missed on our side.  He's not able to access DocuSign, so this afternoon, he is going to stop by our Carthage office to sign the rebate paperwork and also pickup his paid receipts for service and install. Once the paperwork is signed, our team member will send it back to ******* and she will submit the rebate for him today and then will reach back out to him to confirm it's been done. We sincerely apologize for any inconvenience and frustration this situation has caused Mr. ********. That's not at all the impression we want to leave with our customers with and we appreciate him allowing us the opportunity to correct the situation.  

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