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Business Profile

Electrician

Paschal Air, Plumbing & Electric
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Paschal Air, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paschal Air, Plumbing & Electric has 5 locations, listed below.

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    Customer Review Ratings

    4.23

    Average of 91 Customer Reviews

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    Review Details

    • Rosa B

      Date: 07/06/2025

      Worst decision ever made to go with Paschal in Fort Smith, AR. The salesman hyped up the company and sold us on the service. We had ductwork replaced with rigid pipe. Very sloppy job. They discharged the refrigerant from the system and because it was winter, when they went to recharge the system with coolant, they over filled it. Fried the board and the compressor. Needed to get warranty parts on my 3.5 year old Coleman Heat Pump. Paschal wanted $3K to fix their mistake. We refused. They came down to $2K we still refused. Wouldn't want them to touch another thing of ours. Had to call another company who spent months trying to get the parts and fix the problem. Now on to 3rd company trying to fix it and it has been 7 months since Paschal's error and our HVAC system still isn't working properly. Now we are looking at possibly replacing our $12K heat pump. We have since spent over $2K on repairs. Now filing a complaint with the labor board because of improper install of ductwork, improper hangers and faulty insulation. It looks terrible in our attic. Save your money. Call an expert.

    • Robyn S

      Date: 07/02/2025

      Called after another company failed to send someone out to fix my A/C unit. They had an appointment the same day from 0800-1200. Technician Chick was great and explained every step. He didn’t sell me something I didn’t need. A/C is up and running on this hot, humid July day thanks to Pascal.

    • jorge s

      Date: 06/24/2025

      i am very upset with this company.l had a problem with my heating.they came to fix it, and after 4 months of changing parts and charging, it doesn't work anymore, not even my air conditioner.l spent around $1300 dollars and it doesn't work at all.l feel robbed thank you be careful with this company, paschal ***  
      ***** s.

    • Jaime L

      Date: 06/16/2025

      Becoming a Paschal customer has been one of the best decisions I've made. You can always count on them to deliver a fantastic customer service experience, and the technicians are all very knowledgeable, professional, and thorough. The tech who most often services our heating & air is Jose, and he is just top notch. I'll always recommend this company!

    • Kathleen P

      Date: 06/02/2025

      Zane **** did our maintenance today on HVAC system what a knowledgeable courteous & friendly man. Did a terrific job

    • Lindsey R

      Date: 05/14/2025

      We recently had the pleasure of working with Jesse from Paschal, and we can’t recommend him enough. He spent over an hour and a half thoroughly diagnosing and troubleshooting our HVAC system, and we truly appreciated how honest and detailed he was in explaining our options.
      Both my husband and I work in the contractor and construction industries, so we know how rare it is to find someone as dedicated and hardworking as Jesse. He didn’t rush the process, and it was clear he genuinely cared about getting it right.
      Hard workers like Jesse are a dime a dozen, and we’ll definitely be recommending him to our friends and family. Thank you, Jesse, for your professionalism and outstanding service!

    • James P

      Date: 04/17/2025

      ZERO STARS! I was charged $396 to installr a $16 part. Plus it wasn't even the correct part, it was one he had on his truck, that did work, but I'm wondering for how long. The tech led me to believe the part's cost was that much before the work was done, while his boss told me that I signed an agreement ahead of repair (which I didnt) and that cost was for the tech's troubleshooting and part. Shame on me I guess, for not knowing what the part cost actually was and for trusting the tech and refusing the work being done!
      They hook you in with the promise of discounted prices snd labor but they manage to get their money back by gouging the customer!
      Don't fall for this deceptive program!

    • Stan R

      Date: 04/16/2025

      Yearly maintenance for ac, Zane was thorough and explained his various evaluations and suggested prevent actions. Declined all due price versus return value.

    • Chuck D

      Date: 03/24/2025

      Parker did a most excellent job. His attention to detail and expertise is remarkable. I appreciate his ability to keep us at ease. I could not be more pleased with the service that was performed today.

    • Marcus C

      Date: 01/26/2025

      Was in a bind, had not water to home, needed 4 sinks plumbing underneath hooked up. They worked 4-5 hrs on job and charged over $2000. Then when they couldn't figure out how to hook up traps, left those undone and took off $200...but job undone! Over $1800 for an undone job! Highway robbery for 2 seniors on social security and disability! Beware of this wolf in sheep clothing! I will never use Paschall again!!' This company overcharges!!!

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