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Business Profile

Golf Carts

Robinson Golf Car Supply
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Robinson Golf Car Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinson Golf Car Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are writing on behalf of **************** regarding our golf cart, which has now been in Robinson ********* possession for over two months. The cart was originally brought in for a simple battery replacement, but while under Robinson ********* care, the control board was damaged, rendering it completely inoperable.We understand that the Robinson ********* team has attempted to replace the control board three separate times, yet none of these replacements have been successful. At this point, it is reasonable to conclude that the parts being used are either incompatible or substandard. If resolving this issue requires purchasing a higher-quality or more expensive control board, we strongly urge Robinson ********* to do so immediatelyat Robinson ********* expense.While we initially appreciated the use of Robinson ********* loaner golf cart, it has now been over a month, and the loaner is outdated and does not adequately meet our operational needs. The extended delay and ineffective repair attempts are unacceptable and have created a serious inconvenience for our organization.This issue was not fully resolved and our cart was not returned in proper working condition by May 31, 2025. We have emailed Robinson ********* with these requests, with no response.

      Business Response

      Date: 06/16/2025

      Robinson Golf Car has contacted **************** directly.  We have also completed the repair and returned the golf car.  

      Customer Answer

      Date: 06/16/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find the return of the golf cart was satisfactory.  We are still not happy with the length it took to resolve this matter though.  It should have not resorted to having to submit this complaint to get our cart back. 
      Regards,

      *** *******

       

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