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Business Profile

Tire Dealers

Apache Junction Big O Tires

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 0e/06/24 I had a 9:30 appt. at Big O to have .4 tires replaced. Prior to this I had gone online to get a cost , called for quote and came down in person to get cost, for the tire installation, sensor and oil change . All 3 times I was given a different cost , and as other charges The tires where I'm in a wheelchair and it would be almost impossible I literally had to borrow money before I was able to get.car I was comfortable with quote day before and didn't expect an $80 increase overnight and nothing else discussed .When I asked about getting an old tire for a spare also supposed to. E done and wasn't I was told to wait for technician for 20 min to talk to him. I had assumed when I was getting ready to leave that everything was done and satisfactory , However the Tire Monitor Sensor Light.was.still on and.it was apparent that oil change.also wasn't done.. I've had.all oil changes.done.on.my car by Big O and it.was due.in a month iand free is why I thought it was.better.to get done now and for free. I went home and it was apparent nothing was done except tires put on. Tire Monitor Sensor wasn't done, Oil change wasn't done and it was suggested I get an alignment a brake system exchange and an issue with cooling system none of this was even mentioned to me whatsoever. I would think especially seeing someone in a wheelchair that any.issues should be discussed with me especially if it could cause problems in the near future. Nothing was told to me at all. I feel that I was mislead , and lied.to about an oil change, tire monitor system and was charged $80 over original price. I would like to resolve this issue and have the oil change , and tire monitor system done and. My $80 refunded as I was originally told $506.61

    Business Response

    Date: 03/11/2024

    There was a miscommunication between the two salesman and the customer, ****** was charged the correct amout and  will be returning to have the issue resolved this week.

Apache Junction Big O Tires is NOT a BBB Accredited Business.

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