We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clinic

Sun Life Family Health Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

This profile includes complaints for Sun Life Family Health Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sun Life Family Health Center has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Sun Life Family Health Center

      865 N Arizola Rd Casa Grande, AZ 85122-6011

    • Sun Life Family Health Center

      580 N Camino Mercado Ste 8 Eleven Mile Corner, AZ 85122-5757

    • Sun Life Family Health Center

      44572 W Bowlin Rd Maricopa, AZ 85138-4558

    • Sun Life Family Health Center

      44765 W Hathaway Ave Maricopa, AZ 85138

    • Sun Life Family Health Center

      174 W. Highway 287 Florence, AZ 85132

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a billing notice from ******** for a doctor's visit from months prior. At the time of my appointment my health insurance showed that the doctor I saw was in-network. Somehow the facility itself was not considered in-network and so I was sent a bill. I called them asking about the bill and they informed me of the mismatch. They said that they would send it in for review and that I could disregard the amount due. Months later I got another notice saying that I still owed them money. I called them up again and explained the situation. They apologized, and again told me to disregard the letter and that they would take care of it. Today, I got a notice that the amount I owe will be sent to collections soon if I don't pay it. I tried calling again today stating how important it is that I get to the bottom of this and they again said they would look into this and get back to me. There seems to be no means of communicating with an authority there and I would just like for this issue to be resolved and not have anything sent to collections.

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed for a procedure that was not done on me. I have reached out to the company to have the charge removed and all they did was ask me for my insurance information so they could pay for it. Again this procedure was not performed on me but they are billing me for it anyway. All I received was an x-ray. The dentist didnt even give me a proper exam. Today Im receiving the same bill from them again after I have told them that the procedure was never done.

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2022 I went to the ************* at SunLife Family Health Center. I had a complete exam and was told I need three cavities filled and two Caps on my front teeth because the tooth was to weak to fill the cavity. I prepaid the total bill of ******* that day. with my Mother ************************ **** credit card. I went back in February 2022 and had two of the cavities filled 345 .was deducted from the **** I already paid. I had a credit for **** prepaid left on Dental. In February 27th 2022 I was admitted into ************************* for severe corrosive eshogitis and bone cancer. After being discharged from the hospital I personally went to Sunlife Family Health Center ************** to cancel getting my other cavity filled and Cancelled having Caps put on, due to the recent diagnosis of cancer. I asked for them to refund my Mothers **** Credit Card for the remaining ****. The dental office said yes they would call accounting and take care of the refund to the **** credit card. I have text messages and have called every month since March 2022 requesting for the refund of **** to be credited to **** CREDIT CARD. I have spoke to **** in finance in Oct 2022 who promised me that my mothers **** credit card would be credited within 3 to 5 days. NOTHING was credited. I tried 5 times to reach **** this month and was told she was in a meeting or out to lunch and that she didn't work their.

    • Initial Complaint

      Date:12/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2022 I went to the dentist office for a cavity at Sunlife Family Health Center Casa Grande. They did an exam where they said in needed 2 cavities filled cleaning and 2 front Caps on my teeth. total cost would be ****. I prepaid for my dental work with my Mothers charge card. I had the two cavities filled for ****** in January I can't remember the exact date. I still needed to go back for dental build up for the caps and the caps to be put on. I never went back for the workup or caps to be put on. I went to the dental office in person telling them in February that I was diagnosed with Cancer and I would not be getting the rest of my dental work done so could they please refund my Mothers credit card. ******* has still not credited my mothers charge card. I have called and texted the dentist office every month for a refund and they say they will but don't. I spoke with **** in ************* in November where she told me that the medical part of Sunlife deducted ****** dollars for a past medical bill I didn't know about and that my refund to my Mothers credit card would be ******* and that it would be credited to her card within a few days. My mother has not been credited anything to her credit card as of December 16th 2022. I have been calling and **** and she does not return my calls and is out to lunch or in a meeting when I call. Can you please help get my Mothers money back for services never rendered but paid for. Thank You for your help Sincerely ***********************

    Sun Life Family Health Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.