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Business Profile

Septic Tank Contractors

Sunset Septic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could rate lower I would. For 1 the job was paid for and job not started. 2 the guys draging dirt out covered my clean out pipes that people assessing tog caps off it filled with a lot dirt and backed up all my toilets and gave horrible smell and water to bath tubs. No one available on weekends so I had to go rent a drain snake to clean out leaving lots of dirt in my septic tank. 3 guys have left everything time without telling when they'll be back and what next step was. I have had 2 rain storms now that has been eroding the dirt under my large workshop making the doors hard to open up and close. I have called left messages and text ***** and still no calls back. I have requested to talk to owner and after calling and talking to 3 different people I still have not reached ***** or owner my name is *** living on 80th st mesa if anyone can help get this job done I am very frustrated about how we have been treated. ***** told me he would get a free clean out for my septic tank, but if I'm having this much problems

Sunset Septic is NOT a BBB Accredited Business.

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