Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company tried to double-bill me for Qtr 1 2025 HOA fees. This is the second time in two years that I have been double billed, in the last two years, after a check for the fees has already cleared my ************ sent me a bill 12/28/24 with a deadline of 1/1/25 even though I had sent a check on 12/3/24 which cleared my bank on 12/12/24. It appears that this company is trying to double bill fixed income senior citizens-hoping we have forgotten that we paid.
Business Response
Date: 01/02/2025
Response to Complaint:
Dear ********,
Thank you for bringing this matter to our attention. We appreciate the opportunity to address your concerns and clarify the situation.
Pride Community Management began managing the Pines II HOA effective January 1, 2025. As part of the transition process, we relied on the financial records and homeowner account balances provided by the prior management company. The statement you received in December 2024 was issued based on these records to ensure all homeowners were informed of their account status as reported to us.Regarding your payment:
Your check dated December 3, 2024, which cleared on December 12, 2024, should have been reflected in the records provided by the prior management company. If there was an error in their reporting or during the transition, we sincerely apologize for any inconvenience this may have caused.
To assist us in resolving this matter promptly, please provide a copy of your cleared check or bank statement showing the payment in question, and we will ensure that your account is updated accurately.Additionally, we kindly ask that all future communications remain respectful and professional. We understand your frustration, but emails containing profanity, such as your recent message stating, Dec 28 is pretty f****** late to be sending a fee notice due 1/1/25, are not conducive to productive communication. Our team is here to assist you, and respectful dialogue helps us resolve issues more effectively.
If you have any additional questions or concerns, please feel free to contact me directly at [your contact information]. We value the homeowners in the Pines II HOA and are committed to providing the best possible service to your community.
Thank you for your understanding and cooperation.
Sincerely,
***** *****, President/CEO, Pride Community Management
Customer Answer
Date: 01/02/2025
I do not need lessons on language you need lessons on competency
it is your job to run down the payment not mine
i dont want to send check information to be scammed
the check was cashed
track it down
Business Response
Date: 01/02/2025
Response to Follow-Up Complaint:
Dear *** ********,Thank you for your additional comments. We understand your frustration and appreciate the opportunity to provide further clarification.
As of January 1, 2025, Pride Community Management has officially taken over the management of the Pines II HOA. Prior to this date, we had no access to the financial records or payment history of individual homeowners, as these were maintained exclusively by the prior management company. The statement you received from us was issued based on the balances provided by the previous management firm during the transition. Unfortunately, we cannot independently verify payments made to or processed by the prior management company.To resolve this matter, we recommend taking the following steps:
Provide Payment Confirmation: If you could share documentation confirming your payment to the prior management company (such as a copy of the cleared check or payment receipt), we can work with the Pines II ********* to ensure your account reflects this information accurately.
Contact the Previous Management Company: For payments made before our management began, the prior management company may be able to assist in confirming your payment details and reconciling any discrepancies.Our goal is to start our partnership with the Pines II HOA on a positive note and to address your concerns to the best of our ability within the scope of our management role. We truly value your cooperation and are here to assist in facilitating a resolution.
If you have any further questions or need assistance, please feel free to reach out to me directly at [Your Contact Information].
Thank you for your understanding and patience as we work through this transition together.
Sincerely,***** *****, President/CEO, Pride Community Management
Customer Answer
Date: 01/06/2025
company needs to complete a proper transition with the previous management company to include updates of all customer account informationInitial Complaint
Date:04/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They continue to issue false invoices. I have a substantial credit. They confirmed the credit but refuse to stop sending invoices indicating payment is due. Their response was that it is their policy to send invoices and it is up to the consumer to validate their validity. It is ridiculous and they refuse to be accountable.Business Response
Date: 04/24/2024
Dear ****************,
Thank you for bringing your concerns to our attention. We understand your frustration and appreciate the opportunity to address this matter.
We want to clarify that your community transitioned to our management just this month, and unfortunately, we had not received the individual homeowner account balances at the time statements were sent out. However, please be assured that we are required by law to send out statements to all homeowners every month, and we detailed that all accounts would be credited for payments made.
As promised, we are currently in the process of uploading the ledgers, and your account will be credited for all payments made.
We apologize for any inconvenience this may have caused and thank you for your patience and understanding.
Sincerely,
*********************
President/CEO
Pride Community ManagementInitial Complaint
Date:08/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being denied use of clubhouse. Until fixed I will not pay HOA fees. I paid fifty bucks but it never worked. *** at ************ in *********** let's in persons to use clubhouse for free. Some who are not even residents!! I am not paying twice and demand access key to clubhouse and some compensation for being denied right to clubhouse while your office boy lets others in for freeBusiness Response
Date: 12/05/2023
Pride Community Management is not the decision maker regarding her use of the facilities. As with all HOAs the elected board of directors makes all decision. **************** used profanity towards our onsite manager and refused to pay the Board prescribed fee for the use of the clubhouse. ********* has referred her to the attorney for further communications. Pride was not the decision maker, but merely the messenger.
*********************, CAAM
President/CEO
HOA Management the way it SHOULD be
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************ (Main)Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This repair was originally reported Sept 7, 2022 to ****** (3rd) the porperty manager, he said he'd forward the complaint to the landscapers. Turns out this isnt a landscape issue - due to where the leaks are; under the road, per 'landscaper', its a plumber issue. In October I followed up with the owner regarding the repair, no response. In November I followed up with ******* the new (4th) property manager via email, no response. In January I followed up with yet another new (5th) property manager, ********, she stated she was going to get a few estimates and then we didn't hear from her again - turns out she's now gone. Because the management changes so frequently with this company, I decided to email *****, the owner, who did respond, indicating he would be getting with *******, the new (6th) property manager about the repair - This is ridiculous - Something is terribly wrong here - the longer we hold off on this repair the more it is going to cost to get it fixed. It started off as a 2 x 2 little puddle, and now has a 30ft tail of water. We need this fix immediately!Business Response
Date: 03/14/2023
Good *************************************** is aware of the leak and the new Community Manager should have someone out to do the repairs under the driveway after notification of surrounding owners by the end of next week. As a reminder, Pride Community Management is not the decision maker in these matters. The elected ***** of ********* for the Association must make all expenditure decisions and Pride's hands are tied until the ***** takes action.
*********************
President/CEO
Pride Community Management
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