Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Solar Dual Shades (Zebra Blinds) from Select Blinds on 6-07-22. Credit card charged $253.63. Order #********. Attempted to install for nearly 3 hours on 6-25-22, according to directions and video. Brackets are poorly designed for inside mount. Not enough clearance to use nut driver on hex head screws in plastic slot, making it near impossible to tighten. Real problem: plastic brackets don't snap in and can't pull tab with pliers, as instructions state. This is not possible since there is no clearance btw the wall and the blind. All 5 brackets broke/disintegrated. We stated the above in text messages, phone calls, and emails. They requested photos of brackets, then later requested a video demonstrating the problem, which we did on 7-08-22. We even gave a possible solution for a better, less complicated metal bracket. They supposedly sent this to their production facility. I have followed up multiple times and have been running around in circles with them. After requesting a refund 7/27 and 8/04, they offered store credit 8/05. Since I don't want a different type of blind, I figured I would just have to settle for a store credit, and maybe order a blind for my daughter's house. But even inquiring about a store credit, they said they needed me to donate the shade and get a donation receipt. ************** and ARC Thrift stores do not accept any blinds. I have emailed them 8/15 telling them I cannot donate and offered to send it back to them if they want to pay shipping and have it picked up. On 8/16 they just gave me another place to donate, which also does not accept blinds. I requested a refund for full **** $253.63 multiple times. Tired of the run around. Store credit is no longer acceptable. I don't want to deal with this company anymore. Hoping thru BBB I can finally get my refund. All future buyers beware! DO NOT ORDER FROM SELECT BLINDS!

  

  Business Response

  Date: 08/19/2022

  Our team tried to have this be a seamless exchange and we apologize that the donation route made it harder.  A pre-paid shipping label has been sent to you and we'll pay for this to be returned back to us for a full refund.  We'll inspect the product and make sure to take lessons away on how things can be improved.

  Customer Answer

  Date: 08/21/2022

  I have not yet received my refund. The item is in transit back to Select Blinds and they should receive it on Monday or Tuesday according to FedEx.  I will not accept this until my money has been returned.  

  

  Business Response

  Date: 08/24/2022

  The full refund has been issued from our end and you should see it in your account within the next few business days. Our management team will be standing by should you need anything else. We're here for you!

  Customer Answer

  Date: 08/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I see that my PayPal account has been credited and when the credit goes though to my credit card, I will consider this complaint resolved.
  
  Regards,
  
  ***** & *************************
  
   
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER #: ******* purchased date: 7/22/2022 Their blind product didn't work on my windows. The thick s**** broken my window trim every time.Their costumer service responded that they don't recommend their blinds on the window trim and refused to return. But this recommendation is not listed on their website. I would like to return the blinds and get refund.

  

  Business Response

  Date: 08/10/2022

  Our management team will be reaching out to learn the specifics of your claim. We will help make things right.

  Customer Answer

  Date: 08/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent dual shades that were not as advertised. I spoke with a gentleman yesterday stating I would be refunded if they could not replace a few pieces that were different shades of blue that wasnt shown or mentioned in the listing. Today Im told they cant send the pieces and refuse to refund me or even just send me different color shades. Spoke with a supervisor who refused to do anything other than have me pay more money for different shades at a discounted rate, despite being told I could be refunded yesterday. Then the supervisor hung up on me when I wouldnt agree to their choice of resolution. Terrible service!Ordered on 7/20/2022, paid $3,742.90.

  

  Business Response

  Date: 08/09/2022

  This isn't the experience our team works hard to provide. Our management team will be contacting you to address this.

  Customer Answer

  Date: 08/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Please **** this as resolved as the company has already made this right. 
  

  Thanks,

  Kourtnee

  
  

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered over $1,000 worth of blinds from select blinds via their website in 7/25/22. Believing their fit guarantee claim would correct any issues that arose. Learned the blinds would not fit and emailed select blinds informing them of my concerns. As not all Of my order arrived during the first shipment, I knew all the other blinds would have the same issue as the two that had arrived. I declined the second shipment via ***** requesting the blinds be returned to select blinds, which ***** accommodate. When I spoke on the phone with customer service, they could not help Me and stated, I could reorder them at additional cost (another $1k) but thats the best they could due and I needed to read the fine print so a company that claims a fit guarantee is just shady business practices, which from the list of BBB complaints against the company, appears to be everyones complaint. I denied deliver and want a refund from select blinds, who stated Im out of luck and no refund can occur. This sells practice is criminal and not customer friendly (I am clearly not alone in this complaint as I read countless complaints about the same issue). Select blinds, treat your customers better and honor refunds. **************** stated, sorry as they are custom blinds we cant provide refunds.. I have standard size windows.. not custom sizes, is it really that hard to Make it right?

  

  Business Response

  Date: 08/08/2022

  We're sorry to hear there was a measuring error on your order. There is a limit to how many blinds we can remake for free for you under the FIT policy. Please take a moment to remeasure your windows and our team will be reaching out to help resolve this.

  Customer Answer

  Date: 08/19/2022

  I never received the original response from the business or BBB until BBB sent an email notification closing out my original complaint. Complaint ID: ******** Filed with: BBB Select Blinds stated they would give me a 50% discount on my next order with them and I stated No as Clearly the issue would not be resolved by paying even more money for blinds that will not work. The company then offered a 50% refund on the blinds Id ordered that did not FIT. As they have a FIT guarantee (but then claim its too many blinds to provide a refund on) which is deceptive business practice. I asked Select Blinds for a full refund as I refused the shipment order upon deliver by ****** I never took possession of their product and did everything in my power to cancel the order before it shipped. As I am not in receipt of the blinds (hence I dont have their product), I am demanding a full refund. BBB opted to close out the complaint stating I did not respond to your email (But I never received any emails from the business or BBB until the email about my case being closed. Please reopen the complaint and continue processing it. I will not take a 50% refund nor replacement blinds that they want me to pay for or store credit. I am requesting the entire amount spent refunded (Which was $1040). I have also contacted my Credit card company to file a stop payment and demand Select blinds refund the full amount of the order. Again I do not have their product that they sold me.

  

  Business Response

  Date: 08/24/2022

  We believe the offers we have made to you are more than fair and above our policies listed on the website. We see that a credit card dispute has been started and you should have been refunded in full while the dispute is in process. Please contact our management team if we can help in any other way. We would love to help you get the blinds at the new sizes you need.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 3 shades, 2 large and 1 small, from Selectblinds.com website. These shades are battery operated and rechargeable using USB cable.The smaller shade failed to hold the charge few weeks after installation and requires charging frequently. The larger units hold the charge with no problem. We understood from the company that shades should be charged once every 4-5 months. The smaller unit requires charging few times a week. We purchased additional warranty from this company to be sure we have no issues. We tried getting support to resolve this issue and after several phone calls, emails and document they claim the product does not belong to them even though we provided the purchase order information that matches the shades. We are asking Selectblinds.com to refund the extra warranty we purchased or replace the defective shade.Thank you for your support!

  

  Business Response

  Date: 08/02/2022

  Please expect a call from our management team so we can work to resolve this for you. We are truly sorry for the experience you've had.

  Customer Answer

  Date: 08/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************