Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased arch blinds from this company, Select Blinds, and based on the information and item description for the blinds place the order for two blinds that I thought were functional blinds that would open and close. These are the premium, black out blinds, for arch windows from their site. Nowhere in the product description does it say that these are stationary blinds and you can not open them. I put in my measurements and followed the instructions for ordering. Only after I received them did I find out that they can not be opened and closed. I do not want a permanent closure on the view of the window. I contacted the company and was told that information was disclosed in the ad. I looked at the ad 3 times and could not find it. I had my husband read the ad. He could not find it. I contacted them again and they said to check "specifications". I looked at the ad again and the only specification tab I founds was "specifications for measuring". I clicked on that and finally found that information in my opinion "burried". It should have been advertised as a "stationary/non-opening blind". They will not take it back as it is custom-made. I would understand had they made all of the product information clear, but I do not feel that was the case. If you go to their web site at Select Blinds and look up the Premium Black-out Arch Blinds, good luck finding the information that you can NOT open and close them. I went back on their web site and looked at their reviews after all of this, and if you check their reviews in order of poorest to best, you will find other customers complaining of lacking information in regards to their products advertisements. These blinds cost me $340. I never would have ordered them had I known they could not be opened. Who wants to keep their window covering closed 100% of the time? Not me! Please help so other customers are not mislead. This is too much money to loose because of lack of information in product description.

  

  Business Response

  Date: 09/09/2022

  The specification at the very top of the product's tab states that these are stationary. We're sorry that this detail was missed and that the arches aren't meeting your needs. Typically they're out of reach anyways and very few arches end up being operated. We'll have our management team reach out to offer some solutions that *** help you.

  Customer Answer

  Date: 09/22/2022

  The compny is working on a replacement with blinds that will open.  I do not have them yet, and am not sure how long they will take.  So, that is the only update I have for right now.

  Thank you,

  *******************************

  

  Business Response

  Date: 09/28/2022

  We have agreed to remake the arches for you and make them moveable, although this is not a feature we actively sell. A tracking number will be emailed to you as soon as it will ships this week. We hope this resolves the claim.

  Customer Answer

  Date: 09/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2022, I purchased two motorized roller shades from Select Blinds for about $1,200 total (ie: they were not cheap). The shades arrived approximately 1/4" wider than the width I ordered and did not fit inside my window frames. In other words, the shades were unusable in my space. When I sent Select Blinds a photo of each shade against a measuring tape to demonstrate that they were wider than what I ordered, Select Blinds claimed they did not have to replace the shades or refund my money because their website states that the shades would be made 3/16" wider than requested. When I asked them to show me where on the website it stated this, they informed me that next to the text field in which the customer enters his desired width for the **********************, there is a clickable button that takes the customer to a dozen bullet points of fine print much further down on the web page (below the "add to cart" button) where it states among other things that the particular type of blinds I was ordering would be made 3/16" wider than specified. I cannot fathom why they would not present this extremely pertinent information alongside the text field where the customer is asked to ******************** his width to within an eighth of an inch instead of presenting it in legalese *after* all the other customizable options and after the "add to cart" button. It is my opinion that this information is deliberately obscured in order to extort more money out of paying customers. Please avoid this company at all costs. In the past, I have ordered shades from both The Shade Store and blinds.com and both companies are far more reputable than this one.

  

  Business Response

  Date: 09/06/2022

  Our leadership team will be reaching out to you in order to learn more about what went wrong. We'll have these shades remade for you at the new sizes you need. Please accept our apologies for the experience you've had.

  Customer Answer

  Date: 09/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Will ********
  
   
  

• Initial Complaint

  Date:08/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order with Select Blinds on 08.01.22, total price for order was $479. I ordered the Top Down/Bottom Up, Light Filtering/Blackout Trishades. After installing one of them I realized that the it only allows for Light Filtering OR Blackout on the top part. The point of Top Down Bottom Up Cellular shades is providing privacy without completely blocking your view or the light coming in. I had an old roller shade on the window before and this is basically the same thing. The cellular shades are called TRI shades as in THREE. I don't think having the cellular shade completely pulled up, should be considered a third option, as obviously any shade can be pulled up to see out of! I emailed the company and they aren't going to refund me, which would allow me to order the shades I thought I had ordered. It's upsetting because this was a large financial purchase for me, and I was so excited to finally replace the old roller shades. Also, I ordered 2 cellular shades from them in February 2022, and had planned on ordering more cellular shades in the future for the rest of my windows. I included that information in my email to customer service, but being an existing customer and future customer is not important to **********************. I don't have oddly sized windows, they could easily allow me to return these. I haven't even hung the second one up. I'd like to add that I read through some reviews on their site and found a review from 2014 had the same complaint as me, so their description on the site hasn't been clear to customers for EIGHT years! In fact numerous other customer reviews cited the same complaint as me.

  

  Business Response

  Date: 09/02/2022

  We'll have our management team reach out to help talk this out.  We provide photography from multiple angles and apologize that the information wasn't clear enough for you to make an educated decision on whether this product meets your needs. Please work with our design consultant team and we can clear up any misunderstandings and make things right for you.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** did not match the sample we received. Looks completely different than the website images as well. Has tons of dark fibers that were not clearly advertised. Backing is very thin making this defect more apparent. **************** will not offer refund or even a store credit. Buyer beware. Glad we only ordered for one room and not the whole house yet. $502.32 lost with this company.

  

  Business Response

  Date: 09/02/2022

  Our records indicate that store credit was issued to help address your concerns and get you into a product that better suits your needs. We'll have you work with our design consultants to ensure your next shade works better for your situation. Please reach out to Selectblinds directly for further guidance.

  Customer Answer

  Date: 09/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:08/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** <********************>5:19 PM (11 minutes ago)to me I ordered simple manual blinds through SelectBlinds.com on August 9, 2022 (order #*******). The company's website says that SelectBlinds.com will make blinds in 3-5 business days (so should be 8/15/2022-8/17/2022. But when I paid for the order, they said that the Estimated Ship Date was 8/19/2022. Such small delay was OK for me.The company informed me on 8/11/22 that they started the production of my blinds. On 8/19/2022 they said that production is going. I asked when I will get the product and answer was "it will be ready for shipment on 8/29/2022". On 8/26/2022 SelectBlinds.com informed me that the estimated shipment date will be September 30,2022, so 1.5 month after my order!I talked to the company customer service on 8/26/2022, and the rep. said that it is only estimation not the promise.It seems that SelectBlinds.com treat their blinds as kind of ****** 777 with very long production cycle. I doubt that their product is so complicated. I guess the company purposely misinform customers on lead time in order to have orders.

  

  Business Response

  Date: 09/02/2022

  Unforeseen circumstances resulted in backorders to necessary components on your order.  Your order has been put into ******************* to ensure it reaches you quickly as soon as we can make it. Our managers will be calling you to help see if you would like to make any changes/cancellations due to this delay. We truly apologize for the inconvenience.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ******* Date Placed: 6/25/2022 Items: 5 Total: $751.44 *** tracking: 1Z0130XY0465738610 Upon seeing both cardboard boxes, we immediately noticed the mishandling the packaging experienced on route (please refer to attached pictures). Evident holes were seen throughout the outside packaging, torn outside tape, and badly dented areas that penetrated into the shades themselves were all noted on both cardboard boxes. We had hoped the shades were not affected, but unfortunately we discovered several issues with the shades themselves. Of the products themselves: several of the shades were not protected entirely by the bubble wrap and appeared to be stuffed into the box: affected: Size: 38 1/4" w x 67 1/2 h (both shades) Shipping and handling precautions were not taken. Because of the neglectful state of both packaging, this left several of the shades badly wrinkled, liners and threads mangled affected: Size: 38 1/4" w x 67 1/2 h (both shades), and all of the shades have a dirty scuffed up appearance to random areas that I can not seem to get off no matter what method I used. Affected shades: Size: 38 1/4" w x 67 1/2 h (both); Size: 21" w x 64 h (both); and Size: 49 1/4" w x 64 h. Two of the shades have mechanical issues, as noted: Two shades threads are so mangled, we are unable to properly open them on both sides (think diagonal uneven opening) affected: Size: 38 1/4" w x 67 1/2 h (both shades). More mechanical issues experienced with the corded shades: (see one of the picture noted) one side will not advance any further half way down rendering it useless and another shade drops as you advance it halfway (we are unable to keep this shade open only half-way, it drops the entire way): affected shades: Size: 21" w x 64 h (both). There are some lightly torn areas throughout the Size: 49 1/4" w x 64 h shade. Multiple correspondance with this company took over one month and I have waited one month to receive their promised shipping label.

  

  Business Response

  Date: 08/31/2022

  We're disappointed to see that your blinds arrived in this condition. We'll have our management team contact you to help facilitate the exchange/return. Please work with your assigned expert so we can have this resolved for you.

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/2022 I ordered 2 identical dimension blinds. One was several inches too wide and the other one was too short. After contacting one of there chat people I was told to send several photos of each blind using measuring devices so they can evaluate my complaint. All I want is to return both blinds for a refund but they claim they don't do refunds. I'm a senior and I really don't know how to send photos in emails. My order #******* and my purchase order # is ***********. Thanks,*******************

  

  Business Response

  Date: 08/30/2022

  We're sorry that this happened. When the blinds are claimed to be made wrong, we simply ask for a photo (rather than having to pick it up) and this allows us to quickly remake it on the spot. Our management team will be reaching out to guide you through this and help make things right.

  Customer Answer

  Date: 08/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had opened a complaint previously and my complaint was closed without resolution. The company had agreed to send me a new motor for the blinds and remote. It has been a month and a half and still nothing. I want my money back. The company will not do anything they promise. They want me to purchase a box to ship it back in. I do not have time to do that! I want them to make it right!

  

  Business Response

  Date: 08/31/2022

  Our management team will be calling you to resolve this to your satisfaction. 

  Customer Answer

  Date: 08/31/2022

  This has been an ongoing issue for two months now and I have yet to had this issue resolved by the business. They continue to make false promises and never follow through. 

  

  Business Response

  Date: 09/05/2022

  We show that a refund has been issued and new motors are being sent out. Our management team will be reaching out to help finalize this claim for you.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15 2022 i ordered via phone Solar Chargers for motorized blinds. To date i have not recieved those three items. I have called almost weekly to get a status on the order. July 25th was told they would ship out next few days that never happend July 27th called and was told order was taking longer then expected Aug 2nd was told they were shipped out and would get a call back the next day with a shipping number - never got a call back Aug 11th was told they would ship Aug 15th and would get a call the 15th never happened Aug 16th was told they shipped Aug 2nd and would find the shipping information never heard back.Aug 18th was told there was a computer issue and our order was ship out that night. Got tracking number and was told they would ship overnight. Now on Aug 24th our order is being held at the local ***** and will not be delivered as they said Select Blinds told them not to delivery until the first week until September. I have asked many times to speak to a manager the only time i was able to speak with one was on 8/24/22. This is a mess.

  

  Business Response

  Date: 08/30/2022

  It looks like ***** is having problems delivering this package to your home. We truly apologize for this and will be contacting you and ***** to get this rectified. Please work with our management team and we will rush out a new shipment if ***** is not able to get this to you quickly.

  Customer Answer

  Date: 08/30/2022

  There is no reason they should be having issues delivering to my home (I have deliveries to this address all the time and it is within city limits). They have the correct address which you told me was updated. When looking at the ***** app they show the correct address. This is not an acceptable response. 

  

  Business Response

  Date: 09/05/2022

  We've spoken to you today and it seems like everything has delivered and the remade blinds should arrive on Tuesday. Please contact us directly if further issues come up. We will help make things right!

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 I ordered and received eight sets of motorized blinds. In July of this year one of them failed. I called the company on 7/7/22 and was told it was covered under warranty but they weren't sure if the entire blind would need to be replaced or just the motor but said they would get back to me. I didn't hear from them so I called again on 7/18/22 and was told they were making a new blind and it would ship in a couple weeks. Again I hadn't heard from them so I called on 8/10/22 I was told that the blind had shipped in July and they would get back to me with tracking information. Still no word from them so I called back on 8/15, 8/16, and 8/18/22. Each time I was told they would find out what happened and you guessed it...get back to me. I have yet to receive a single return call or email with tracking information from them.

  

  Business Response

  Date: 08/26/2022

  We truly apologize for this poor experience as we had challenges in getting this part to you. Our records indicate that this has delivered and our management team will be reaching out to see if we can help with any other concerns you may have.

  Customer Answer

  Date: 08/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The replacement motor has arrived and the issue completely resolved.
  
  Regards,
  
  ***************************